A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Näytä lisää
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I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Näytä lisää
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I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Näytä lisää
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DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Yhteystiedot
Yhdistynyt kuningaskunta
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Erinomainen
284 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent Customer Service.
I purchased an electric fire for my media wall but realised it was too big before it had been dispatched. It was too late to cancel my order, so ordered the correct size and contacted customer service to arrange a return. The courier company was terrible and it took 3 weeks for them to collect my order but the customer support from Smallbee has been excellent. They have responded to every query and followed up on everything that I’ve needed them to. Customer service is always key in online transactions and Smallbee are doing a great job at this.
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Alia Zakir,
Thank you so much for taking the time to share your experience and for your kind words about our customer service.
We’re really sorry for the inconvenience caused by the courier delay, and we completely understand how frustrating that must have been. While the collection took longer than expected, we’re very pleased to hear that our support team was able to assist you promptly and follow up on everything you needed.
At Smallbee, we truly believe that good customer service is essential, especially with online purchases, and your feedback means a great deal to us.
Thank you again for your patience and support — we’re always here if you need any further help.
Best Regards,
Smallbee
Smallbee have been amazing from start…
Smallbee have been amazing from start to delivery. We had issues with their original courier but Smallbee helped resolve it quickly and we received our package.
9. tammikuuta 2026
Vastaus yritykseltä smallbee.co.uk
Dear Mr Alan Newton,
Thank you so much for your kind feedback!
We’re really glad to hear that everything worked out in the end and that we were able to resolve the courier issue quickly for you.
Your patience and understanding mean a lot to us. If you need any help in the future, please don’t hesitate to get in touch. Enjoy your purchase!
Best Regards,
Smallbee
Very pleased
Our electric fireplace arrived in few days. It was well packed and delivered.
It is super easy to install and looks beautiful in our home. You see all the imitation fireplaces looking pathetic but this one has a good “flame”, many options to chose, timer etc.
9. tammikuuta 2026
Vastaus yritykseltä smallbee.co.uk
Dear Andrea S,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that your electric fireplace arrived quickly, was easy to install, and looks beautiful in your home. It’s especially great to know you’re happy with the flame effect and the different features.
Enjoy the warmth and ambience, and thank you again for choosing us!
Best Regards,
Smallbee
So pleased with my fire
So pleased with my fire. Excellent value for money . Quick delivery and kept informed of delivery
6. tammikuuta 2026
Vastaus yritykseltä smallbee.co.uk
Dear Alan Wells,
Thank you very much for your lovely feedback! We’re delighted to hear that you’re pleased with your fire and found it to be excellent value for money. It’s also great to know the delivery was quick and well communicated. Enjoy your purchase, and please don’t hesitate to contact us if you need any assistance in the future.
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Paula,
We really appreciate your kind words! It’s great to hear that your order arrived quickly and that you’re happy with the product. Enjoy, and we hope to serve you again soon!
Best Regards,
Smallbee
The whole process and quality of goods…
The whole process and quality of goods was excellent
29. joulukuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Centaurus Furniture,
Thank you very much for your kind feedback! We’re delighted to hear that you were happy with both the overall process and the quality of the goods. Your support truly means a lot to us. We look forward to serving you again in the future.
Best Regards,
Smallbee
Great company
Had problem with fire, contacted company fantastic customer service dealt with the issue straight away would definitely recommend this company
29. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Marisa,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
If you experience any issues with noise or heating performance, we kindly encourage you to contact our customer service team directly. We are always happy to review the situation and offer assistance or solutions where possible.
Please feel free to reach out to us via email, and we’ll be glad to help.
Best Regards,
Smallbee
Unreliable and you can’t talk to anyone.
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th. All in all terrible from start to finish. Sent them multiple emails over the course of 3 weeks asking for someone to please call me and not email. They won’t. Just send you another email the following day.
19. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Saffy Yousaf,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, two items were damaged while in transit and held at the courier’s delivery depot, which regrettably caused delays beyond our control. We fully appreciate the inconvenience this caused and how it impacted your planned installation.
Regarding communication, we apologise for any frustration caused. At present, our customer support is handled via email only, and we’re sorry if this was not made clear to you earlier. While we don’t offer phone support, our team aims to respond as quickly and clearly as possible via email so that all queries can be properly tracked and resolved.
We sincerely regret that this experience fell short of expectations and appreciate you taking the time to share your feedback.
Best Regards,
Smallbee
Amazing fireplace
Amazing fireplace, looks great in situ. Fabulous value for money and customer service was great when I thought I’d lost the remote. Polite, fast and friendly. Can’t fault you guys!
26. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Helen Danute Jane Snowball,
Thank you so much for your kind words! We’re thrilled to hear that you love your fireplace and that our customer service met your expectations. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Enjoy your new fireplace!
Best Regards,
Smallbee
Quality goods delivered on time very…
Quality goods delivered on time very satisfied
24. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Eresa Drake,
Thank you for taking the time to leave a review. We’re glad everything arrived on time and met your expectations. We look forward to serving you again in the future.
Best Regards,
Smallbee
Smallbee 50 inch media wall elec fire
Great delivery schedule and arrival, great product, great value for money. Sits lovely in our newly built media wall.
30. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear John Conway,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the delivery went smoothly and that you’re happy with the product and its value for money. It’s great to know it fits perfectly in your newly built media wall. We look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Gemma Strong,
Thank you for your feedback!
We’re pleased to hear your order arrived quickly and that you’re happy with the product. We hope to serve you again soon.
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Ian H,
Thanks so much for your kind words — we’re pleased you’re happy with the fire and would be happy to assist you again anytime.
Best Regards,
Smallbee
Excellent after sales service
My order was damaged in transit which was instantly returned to smallbee by the courier,from start to finish smallbee customer service was excellent from updates to a quick resolution….fabulous!
28. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Mr Frederick Stanbridge,
Thank you so much for your kind feedback!
We’re really sorry your order was damaged in transit, but we’re glad our customer service could support you promptly and resolve the issue quickly.
Your satisfaction means a lot to us, and we look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Neil Hawksworth,
Thank you for taking the time to leave a review. We’re pleased to know you’re satisfied with the product quality and delivery. Enjoy your purchase!
Best Regards,
Smallbee
Great item fast delivery 🚚
24. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Alan,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the item and the fast delivery. If you ever need anything, we’re always here to help!
Best Regards,
Smallbee
It was OK
It was OK, thanks. I don't know how good it works yet, I have not opened the box yet.
21. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Barry Shellis,
Thank you for your feedback! We’re glad to hear everything is okay so far. Whenever you get a chance to open the box and try the product, please feel free to let us know if you have any questions — we’ll be more than happy to help!
Best Regards,
Smallbee
Quick delivery
Quick delivery. Only downside is that the package was left outside my house and anyone could have taken it.
17. marraskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Mark Walker,
Thank you for your feedback, and we’re really glad to hear your delivery was quick.
We’re very sorry to learn that the parcel was left outside your property. This is not the delivery experience we want for our customers. We will report this to our courier to prevent it from happening again.
If there’s anything we can assist you with, please feel free to contact us at service@smallbee.co.uk, and we’ll be happy to help.
Best Regards,
Smallbee
Wonderful service
Wonderful service. Love the fire i purchased & so beautiful to look at.
Easy installation.
29. elokuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Lesley Davies,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your fire and found the installation easy. Your kind words truly mean a lot to us.
We look forward to welcoming you back again in the future!
Best Regards,
Smallbee
Useless!!!
Useless. Waste of time .
It took me 6h to assemble it, timberframe takes 2h with 1/3 o cost. Ordered that thinking of time saving. 100s of screws to assemble, every aluminium piece covered with protective foil. What a waste of time.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Marek,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We tried to locate your order using the information provided but were unable to find it. Could you please contact us at service@smallbee.co.uk with your order number? We’ll be happy to look into this for you and provide further assistance.
Thank you again for taking the time to share your comments.
Best Regards,
Smallbee
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