Sofology - Thurrock Arvostelua 6 004

TrustScore 5/5 tähteä

4,9

Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We finally got our dream sofa from Sofology, all thanks to Mr. Saad! Even though we'd had trouble with their installment system before, he encouraged us to try again. His professional and friendly app... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great experience. It was daunting when we visit store lot of choice I have to say staff was very helpful (crystal) help us choosing the sofa which was right for us. Next day we decided to change it fr... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Lovely light, bright showroom with lots of choice for sofa, chairs & other furniture. All clean & tidy. Staff very helpful & in my experience not pushy in the slightest. Sofa brought with 4 hrs... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

the salesman took his time with us to explain all the different options while looking for what we really wanted rather than just looking for a sale. very happy with the service in store and would reco... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Kodintarvikeliike
  5. Olohuonekalusteiden myynti
  6. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, Yhdistynyt kuningaskunta

4,9

Erinomainen

TrustScore 5/5 tähteä

6 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great service

Great service

7. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for awarding us 5 stars!

Saanut 5/5 tähteä

Great sofas and customer experience

The store has a versatile range of beautiful sofas. We were served by Steve who was brilliant. He was very patient, explained everything so well, answered all our questions and made sure what we were purchasing was fitting our needs. Overall a great experience and we would certainly recommend a visit to this store before deciding upon sofas.

5. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for your wonderful feedback! 😊 We’re delighted Steve could provide such patient and thorough guidance. It’s great to hear you found the perfect sofa and had a positive experience, your recommendation means a lot! 🛋️✨

Saanut 5/5 tähteä

Staff were very friendly and…

Staff were very friendly and supportive. The store had a wide range of sofas. They were really knowledgeable.

3. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for your feedback! 😊 We’re glad you found the team friendly and supportive, and that our store’s sofa range and expertise helped you during your visit. 🛋️✨

Saanut 5/5 tähteä

Rob was very helpful

Rob was very helpful. Went above and beyond to let us know exactly what we were getting.

5. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for taking the time to leave a 5-star review!😊

Saanut 5/5 tähteä

Great service

Steve the salesman was very knowledgeable, friendly and helpful. He was passionate and guided me to purchasing the right sofa for my room.

4. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for awarding us 5 stars :-)

Saanut 5/5 tähteä

My experieOutstanding Service and a Truly Welcoming Experiencence was truly great from…

My experience was truly great from start to finish. What made it exceptional was the combination of professionalism, warmth, and genuine care for customers. This company is clearly doing many things well from maintaining a welcoming environment to ensuring that every customer feels valued and supported throughout their visit.

One of the standout aspects of my experience was how helpful Derek Sheppard was. Derek went above and beyond to make sure all my questions were answered thoroughly and clearly. He was patient, knowledgeable, and attentive, taking the time to understand exactly what I needed rather than rushing the process. His friendly attitude immediately made me feel comfortable, and his expertise gave me confidence in my decisions. It’s rare to find someone so dedicated to customer satisfaction, and Derek truly made the experience smooth and stress-free.

Another highlight was the sofa selection and overall showroom atmosphere. The sofas were beautifully displayed, clean, and well-organized, making it easy to compare styles, materials, and comfort levels. Each piece looked high quality and thoughtfully designed. The comfort of the sofas was exceptional supportive yet cozy and there were plenty of options to fit different tastes and needs. It was clear the company prioritizes both style and functionality.

Beyond the products themselves, the environment was incredibly welcoming. From the moment I walked in, I felt acknowledged and appreciated. The space was inviting, well-lit, and comfortable, which made browsing enjoyable rather than overwhelming. The staff created a no-pressure atmosphere, allowing me to explore at my own pace while still being readily available to assist when needed.

Overall, this company excels in customer service, product quality, and creating a warm, inviting shopping experience. With team members like Derek Sheppard who genuinely care about helping customers, it’s easy to see why the experience was so positive. I would absolutely recommend them to anyone looking for great service and high-quality sofas.

1. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Wow, what an amazing review! We are so happy to hear that your visit to the store was such a positive one! Thank you so much for taking the time to provide feedback on your experience Mrs Balchand.

Saanut 5/5 tähteä

Jon was very courteous and helpful

Jon was very courteous and helpful. We appreciate that he allowed us to look around rather than hound us in comparison to other furniture shops. Once asked to assist, he was very help and has an old school approach to reaching an agreement

1. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for awarding us 5 stars Ben :-)

Saanut 5/5 tähteä

Steve

Steve, was very professional and helped us regarding our sofa. We’re very happy

28. helmikuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

If you are happy, we are happy! Thanks Dennis!

Saanut 5/5 tähteä

Rob from the Lakeside branch was…

Rob from the Lakeside branch was absolutely amazing. He was very honest and gave us plenty of time to make a decision without any pressure. He carefully talked us through each material option and helped us choose the best one for our home. He’s a legend – really appreciate your help, Rob!

2. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

We agree, Rob is a legend! Thanks for sharing your experience Ty!

Saanut 5/5 tähteä

Casual sofa looking turned in to a purchase on the spot!

Me and my husband went just casually in to Sofology to have a look. We are in search for a new sofa but nothing urgent. Met John and ended up buying our dream sofa. He was absolutely fantastic, such a lovely man and explained everything so well to us in detail, we felt very secure with him. A big thanks to John for making our day!

2. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for this great review Mrs Krupic!

Saanut 5/5 tähteä

We bought our sofa will Al today and he…

We bought our sofa will Al today and he couldn’t have been more helpful, he answered all our questions, was very knowledgable and excellent service

1. maaliskuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Thank you for awarding us 5 stars Mr Gregory!

Saanut 5/5 tähteä

Fantastic service

From the moment we walked in, the staff were very attentive and helpful.
Getting the furniture we wanted was made very easy, so thank you. Looking forward to my purchase

25. helmikuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Saanut 5/5 tähteä

We were assisted by saad at the…

We were assisted by saad at the lakeside Thurrock branch. Excellent service. Really help with making our decision and choice.
Thank you saad

28. helmikuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Saanut 5/5 tähteä

The epitome of good service

Went looking for a sofa.
Had a few parameters in mind, mostly for hight, size and comfort for the better half.
Having narrowed the field down to a couple the Lady ( Fern ) who asked if we needed help was very lovely, patient and helpful. Taking time to explain the pro’s and cons and narrowed it down.
She had great product knowledge and explained everything really well.
Even though she was obviously quite busy, we didnt feel rushed or neglected, in fact I felt I was taking too much of her time as there were other customers she needed to tend to. It made me feel quite special. Really good customer service.
I would recommend the store for the great service alone
She deserves a raise from my perspective.
Well done and thank you Fern.

28. helmikuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Saanut 5/5 tähteä

Steve @ Thurrock sofaolgy was amazing…

Steve @ Thurrock sofaolgy was amazing and very helpful. Highly recommend seeing him.

28. helmikuuta 2026
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Saanut 1/5 tähteä

Extremely disappointing Experience..

I had an extremely disappointing experience with Sofology.

I spent £8,000 on two sofas, and both were delivered faulty from day one. It was very difficult and time-consuming to get through to customer service to report the issues. Once the faults were finally logged, replacement parts were sent — but this took between two weeks to a month each time. To make matters worse, the parts arrived faulty on three separate occasions.

After the correct parts eventually arrived, technician visits were arranged. However, despite at least seven separate visits — each requiring me to stay home all day — the faults were never properly fixed.

It has now been almost a year, and both sofas are still not in working condition. I requested a refund or replacement, but instead I was offered just £50 as compensation. This is frankly unacceptable considering the amount of money spent and the ongoing inconvenience.

I am left with two faulty sofas in my home, £8,000 out of pocket, and a year of wasted time and frustration. This has been an incredibly stressful and disappointing experience.

I would not recommend this company based on my experience.

16. elokuuta 2025
Sofology - Thurrock-logo

Vastaus yritykseltä Sofology - Thurrock

Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.

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