Sofology - Peterborough Arvostelua 2 157

TrustScore 5/5 tähteä

4,9

Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.

Yritys on vastannut

Saanut 4/5 tähteä

We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.

Yritys on vastannut

Saanut 5/5 tähteä

Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Kodintarvikeliike
  5. Olohuonekalusteiden myynti
  6. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Yhdistynyt kuningaskunta

4,9

Erinomainen

TrustScore 5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The young man who served us was…

The young man who served us was fantastic top job

27. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Saanut 5/5 tähteä

New Sofa

On arrival we were welcomed into the store and left to browse without any pushy stores sales. We found what we liked and then a lovely Sales rep Famida was on hand to help and answer all our questions which made my choice to buy here very simple.
I now have ordered and cannot wait to receive my new Sofa and chair.
Thank you Famida for all your help today

26. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Saanut 5/5 tähteä

The sales rep spent a lot of time with…

The sales rep spent a lot of time with us going through all of the options. She was very knowledgeable and not pushy which ensured she got a sale out of us. The chair was exactly what I'd been looking for

26. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Saanut 5/5 tähteä

Great staff

The young man, sorry I didn't catch his name, not only went above and beyond what I'd expect in the way of service, without being pushy, but he also put up with my partners awful jokes.

21. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review!😊

Saanut 1/5 tähteä

They promise everything and give you nothing!!!

Ordered a sofa with the "promise to deliver before Christmas" marketing lie!!!

Sofa was meant to be in by the 6th Dec, then the 8th, then I called to chase and was requested to call back on the 16th when it would be dispatched for delivery.

called back on the 16th to be told they have no dates to deliver before Christmas, so the whole marketing strategy based on a lie.

We spent £4000 on a product, had to chase continuously, had zero updates from sofology, zero customer service, the Peterborough store just fob you off with "you need to call the ware house" "It has northing to do with us" "we cant do anything "

You purchase a product based on a marketing lie, then the store you purchase it from wants nothing to do with you, the customer service team haven't got a clue what's going on, you cant get through to deliveries, Just another multimillion pound organisation that cant help but treat its customers like dirt!!

16. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, we’re really sorry for the delay to your order. While unforeseen supply chain issues can sometimes affect lead times, we understand how frustrating this is. Our Customer Care will keep you updated and be in touch as soon as your sofa is ready.

Saanut 5/5 tähteä

The young man was very helpful and…

The young man was very helpful and polite he answered our questions and if he couldn’t answer them he asked a colleague he told us that this was only his second day

6. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review!😊

Saanut 5/5 tähteä

Very helpful and knowledgeable.

Sai was very helpful and honest with what we required and could be achieved . She went above and beyond to help us. Very knowledgeable in all products.

6. joulukuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi Mark,great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Saanut 1/5 tähteä

Awful!

What an awful company, avoid at all costs!! We ordered our Sofa's at the end of August and were told they would be delivered in 10 weeks (End of October), then just get an automated email mid October to say they are delayed, it then showed on account as expected 10th December, then 16th Dec. Just rang as no contact from Sofology to be told that they are expected into their warehouse on the 21st December! So despite having our money and being told they would come in October we are still waiting and the only contact we have had is an automated email - terrible customer service and they just dont care once they have your money - i wish we had ordered our sofa's from elsewhere!

Edit - as requested email sent, but i am not holding my breath for a satisfactory response! I will update my review in due course.

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk

Saanut 5/5 tähteä

We had a great experience during our…

We had a great experience during our sofa purchase. The sales person was very professional and respectful. They gave us plenty of space to measure and check the sofas without any pressure, but were attentive and available when we needed assistance. Their helpful and friendly approach made the process smooth and enjoyable. Thank you for providing such excellent customer service

29. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Saanut 5/5 tähteä

The staff was helpful and kind gave us…

The staff was helpful and kind gave us all the information we need. She didn’t even mind my kids. We were put off by the cash only policy. But we brought card is well so it was ok.

29. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Saanut 5/5 tähteä

Beautiful corner sofa.

It was a lovley experience choosing our new corner sofa and chair. The sales lady Famida that helped us was really nice and friendly. She explained everything to us and was so helpful. Looking forward to the delivery. I'm sure It will all run smoothly. Thank you sofology.

23. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you for awarding us 5 stars Nicola :-)

Saanut 5/5 tähteä

Jamie was professional and friendly

Jamie was professional and friendly. He obviously knew a lot about the product which he shared with us without making us feel under pressure.

25. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Saanut 5/5 tähteä

Very helpful staff without being pushy…

Very helpful staff without being pushy , relaxed with cup of coffee

22. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Saanut 5/5 tähteä

Good range of products and great…

Good range of products and great service.

21. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Saanut 5/5 tähteä

Danielle was amazing

Danielle was amazing! She explained everything we needed to know and we never felt rushed. All in all a pleasant experience which is usually a stressful one.

23. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you for your feedback! We're glad to hear that Danielle provided a positive experience and that you felt comfortable during your visit. Your kind words and perfect rating are appreciated, and we will share your compliments with Danielle. If you need assistance, please reach out.

We look forward to welcoming you back to Sofology Peterborough!

Saanut 5/5 tähteä

This was our second visit after trying…

This was our second visit after trying other sofa companies. We returned to the first sofa we liked and were looked after so well by Sia

22. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Thank you for taking the time to write this great review :-)

Saanut 5/5 tähteä

As always fantastic service,friendly…

As always fantastic service,friendly people lovely store

21. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊

Saanut 5/5 tähteä

Very informed staff

Very informed staff, encouraging to sit in all sofas. Friendly and not pushy.

16. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hello, thank you so much for your review. We are so happy to hear this!

Saanut 5/5 tähteä

Staff were not pushy,very pleasant and…

Staff were not pushy,very pleasant and nice to talk to.

18. marraskuuta 2025
Sofology - Peterborough-logo

Vastaus yritykseltä Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin