Sofaluz Studio Arvostelua 12

Everything went well and they answered my questions rapidly.

I recently bought a sofa with covers,The staff was helpful and kind, responding quickly to my needs. Shipping was fast

Good reactivity when email questions about delivery date. And good problem solving about an import tax that I was obliged to pay to UPS at sofa delivery. Sofaluz has refunded the money just a couple of hours after I sent the invoice.

Really great!
Good service and comunication!

Positives:
Before purchasing, the support was genuinely excellent. The team was responsive, helpful, and took the time to answer all of my questions. They even offered free delivery to an EU country that wasn’t listed on their website, which I really appreciated and thought was a great gesture.

The sofa itself is beautiful and very comfortable. The colour is lovely, it feels full and well-made (slightly firmer than expected), and it looks fantastic in our space. We’re really enjoying it.

Communication & Delivery:
During production and dispatch, communication wasn’t always 100% clear. However, the team was always polite and helpful whenever I reached out.

In the end, the sofa arrived just a few days after the estimated arrival date - somewhat unexpectedly, but not bad.

Costs & Logistics:
One downside was the import fee, which ended up being higher than the estimate we had discussed. That was a bit of a downer. That said, even with the additional customs charges, the sofa still worked out to be a decent deal compared to competitors offering similar styles and quality.

Weight
Some other reviews mentioned that the packages were heavey, but I really did not think so, compared to normal couch. One of the reasons we chose this sofa was with an eye to future moves and in that regard I think the sofa is great.

Final Thoughts:
Despite some bumps along the road and import costs, we’re very happy with the sofa itself and the team at Sofaluz.

I finally received my sofa, but the experience was extremely frustrating. The delivery arrived with a major delay, far beyond the promised window for a €1,000+ order.
The main issue is the customer support. Their WhatsApp service provided nothing but repetitive excuses and "tracking next week" lines that never materialized. It felt like being ghosted by automated responses rather than receiving actual help.
While the product eventually arrived, the lack of transparency and the logistical mess make it hard to recommend this company. If you buy from them, be prepared for zero updates and a long wait.

I strongly advise against ordering from this company.

Order placed on January 13th with a stated delivery time of 13 to 16 days for France. Today, more than a month later: no product delivered.

For weeks, I received the exact same copy-paste responses:
“Your order is on the way,”
“Tracking will be provided Monday,”
“Delivery this week,”
“Logistics update soon.”

Nothing ever moved.

Instead of clear explanations, I received:
– contradictory excuses
– repeated requests for my order number
– a WhatsApp support that works one time out of ten
– and even automated emails asking me to leave a review… for a sofa that was never delivered.

I had to open a bank dispute for non-delivery. It is unacceptable to reach that point for an order exceeding €1,000.

The most frustrating part isn’t even the delay. It’s the complete lack of transparency and the endless chain of broken promises. The level of professionalism is extremely poor.

If you care about your money and your peace of mind, I strongly recommend going elsewhere. This feels like a scam.

Best customer service I have had while shopping online. I asked to delay the shipping and they did, arrived on time too. Great sofa, love the product! 10 stars!

Compré solo la funda, llego en 12 días, me ha parecido una gran funda. El tejido y tono me gustan. Pagué a parte en la entrega 91€ por aduana, por si os ayuda a decidiros, es un importe a añadir en la compra final, ya que envían desde Turquía. Tuve dudas los primeros días, ya que no conocía la firma ni la web, pero estoy muy satisfecha.

POSITIVES:
➕Sofa: The sofa is really beautiful, it is well made and comfy, the colour is beautiful, it is full and not saggy.
➕Communication: The team is very fast in responding.
NEGATIVES:
➖Communication: The team is not clear with what is really happening with the order. You receive automated messages with errors and mixed messages about when delivery will happen.
➖ Sofa quality: The handle stitching on one of the sofas was already coming undone when I opened the package, some of my metal bars had orange (rust?) inside.
➖ Packaging: So much shrink wrap is used, it is really hard to get the sofas out without damaging them.
➖ Price: I paid the cost of the sofa + shipment cost which was EUR 250 + was hit with a shocking EUR 437.15 customs charges for importing into Europe.
➖ Delivery: Curbside delivery, so expect to take the heavy packages yourself to your house/apartment.

I’m very satisfied with my purchase. The sofa is high quality and was delivered on time. Communication was smooth, and the team responded quickly to all my questions.

Super Comfy