simpled.uk Arvostelua 

389
•
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The front handle on my SF-SPS smart lock stopped returning to level, so I contacted Simpled support. Sabrina was helpful from the first email, asked for what she needed, and arranged a replacement wit... Näytä lisää

Saanut 5/5 tähteä

The products are great, very high spec and work well. I have a Simpled door lock connected to my router via one of the Hubs which I use for my Short Term Let property. This allows me to create cus... Näytä lisää

Saanut 5/5 tähteä

Bought a lock 2 years ago (DFF-SP) and the handle got a bit loose - the UK based support were really helpful and emailed then talked me through fixing it (simple allen key job) even though out of warr... Näytä lisää

Saanut 5/5 tähteä

Got a Simpled SF SPS lock, worked like a charm but my set had a slight issue. Customer service jumped right on to identify the issue with me and send the part needed to fix it. Great experience so far... Näytä lisää

Yrityksen tiedot

  1. Tekninen palvelu

Yrityksen kirjoittama

Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

389 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(389)

73 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I love this product

I love this product. It was so easy to install on my Yale deadlock multipoint—just over 10 minutes—and I love DIY. No more kids leaving the front door unlocked for anyone to walk in. I am now considering getting one for my back door for peace of mind. I just ope this lasts now only fitted it last night. I am struggling a little on how to get the key in my apple wallet but I am sure the customer service will be in touch soon about this.

29. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you for sharing your experience! We’re thrilled to hear you found the installation easy and that it’s already adding peace of mind with your front door. It’s great to know you’re considering one for the back door as well! We hope you enjoy using it for a long time to come!

Saanut 5/5 tähteä

Excellent Customer Service

Purchased 4 locks, unfortunately two decided to stop locking, however customer service has been brilliant with this and extremely helpful. In order to make things right and to avoid any delays are sending out two of the newer model locks, free of charge. I couldn’t have asked for a better response and definitely demonstrates a company who value their commitment to their customers. A service all companies should strive to deliver. Thank you Simpled for making this a painless experience.

29. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you so much for your thoughtful review! We’re sorry to hear about the initial trouble with your locks, but we’re glad our customer service team could step in and make things right for you. It’s truly important to us to stand by our customers and ensure a smooth experience, and it’s wonderful to know we’ve met your expectations. We’re here whenever you need us, and we appreciate your trust in Simpled!

Saanut 5/5 tähteä

Had a minor issue with a lock purchased…

Had a minor issue with a lock purchased 15 months ago so contacted customer service. The response was second to none, after a few questions a replacement was dispatched and an arrived in next day. Amazing service Thank you.

28. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you for sharing your experience! We’re so pleased to hear that our team could quickly resolve the issue and get a replacement to you right away. It’s our goal to make every experience a positive one, even when challenges arise. We’re here to help anytime, and we appreciate your kind words!

Saanut 5/5 tähteä

The perfect door lock.

Had been looking for this type of lock for some time and now I’ve found the perfect door lock. Works fantastically and in so many ways. Fitting was fairly simple but a little skill is required. Customer service was also very good I even managed to talk to a human very rare these days.

14. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for your wonderful feedback! We're thrilled you found exactly the lock you were looking for and that it’s working so well for you. It’s great to hear the installation went smoothly, and we're glad our team could be there to assist—sometimes talking to a real person makes all the difference! We’re here whenever you need us and appreciate your support!

Saanut 5/5 tähteä

Great company to deal with....

Great company to deal with and great products.
Their fingerprint door lock was easy to install and easy to manage via their initiative app. They were really responsive when I had queries and resolved my issue super quick

11. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for the fantastic review! We’re so glad to hear that you found the fingerprint door lock easy to install and manage with the app. It’s wonderful that our team could quickly assist with your queries too. We’re here to help anytime and appreciate your support! Enjoy the convenience and security!

Saanut 5/5 tähteä

Fantastic customer service

Had no issues with the lock since we got it but the inner handle fell off today just by opening it.

Cue thinking the lock is broken and having to buy a new one. Thankfully Sara from Customer Service picked up my email very quickly. After sending a video showing the issue she returned with the solution which was an easy fix and the door now works perfectly again.

It's an expensive lock so it's really great to see responsive customer service when something isn't working. From fault to fix it must have been about an hour - very impressed! Thank you

25. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you for sharing your experience! We’re glad to hear the lock has been working well overall and that Sara from our customer service team could quickly help resolve the issue. It’s great to know the fix was simple, and we’re so pleased that your door is working perfectly again. Providing fast and effective support is something we take pride in, and we're here anytime you need us. Thank you for choosing us!

Saanut 5/5 tähteä

Great CS with swift response

Great CS with swift response. The lock is in good quality. Quick delivery and completed installed within a week.

8. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you for your feedback! We're delighted to hear you’re happy with the quality of the lock and that the installation went smoothly. It's fantastic to know our customer service team and quick delivery made the experience even better. We appreciate your support and are here anytime you need us!

Saanut 5/5 tähteä

Quick efficient customer service

Quick efficient customer service

12. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for your kind words! We’re so pleased to hear you found our customer service quick and efficient. We’re always here to help!

Saanut 5/5 tähteä

I am using the night latch version of…

I am using the night latch version of tge smart lock and had some issues with it. Support was great and replaced without problems.
Happy to use products and support from simpled.uk again

25. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for your feedback! We’re glad to hear that our support team was able to resolve the issue with the night latch version of your smart lock quickly and smoothly. It’s great to know you’re happy with both our products and service. We appreciate your trust in Simpled and look forward to assisting you again in the future!

Saanut 5/5 tähteä

Very good customer service

Very good customer service. The team sent a replacement lock when my current one was not functioning properly. Would recommend.

22. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for your positive review! We’re happy to hear that our team was able to quickly resolve the issue and send a replacement lock. Your recommendation means a lot to us! If you ever need further assistance, we’re here to help.

Saanut 5/5 tähteä

Brilliant product and fantastic…

Brilliant product and fantastic customer service and support can’t recommend them enough thank you Simpled

14. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you so much for the amazing feedback! We're thrilled to hear you're happy with both the product and our customer service. Your recommendation truly means the world to us. We're here whenever you need us, and we appreciate your support!

Saanut 1/5 tähteä

Avoid this company if you don’t want to…

Avoid this company if you don’t want to be locked out of your own home and get NO support because it’s 17:48…New lock purchased but used lock supplied….fitted 20:00 on Sunday night and lock won’t link to app as already linked to someone else’s account!!! ( clearly not new ) factory reset lock then linked to my app/account…. Next day 17:35 lock will not open door wife and 4 month old baby left out in cold and rain…. Emergency key does not open door so totally failed lock and no access to own house and NO support from Simplified so had to smash window to get in !!!! Simplified not willing to give any compensation for the fact that there clearly faulty returned lock from another customer has been shipped to me as a new lock that caused us to be locked out of our house and left with no option but to smash window to get in….. avoid at all costs as this is not Simplified at all it’s poor service and a product that when it fails out of office ours you will get no support

14. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Hi Andrew, I am extremely sorry to hear about all of this. We have been trying to contact you a few times today with no success.

We know how upsetting this entire situation must be, and we want to try and make it right.

It is extremely unusual for the mechanical key not to overide the system, i have only seen 2 cases of that in my years at Simpled and were primarily caused by water rust, so we definatly want to look into that as that would be a true failure on our part.

I would also like to look into the lock already being paired, which again is very unusual and if you purchased the lock new, we have systems in place to make sure you don't recieve a refurbished one, so again this shouldn't have happened.

And finally i would like to apologize for you being unable to get through to us on the phone that evening, unfortunatly as a small British company, our phone lines have to close after 5pm as we simply don't have the capacity to have them open 24hours.

Please do reach out to us as we are really keen to talk to you on the phone and figure this whole awful situation out.

We are sorry you couldn't

Saanut 5/5 tähteä

Perfect equipment, easy install and excellent support

Sales enquiry by telephone was mosr helpful and provided the information I needed to make a decision on purchase and selection of the correct equipment. Installation was simple and could have been quicker but I was taking my time to get it right. I spent an hour installing and programming in total, but next time I think I could do it in 20 minutes or less. Programming was easy using the supplied instructions and in the month since installation it has been a fantastic piece of security equipment - I will get another for other properties.

4. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

4.5 / 5

Devide: EF Slim Series Smart Lock

Contact and support: 5.0
Device design and functionality: 5.0
Device functionality: 5.0
Installation manual: 4.5 - minor typos and errors
Connectivity to smart home universe (HA) - 4.0 - they will get there eventually

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Simpled are an excellent company…

Simpled are an excellent company selling a state of the art product. I looked for ages to find a door lock that could be locked automatically and opened remotely. It does just that. (hub and internet required) I now never worry about the office being left unlocked and it is always secure. I can unlock the door remotely and watch people on the cameras as they leave for deliveries, knowing the door will be locked behind them.( We are in a bit of a tough area) I find the products bery reliable with battery use being pretty good. Even with regular use the batteries last months. HAving so many options is also useful with finger print, fob , key code and key for emergency access. We have 4 of these locks in operation and never had any real issues with any of them.

4. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice company to deal with and great…

Nice company to deal with and great well thought out locks. Lots of features and modern look. Good after sales service. Would recommend.

3. lokakuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for the lovely feedback! We're so happy to hear you enjoyed both the design and features of the locks, and that our after-sales service met your expectations. If you ever need anything in the future, we're always here to help. Thanks for recommending us!

Saanut 5/5 tähteä

Immaculate Services

Simpled Tech promised no-hassle support and warranty and delivered it.

25. syyskuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you for your kind words! We're so glad to hear that our no-hassle support and warranty lived up to your expectations. If you ever need anything else, we're always here to help!

Saanut 5/5 tähteä

Excellent Locks, Accessories and After sales support

We have SF, EF and DFF locks and accessories.
Steve and Angel have been brilliant in arranging quick delivery and providing excellent after-sales support.
All the locks work very well. It was great to know they are listening to the feedback and investing in making the locks even better. I would highly recommend their products.

25. syyskuuta 2024
Oma-aloitteinen arvostelu
simpled.uk-logo

Vastaus yritykseltä simpled.uk

Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the SF, EF, and DFF locks and accessories. It's awesome that Steve and Angel could provide such excellent support and quick deliveries for you. We're always striving to improve, and it's great to know that our team's efforts and commitment to feedback are appreciated. If you ever need anything else, don’t hesitate to reach out. Thanks for the glowing recommendation!

Saanut 5/5 tähteä

Great products & great after sales

Great products & great service! We love the keypad locks we purchased for two of our AirBnBs in our converted church! One of them stopped working and as it was still 1 week within the 2 year warranty, they honoured it and sent a brand new part the next day! Thank you so much :)

30. syyskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you for the kind words! We're so happy to hear that you're loving the keypad locks in your converted church AirBnBs—what a unique space! It's great to know our team could quickly get that part replaced for you just in time. If you ever need anything else, we’re always here to help. Thanks again for choosing us, and we hope your AirBnBs continue to run smoothly! :)

Saanut 5/5 tähteä

Great for my requirements

Bought these as to use on my elderly mother's house, great set up and the ability to use various methods of unlocking means that I can tell which of the care teams atended and when, wifi bridge is a must have to be able to control locks remotely and has been a Godsend on a couple of occassions, well presented product with very clear instructions, as concerns pricing shop around between Amazon and their own website as, there are usually some great offers on either, would highly recommend this product

1. syyskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä simpled.uk

Thank you so much for sharing your experience! We're really happy to hear that the product has made things easier for you and your mother, especially with the ability to track the care team's visits. It’s great to know the WiFi bridge has been a lifesaver for you too! Thanks for the heads-up on the pricing tip — we love a good deal. If you ever need anything else, we're here to help. Thanks again for recommending us!

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