Singsaver Arvostelua 

Understand that gift redemption will take 3 to 4 months and i waited for almost 8 months and still have not received the gift even though I have fulfilled all the requirements. The staff are all friendly and helpful but they just keep asking me to wait and no resolution has been given. I have no idea how long more I have to wait even though I know the staff are trying to help me out. So i having kind of mix feelings for Singsaver as a whole.

There was always human response (not the auto AI bots) even though sometime delayed when I have problem redeeming my vouchers. That gave me the assurance to go Singsaver for future applications that suit my needs.

Was assisted by Jaryll and Noor Asiya. Fast response and courteous service. Issue sorted immediately.

The Singsaver team is very helpful and proactive in sending emails to you to remind you to collect your reward. They reply fast and ready to assist you in any of the inquiries. Thank you Singsaver for letting me to redeem my reward in the earliest time possible.

This is my go-to place for taking any decision related to money. Using their services for long and they never disappointed.

thanks team for following up with appeals and deliver satisfactory outcome, thumbs up！

A positive experience with them. Had a issue come up but was impressed by the way they followed up on my issue. The issue was eventually solved.

I applied a standard charted card via singsaver and was promised to get $350. The application was during Nov 2025. It has been in progress since. During March I used the AI bot to highlight that it has been a while and what is the reason that it is still in progress. The bot indicated it is not normal and will get a staff to contact me but this is April and no one has contacted me. Singsaver seems to want people to apply credit card through them and refuse to honour the rewards that they promised. I can’t help but wonder are they just around to collect all our important data. Please do not believe in Singsaver.

Very clear website and website navigation. The gift also attractive.

From application to reward, the entire process is seamless and hassle-free!

Customer service is good! Promptly looking into the customer query.

I applied for the Citi Rewards Card on 8 January, and it was approved in less than a week. I also received my card within two weeks.
However, as of now (30 March 2026), I have still not received the Apple Watch reward, despite meeting the required top-up amount.
There has been no timeline provided or status updates, and I have had to repeatedly follow up with all parties involved.

It goes kinda smooth for me. I signed up Citi Reward card on Jan and get my reward on Mar. Thanks Singsaver

resolve my issue, thanks

I recently applied for the HSBC TravelOne Credit Card through SingSaver.

Initially, there was some confusion regarding the specific terms and conditions from the bank, which led to a delay in receiving my sign-up reward along with continuous follow-ups from both bank and Singsaver.

However, Jeremiah from the SingSaver team was incredibly helpful. He immediately investigated exactly what was happening with the processing, took the time to understand the issue, and provided a clear explanation and the most important is a solution!

Beyond this great support, SingSaver consistently provides excellent value for money. They offer a fantastic range of opportunities to save—whether you are looking for insurance, loans, or credit cards. Having all these options and financial products in one place makes it so much easier to make informed decisions.

Thank you, very much Jeremiah, and the SingSaver team (including Sean who updated me with the outcome of the appeal) for your transparency and for looking out for your customers!

Singsaver is a scam. On the rewards redemption, I applied for 3 credit cards and it still shows pending financial instituition approval after 4 months on their website. I got the cards a long time ago. When asked, the customer service still says the FI needs to the process and respond to them. Dont waste your time with them

Let me share my experience so others can decide if this is worth their time. My wife and I both applied for the same SingSaver promo, separately.

Different emails, different accounts, different Moomoo IDs.I selected $130 cash. She selected the iPad. I received my cash. She received nothing.
According to SingSaver, this is perfectly valid.

Their explanation? Because my submission was “first”, it somehow overrides hers, so only one reward is honoured. So apparently, two separate people can fulfil all the requirements, and only one gets rewarded. Interesting logic.

To be clear, everything was done properly, by the book. We provided all the required details, screenshots, account IDs, and proof showing both applications were separate and valid. Even their own data shows two different Moomoo accounts.

Didn’t matter.

What’s worse is their explanation kept changing along the way. First they said she selected cash. Then it became duplicate submissions. Then somehow I used her account ID. Each reply tells a different story, none of which actually lines up with the evidence.

Final answer: “process completed, cannot reverse.”
No real investigation. No attempt to reconcile the facts. Just a policy wall.

And here’s the part that really doesn’t sit right, both applications resulted in two separate Moomoo accounts being opened successfully. Yet only one reward was honoured. Make of that what you will.

My guess? We used the same laptop, and their system couldn’t tell the difference between two legitimate users. If that’s enough to void a reward, then the system is fundamentally flawed.

After looking around, I realised this isn’t even rare. There are plenty of similar complaints online, people doing everything correctly, providing proof, and still getting denied. Go search on reddit and even the follower reviewers on this site. So yes, the promos may look attractive upfront. Just understand the risk.

Even if you do everything right and can prove it, there’s no guarantee you’ll get what was promised. And if something goes wrong, don’t expect much resolution.

Oh ya, did I mention the whole ordeal took more than 90 days?

Buyer beware!

Very pleasant and no worries until i get my rewards

I find it very disappointing that the delivery process is treated as entirely outside of your control, considering the reward was issued through your platform.