SLA The Label Arvostelua 

Bought the Carrie fur coat on pre order in October, received it early December and it was horrible quality - super thin and cheap not worth the price point. Returned it the same day and still don’t have a refund now in early February. Paypal said refund couldn’t be processed from SLA side, had to raise a dispute.

Placed an order and returned it due to item being too big and still no refund after 7 weeks! Whilst I was waiting patiently they offered me 20% off my next order which I foolishly fell for and the order was never even sent out. Now I am over £100 out of pocket and they just keep fobbing me off with excuses and empty promises.

I made an order for New Years and returned the extra sizes I’d bought and kept one dress. Returned received by their warehouse on the 6th of January. After two weeks/10 working days I had to chase the return and was then informed that it had been processed that day and to please allow 10 working days for my money show in my bank account. This time period has now passed, waiting to hear back from their customer service team.

I’ve never had an issue with funds being released to my Monzo account before - even places like Vinted will say “allow 3-5 working days” and it will be paid within hours. It makes me feel really uneasy that my money has supposedly been paid out but is nowhere to be seen? Where is my refund and what has happened to my money? (I did like the dress so I feel a one star review isn’t justified).

Reading recent reviews I feel a bit uneasy as there might be bigger things at play here, however as I’ve been told my refund has been processed and money paid back, I’m assuming the company have enough liquid funds to pay out, but it’s all so suss.

No response to emails and bad quality clothes - returned my whole order as it was cheap material and totally ill-fitting. Haven't had a refund and have emailed 3 times chasing and had no response.

Sent item back the day after I received it as it was way too large.
Have had emails stating they have received the return. I had to then chase for a refund. I have now been informed by PayPal that my refund has not been processed quickly enough by this company and they are trying to find out why. Refund showing on PayPal as CANCELLED. Awaiting response from this company as to why this has happened as I have followed their return policy to the letter .
This has been almost a month.
Not good. Will never use again.

Refund taking in excess of 6 weeks.

I returned my items in mid-December (an acknowledgement was received on 19 December, but I know I sent the items long before this) and I still have not received a refund.

The team is apparently tackling a backlog as of 13 January, but I have received no update and no money back since. Absolutely ridiculous - verging on fraudulent at this point.

I’m so disappointed to be writing this review, I’ve ordered from this company before and they have been amazing. But this is the first time me sending items back (which is a lot of money to be out of pocket) I ordered a few sizes but unfortunately didn’t like the fit so sent the items back. Thinking it would be a straight forward 3-5 days refund, how I was wrong. I sent them an facebook message 13.01.25 as I had not heard anything about my return didn’t receive a response on that but did get an automatic email saying ‘We have received your return and will be processing it shortly. Please allow several days to process your return request.’ I then sent an email asking when my items will be refunded on 27.01.25, they sent and automatic email saying ‘We aim to reply within 72 hours,’ still waiting on a reply and my refund. Really disappointed and will make me think twice about shopping with them again.

Never replied to emails, took over a month to ship package, and would not price adjust when items went on further sale a few days after even though they had not even shipped my order. I ordered mid December and do not have my package yet end of January.

Op 3 januari een pak besteld, er stond in de bevestigingsmail dat de bezorging 5-10 werkdagen kan duren met FedEx. Logisch gezien het vanuit het buitenland naar Nederland verzonden moest worden. Maar inmiddels is het 27 januari en heb ik nog niks ontvangen, en óók geen update over de status per mail. Nu ben ik dus 100 euro kwijt. Echt zo slecht en jammer!

I ordered a couple of things which I decided I didn’t fit me so I returned them, it has take two emails to SLA and 6 weeks for my refunds and I still haven’t had my refund money, I’ve never experienced such a lengthy return considering it’s in the uk as well, I won’t be ordering again due to this as I wouldn’t want to have to wait this long again if I did have an issue.
Such a shame

A return was received by SLA on the 18th dec, and I was updated. I’m still awaiting my refund

I am extremely disappointed with my experience with this company. My order was not delivered on time, and when it finally arrived, the quality was far below expectations. The blazer was poorly made and absolutely unacceptable for the high price.

I contacted the company on January 4, 2025, and again on January 9, 2025, to address the issue, but I have yet to receive any response. This lack of communication reflects very poorly on their customer service.

Due to the poor quality of the product and the lack of resolution, I have paused the payment and am considering legal action if the matter is not resolved promptly. I cannot recommend this company and strongly advise against ordering from them.

Such a lovely brand, the shorts are perfect! I ordered some shorts Christmas Eve in the hopes to wear them NYE, the day before NYE they hadn’t been dispatched yet (which I understand because it’s a small business and most staff are probably off). I emailed the team to see if there is an update and they responded quickly and sent them out with an hour. They arrived just in time and are perfect! The quality is amazing and they look exactly like the photos. Would definitely recommend X

Really upset with my experience with SLA the Label. I placed an order on the 18th December and paid the next day delivery charge. It’s now 12 days later and I have had no email to say the order has been dispatched. I did reach out to their customer service and was told they’d contact the warehouse to ask them to prioritise the order, this was a week ago and still nothing. Doesn’t appear my order has any intent on coming so if you’re ordering for a special occasion and need by a specific date, don’t bother!

Excellent brand and even better customer service! I ordered the glitter suit on an offer but ordered the wrong size (sizing seems slightly bigger than standard imo) but the customer service honored the price difference between the exchanges and kept me updated throughout the process. The suit it's self is stunning, brilliant quality, had so many compliments. Couldn't recommend this brand enough

Really not impressed with the customer service, I sent an email a week after they received my return to query when the money would be back in my account, after not hearing back, I sent a follow up email to chase this up which was responded to with an email telling me not to send follow up emails as it will put me in the back of the queue, felt very much like a slap on the wrist for having the nerve to ask where my money is. On top of this both dresses I have ordered are semi sheer and the description suggests wearing nipple covers, not really ideal for a bigger bust gal, I have kept the second dress as the returns process put me off sending another dress back but finding something suitable to wear underneath has been a small nightmare
I wouldn't recommend this place

Five Stars! Will 100% purchase from this company again. A skirt I ordered came damaged, I sent pics of the damages and I contacted customer service. Within the day, they got back to me, and offered to send a new skirt expedited at no charge! Seamless, easy and wonderful, friendly response! Thank you! 🤩

This store is truly amazing. Their clothing is absolutely stunning, each piece is beautifully designed and so unique that I always feel like I’m wearing something special. The quality is incredible, and the selection is thoughtfully curated.

What really sets them apart, though, is their customer service. The staff is so friendly, attentive, and genuinely helpful, making every shopping experience a pleasure. It’s rare to find a place where you feel valued as a repeat customer, but they have gone above and beyond for me every time.

If you’re looking for gorgeous, one-of-a-kind clothes and exceptional service, this is the place to go.
I would give 100 stars if I could.
Highly recommend!

Ordered here a few times now, the items are always lovely but the customer service is awful with processing refunds. You can go 3 weeks without hearing anything about getting your money back and constantly have to chase this up with the team! Then I received a email saying it’s been processing so how much longer does I have to wait, another 3 weeks??

This is really off putting, I probably won’t order from here again now.

I have honestly never experienced such bad service in my life. I am completely in shock. It's now been a month since I ordered and my order hasn't even shipped yet. I have written to customer service and on their Instagram. No response! I'm starting to think this brand is fake.