Slice Arvostelua 2 336

Been using slice for a while now. Every time I have an issue with my order(not an error cause by slice) Slice is quick to resolve the issue. Never disappointed!

Never received my order. Driver picked it up and never delivered it. Went in the chat after an hour the delivery was supposed to be delivered. Thankfully they refunded all my money. Won't be using this app again

Thought I'd try the ease of online ordering. Wrong...store did not start our order until I called AFTER the original delivery time we were told by Slice. One hour and 20 minutes later we got our order. Not sure if we'd gotten anything if I hadn't called to check.
>>>Update<<<
Sorry, but issuing a credit to use your service again was not the answer. actual ca$h back would've been better.

Kept trying to download app, it kept telling me my password was wrong, eventhough I changed it numerous times, so I couldn't track my order. Pizza came an hour and a half later. Sucks because the pizza place ordered from is really good. But I won't be using slice again, so I probably won't order delivery from that pizza place either. Not good for busy mom's. Sorry Angela's pizza in lake katrine ny.

I love the Slice app BUT the shop I ordered from is CLOSED for business therefore it needs to be removed from Slice. I placed an order for pick up on 3/25/26. When I arrived at the shop it was closed closed like nothing inside the store. Luckily I was able to get my money back and the representative that helped me via chat was kind and patient. The name of the shop is Quality Pizza located at 6438 Rising Sun Ave in Philadelphia.

Contacted the chat minutes after realizing I forgot an item on my order - should have just called the store directly. While customer support said they'd called the store and they'd added the forgotten item and an addition $9.75 to my bill - when the order was delivered - not surprisingly - the additional item was not included. Much better to use Doordash where you can dispute a missing item.

I ordered a pizza at 1:10pm. I was told it would be delivered at 2:00pm at the latest. 2:30pm comes around and I still hadn’t received the delivery and received no notification that it was delayed. I called customer service and they said the first driver never showed up, they sent a second driver, the restaurant was remaking the pizza, and that a driver will deliver it in about 10 minutes. 20 minutes goes by and I get a call from the restaurant, NOT slice, that the second driver showed up and left because the pizza was not ready and didn’t come back. Again, no notification from slice. I called customer service again, and they had the audacity to ask if I could pick it up? I could not, that’s why I ordered delivery. At this point it was two hours since I placed my order. They offered a refund but refused to credit me the entire amount. I requested to speak to a manager multiple times but this request was denied. Not notifying a customer that a pizza will not be delivered not once but twice after two hours is ludicrous.

Tried ordering a chicken salad salad but the app only showed two selections grilled chicken salad and Chicken salad. Contacted support they said I ordered wrong and it wasn’t their app. Took screen shots of the app showing the options none of which showed a chicken salad salad option. Logged into the app the next day they changed the options on the app then emailed me stating I chose the wrong option. Will never use them again to order food. Horrible service I wish you could attach pics to prove my point. @ Slice I sent you screenshots and explained the issue to your email listed below. Your response is what prompted this bad review

Customer Service was super. Pizza was amazing, best I've had in years. Restaurant was very organized and clean. I would definitely recommend them to family members and friends.

Customer service is deplorable!! Delivery not made. Out $8 because I had to go to the restaurant and pick up order. Delivery fee and tip were not reimbursed. The representative on the phone sounded so bored and was so unhelpful. Never again!

I can't take some of these reviewers... you order to a wrong address and it becomes Slice's problem?!
I had my first issue with a delivery and Slice customer service handed it very well and easily. Quick communication, and simple resolution.

Love using this app. Agents are always helpful and answer comes quick.

Do t bother with this company for delivery. I ordered a pizza last night and it sat at the restaurant for 30 minutes before anyone picked it up. It was cold and not even delivered in a pizza bag to keep warm. They offered $13.00 credit on a $35.00 ruined dinner. Save your money if this is your only option.

Horrible experience. Driver picked up pizza after the committed to delivery time. When it was finally picked up it was dropped off at our hotels valet stand with no room number or explanation and cold.

Very poor:( I ordered from wrong restaurant in Clearwater ,Fl by mistake and food was 59.00 and was ready to be picked up I called the restaurant they told me to call Slice app to get a refund so I did!! Slice insisted nope because my food was made and ready no refund in my credit card unbelievable pissed customer!! That’s it for me and Slice I’m done thanks

I wish I could leave a negative last summer traveling to va beach i stopped on jersey ordered pizza next day went to va beach got a call from different pizza place saying they have 2 orders for me in jersey I told them I never ordered i am in va beach they tried to deliver it anyway no success. It ended up back at pizza place in NJ and I was charged almost $150 i have had multiple discussions with slice to no avail they pretty much said to bad no refund been 6 months. So anyway avoid slice app they are crooks..

So Slice got back to me same answer to bad for me. As I said earlier beware of slice and do your homework as I did later I am not the only one they have taken advantage of there are many others so BEWARE!!! It's honestly not about the $ i could by the pizza joint it's all about principal

Last response from me directly it's in one of my attorneys hands now l know it will cost a whole lot more than $150 but like I said it's principal now as the card that was fraudulently charged i have had for 20 years or more and you are the only ones that did this definitely not coincidence. Good luck !

I have ordered from local restaurants for the past two years and love SLICE
for its efficiency and thoroughness. I really appreciate being able to place the order and getting updates about its status. Plus, it's a fun process that my nieces and nephews enjoy tracking whenever they visit. And, they too will become SLICE customers in just a few years I'm certain.

Absolutely the worst
Do not use
They delivered the wrong order
Guy did not speak English but asked for a tip even though it was already on the payment
Restaurant could not do anything about it
You have to go back to slice to get a credit
Will wait to see if that happens otherwise
I will stop payment at the bank
Total ripoff and food we can not eat and
1/2 the price of what we ordered
Do Not Use

I ordered a pizza through the wrap, said that it would be ready in 20 minutes. Went to the store 30 minutes later and it was closed. The owner offered me no refund as he had to talk to slice. Slice credited me $10 towards the order which I never received not really fair were right.

First time user. Our order was never placed at the restaurant so we had to wait 40 minutes for it to be cooked. Then they sent us home missing a large part of our order. Have been trying to resolve this for 5 days. Keep getting told by Slice that they're waiting for an answer from the restaurant. The restaurant says it's Slice's issue. Never again.