smallbee.co.uk Arvostelua 284

Vastaus yritykseltä smallbee.co.uk

3. maalisk. 2026

Dear Anna Conway,

Thank you for your fantastic feedback!
We’re so pleased to hear that you’re happy with the fire, the speedy delivery, and the great value.

It’s wonderful to know it met your expectations — we hope it brings warmth and comfort to your home!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

3. maalisk. 2026

Dear Mrs Booth,

Thank you for your lovely review! We're delighted that you were kept updated at all times and that the 2-hour delivery window worked well for you. Providing clear and reliable communication is something we always aim for, so your feedback means a lot to us. Thanks again for choosing us!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

2. maalisk. 2026

Dear David Hamman,

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you’re happy with both the product and our customer service. Providing helpful and efficient support is always our priority.

While we currently do not offer phone support, our customer service team is always available via email and online messaging, and we aim to respond as quickly as possible to ensure every enquiry is handled properly and thoroughly.

Thank you again for your support — it truly means a lot to us.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

27. helmik. 2026

Dear Ryan Chrimes,

We’re very sorry to hear about your experience and understand how frustrating it must be to misplace the remote during installation.

We would like to clarify that your purchase was made through Debenhams rather than our Smallbee store. As different retailers manage their own orders, payments, and after-sales policies, replacement parts and warranty support are usually handled by the retailer where the item was purchased.

This is not a matter of refusing support, nor is it due to a lack of accessories in stock. It is simply because we are unable to directly access or manage orders placed through third-party retailers.

That said, we genuinely regret the inconvenience this has caused. If you could kindly contact Debenhams’ customer service team, they should be able to assist you further regarding replacement options.

We truly appreciate your feedback and are sorry this situation has led to disappointment.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

26. helmik. 2026

Dear Customer,

Thank you so much for your kind review!

We’re delighted to hear that your fire arrived quickly, was well packaged, and that you’re happy with it.

Your feedback truly means a lot to us. We hope it brings warmth and a lovely atmosphere to your home!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

26. helmik. 2026

Dear Dawn Clarke,

Thank you for your feedback.

We’re very sorry to hear about your experience and the frustration this has caused.

After carefully checking our system, we can confirm that an order confirmation email was automatically sent to the email address provided at the time of purchase, and a dispatch confirmation email was also sent once the item was shipped. However, we noticed that the email address used to place the order is different from the one used to contact us, which may be why the confirmation emails were not received or located. We would kindly suggest checking the inbox (including spam/junk folder) of the email address used when placing the order.

We can also confirm that your order has now been dispatched. The estimated delivery timeframe is 3–7 working days, and we kindly ask for your patience while it is in transit.

We truly apologise for any inconvenience caused and appreciate you bringing this to our attention. If you would like us to resend the confirmation details or provide further updates, please feel free to contact us with your order details, and we’ll be happy to assist you.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

24. helmik. 2026

Dear David Clark,

Thank you so much for your wonderful review!
We’re delighted to hear that the delivery was on time, the fire was well packaged, and that you're happy with how it works.

It’s great to know you’re enjoying the ease of use and the overall effects.

We truly appreciate your support!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

24. helmik. 2026

Dear David H,

Thank you for your kind feedback regarding the delivery — we’re pleased to know it arrived safely.

We hope the installation goes smoothly. If you need any help during setup, please don’t hesitate to reach out. Once it’s installed and you’ve had a chance to use it, we’d really appreciate it if you could share your experience with us.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

24. helmik. 2026

Dear Gary,

Thank you very much for your kind review.
We truly appreciate your support and are delighted to hear that you were satisfied with our service.
If you need any assistance in the future, please don’t hesitate to contact us.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

13. helmik. 2026

Dear Tracey Thorburn,

Thank you so much for your wonderful feedback! We're thrilled to hear that the fire looks fantastic in your living room and that you're enjoying the heat and color effects. We truly appreciate your kind words about the quality and value of the product. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

13. helmik. 2026

Dear Helen Gorman,

Thank you for your kind words! We're thrilled to hear that you were satisfied with the price, delivery, and our customer service. We truly appreciate your support and look forward to serving you again in the future!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

13. helmik. 2026

Dear Miss Groves,

Thank you for your feedback! We're so glad to hear that the item looks lovely after installation. If you need any further assistance, feel free to reach out!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

11. helmik. 2026

Dear Natalie,

We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.

As previously mentioned in our communication, once the collection is successfully booked, the carrier requires up to 7 days to collect the item. The parcel was collected by the courier on February 9 in line with their arranged schedule.

We would also like to confirm that your refund has now been processed. Please kindly allow 5-7 working days for the amount to reflect in your account, depending on your payment provider.

Again, we truly apologise for the delay and appreciate your patience throughout this process. If there is anything further we can assist you with, please do not hesitate to contact us.

Best Regards,
Lightsin

Vastaus yritykseltä smallbee.co.uk

10. helmik. 2026

Dear Customer,

Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear that you were happy with the delivery communication, the performance of the fire, and the overall value for money.
It’s great to know the 50-inch 3-in-1 electric fire met your expectations, and that the accessories and remote were useful.
Thank you as well for mentioning the 3-year guarantee and for recommending us — we truly appreciate your support. Enjoy your new fireplace!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

9. helmik. 2026

Dear Laura MacDonald,

Thank you for your wonderful review!
We’re thrilled to know you’re happy with the service and the fire.
Wishing you many cosy moments ahead, and we’re always here if you need us.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

9. helmik. 2026

Dear Mrs Alam,

Thank you for your positive feedback and for recommending Smallbee.

We’re pleased to hear you’re happy with the product and the support you received. For clarity, all Smallbee products come with a 3-year warranty, and our team is always here to help should you need any assistance.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

9. helmik. 2026

Dear Alan,

Thank you for your lovely feedback! We’re really pleased to know you were satisfied with the fast delivery and our service. We hope to serve you again in the future.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

30. tammik. 2026

Dear Customer,

Thank you so much for your kind feedback! We’re really pleased to hear that you had a great experience with us and that the fire looks great in your home. Enjoy it, and we hope to serve you again in the future!

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

28. tammik. 2026

Dear Suzanne Fox,

Thank you so much for your kind words! We’re really pleased to hear that you’re happy with both our service and the fire. Enjoy the warmth and atmosphere it brings to your home.

Best Regards,
Smallbee

Vastaus yritykseltä smallbee.co.uk

28. tammik. 2026

Dear Les,

Thank you so much for your kind feedback! We're glad you found our website easy to use and that your order arrived quickly. We're delighted to hear you're happy with your purchase. Enjoy!

Best Regards,
Smallbee