Sierna Arvostelua 

I purchased a saddle 2 weeks ago. It does not fit and im being hassled by the company who is requesting the info they already have. I even sent a copy of the transaction of my bank account. NOT GOOD ENOUGH! they want more documentation. Not only did they lose my info but requested it twice because they lost it again. They also delete some bad reviews on their web site to fool potential customers. Then they emailed instructions to install a seat like I'm stupid asking to remove the original seat when I already knew it would NOT fit. I told them it does not fit. I could tell without removing packaging. . I've been riding over 40 years and pretty sure I can change a seat. They put more effort into ducking their responsibility than doing their job. I will spread the news with thousands of riders posting their callous business habits at the clubs and event I ride for in September with over 17000 riders which I am a moderator. I will certainly impact your reputation and guarantee it will affect your business and I will continue exposing your deceitful business practice.

I originally ordered the Comfort+ as I thought it most suitable for my hybrid bike. It turned out to be very uncomfortable for my needs. Sierna were very quick to respond to all correspondence I had with them. They offered to replace the saddle with the Sport+ for £10. They stated they would instead give a full refund if I returned the Comfort+. The company is based in USA (which is not made clear on the website) and the shipping costs would have been ~£20 from UK. I accepted the replacement offer. The Sport+ is reasonably comfortable and it does have a non-slip surface which makes the riding position easy to maintain. However, the bracket rails are not great and slightly corroded. I'm not sure how long it will last

This company is not one I will ever deal with again. The saddle is soft but the rails and support frame are poor quality. I have been trying to get a refund but without success in fact they tried to sell me an alternative saddle at a discounted rate of £10. That would mean I would have two saddles for £48 neither would would be any good for me as they are soft and squishy and don’t provide adequate support.

Saddle was delivered quickly which was excellent. I had a quick question when my saddle arrived and the reponse was fantastic - very quick and helpful information sorted out my query.

Do not deal with this company if you are in Australia.
They use shipping agent that fails to deliver to Australian Post Office addresses and then will not issue a refund for non-delivery.
I have lodged a formal complaint with WA Consumer Protection

This is a great saddle. Went for the sport one, fitting it to my mountain bike for a challenge to ride at least 10 miles a day throughout July. So I needed something comfortable, and it really is!!
It's easy to fit, although I did have a query about the sestpost bracket that came with the saddle. However that was promptly clarified by the very helpful Camiile from the customer support team.
I cannot fault the saddle - genuinely great quality, good price & VERY comfortable coupled with excellent customer service. Thank you!!

I purchased a new road bike and the standard seat wasn't comfortable so I researched the best options after measuring my sit bones. I then purchased an Ergon gel seat and a specialized seat and both were very uncomfortable after an hour in the saddle. Then I came across Sierna by chance and was sceptical however with a money back guarantee I purchased the sport version. This weekend I rode 227 miles in a charity bike ride and the Sierna seat is the best seat I ever purchased.