Ascent Bicycle Arvostelua 72

TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I received my new saddle, installed it, and immediately hit the Trinity Trail — what a difference it made. I’ve tried several saddles over the years, and this one completely transformed my ride. The... Näytä lisää

Saanut 4/5 tähteä

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 1... Näytä lisää

Saanut 1/5 tähteä

I ordered their seat 11 days ago now. Their tracking system shows package awaiting shipment. Multiple emails to them about it come back with same canned response , “sometimes it just takes a long tim... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

After suffering from saddle sores, I found the Ascent saddle to be very comfortable and the issues associated with my saddle sores appear to be a thing of the past. Highly recommend!


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

72 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 92 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Saddle Sore Solution - Ascent!

After suffering from saddle sores, I found the Ascent saddle to be very comfortable and the issues associated with my saddle sores appear to be a thing of the past. Highly recommend!

3. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Giant Roam Accent Test

Finally got on Giant Roam today with my Accent saddle. I rode on 100lbs of air. Cycled asphalt, pebbles, dirt, bumps. I gave it a good test. Km 25. Good. Km30, still good. At km 25, I usually get uncomfortable. Km 40 and end of ride. Still good. This is a darn fine saddle. I had my biking shorts on but even with other saddle and bike pants it got uncomfortable at Km 25. I give it a full thumbs up so far. I plan another 35km later. More review coming?

4. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I ordered their seat 11 days ago now

I ordered their seat 11 days ago now. Their tracking system shows package awaiting shipment. Multiple emails to them about it come back with same canned response , “sometimes it just takes a long time”. They couldn’t even get my name right. Don’t know if it’s a good seat or not, but hopefully I’ll someday get the seat or my money back.

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Ascent Bicycle-logo

Vastaus yritykseltä Ascent Bicycle

Hi Jeff,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this has caused.

I completely understand how concerning it is to see your tracking still stuck on “awaiting shipment” after 11 days, especially when you’ve already reached out multiple times and haven’t received clear or consistent answers. I also apologize for the incorrect name in previous communications, that’s not the level of accuracy or care you should expect from us.

At this stage, a tracking status showing no movement usually means the parcel has not yet been fully scanned into the carrier’s network, or there has been a delay at the handover stage. Either way, I understand this is not the experience you were expecting, and it leaves you without the clarity you deserve.

I want to assure you that your order has not been forgotten, and I’m going to make sure this is properly reviewed so you receive a clear update on its exact status as soon as possible.

If there is any further delay or issue with dispatch, we will make sure you are offered a fair resolution without any additional back-and-forth.

Thank you for your patience, and again I’m sorry for the inconvenience this has caused.

Kind regards,
Customer Support Team

Saanut 1/5 tähteä

Guarantee is worthless

I ordered 2 seats. One was way too large so I asked for an exchange. They don’t do that. They said I have to send the seat back at my expense… TO SWEDEN! The 30 day satisfaction guarantee is bogus.
They offered me 15% then 25% off on my order. That is where I am. Buyer beware.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ascent Bicycle-logo

Vastaus yritykseltä Ascent Bicycle

Hi Frannie,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused.

I completely understand how disappointing it must have been to receive a saddle that didn’t fit your expectations and then learn about the return process, especially the cost and inconvenience of sending it internationally. I can see why this would make the 30-day satisfaction guarantee feel misleading, and I’m very sorry for that experience.

As an international brand, returns are currently handled through our central facility, which can result in higher return shipping costs. That said, your feedback is absolutely valid, and we are actively working on improving this process to make it more convenient and fair for our customers.

Regarding the partial refund offers, these are meant to provide a quicker and more cost-effective alternative to returning the item, but I understand that this may not have met your expectations.

We would genuinely appreciate the opportunity to make this right for you. If you’re open to it, please reply with your order details, and we will review your case again to see what more we can do to reach a resolution that feels fair.

Thank you again for your honest feedback, it truly helps us improve.

Kind regards,
Customer Support Team

Saanut 4/5 tähteä

The saddle is comfortable

The saddle is comfortable, I've taken 5 rides on it, it is a bit limiting in terms of ability to move it forward or backward on the seat post as well as angling up or down compared to other saddles I've had but overall its good.

28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I received my new saddle

I received my new saddle, installed it, and immediately hit the Trinity Trail — what a difference it made. I’ve tried several saddles over the years, and this one completely transformed my ride. The pain is gone, and the whole experience is so much better. I’m genuinely thrilled I made the switch.
Thank you, Ascent Bicycle!

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This is a hype and it is not justified

This new saddle is no better than other ones that I have. I feel like I’ve been victim of a hype on the iPhone. I’ve tried it out properly and it really is nothing special at all.

22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ascent Bicycle-logo

Vastaus yritykseltä Ascent Bicycle

Hi Mr. Alaric,

Thank you for taking the time to share your experience.

We’re genuinely sorry to hear that the saddle did not meet your expectations and that it hasn’t provided the level of comfort you were hoping for. We understand how frustrating and disappointing that can be, especially after giving it a proper try.

Comfort can vary significantly from rider to rider, but we fully recognize that this hasn’t delivered the experience you were looking for. That’s certainly not what we want for our customers.

We also appreciate your honest feedback regarding your experience. Your comments have been noted and will be shared with our product team for further review.

We’d really like the opportunity to make this right. Please feel free to reach out to our support team directly with your order details so we can review your case and see how we can assist you further.

Thank you again for your feedback, it truly helps us improve.

Best regards,
Customer Support Team

Saanut 5/5 tähteä

Ascent Saddle Instantly Comfortable

The Ascent saddle was comfortable right away. I did a little adjustment and went for a short ride then when I got back I did a little more adjusting and it is great. Looking forward to my next longer ride.

17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I was able to stay in the drops on my…

I was able to stay in the drops on my road bike for longer. The aero gains by staying in the drops longer far outweigh any weight penalty compared to my last saddle. I haven’t done any rides over 50 miles yet but I’m confident that they will be more comfortable.

11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service great saddle.

I ordered the saddle and received it shortly after. Unfortunately it had a small tear on the front of the seat. I wrote to customer service and within a week they sent me a replacement. I put the seat on the bike and wow it really is the most comfortable saddle I have ever had. Kudos to you on your customer service and the quality of your product.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Early days

Early days - but...
It's early days as I've only been out on a short 25 mile outing, but first impressions are "finally"! I've finally found a saddle that is along for the ride, rather than (adversely) defining the ride! And if so, then this is a 5-star review. Hurrah!
As a bonus - the service/purchase from Ascent was first class.

8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Experience With Ascent and Customer Support

The quality of the Comfort+ bike saddle in terms of materials and manufacturing is very good, surprisingly for the price. I had a lot of questions and Emma in Customer Support was outstanding. Emma was very quick to respond to my questions over many emails. I wish more companies had this quality of expertise and responsiveness. The Comfort+ is easy to install and well made. All in all a delightful experience working with Emma and Ascent. Highly recommended.

3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

So far so good. I’ll get back to you

Not being asked how I like it when I haven’t received it yet was not necessary. It is your business. We have it and put it in the back of a tandem and it seems good! I have to laugh that it turns out my husband had bought one too so now we have tooooo many saddles AND too many bikes (and guitars) but Bikes Around the World donations day is a spring thing.
For all readers, this is an amazing article every woman rider should read: Comfort is Nonnegotiable: How to bike with a Vulva

6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Sometimes when a saddle feels…

Sometimes when a saddle feels uncomfortable, I think it's something I'm doing wrong, not angling front-to-back correctly, not lubricating enough, maybe I should just stick with recumbents, etc. But I like my Bike Friday and Brompton bikes! When I saw the ad for the Ascent saddle, I thought: give it a try. When I first sat on it, it felt good, but I didn't want to judge too soon. So, after a couple of weeks, with rides ranging from 10 to 25 miles, my opinion: this is a great, comfortable saddle! If your butt feels sore, it might not be your fault. Give this Ascent saddle a try!

3. huhtikuuta 2026
Oma-aloitteinen arvostelu

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