Shurgard Self Storage - Chingford Highams Park Arvostelua 

I have used Shurgard Chingford, London E4 for years & it honestly can’t be more perfect. The special offers are amazing & the reason I always use them. The units are clean, bright & secure. Please keep the reception desk staffed with a human though please.

Lukasz and the team were super helpful with getting us setup and showing us around the site, much appreciated and would recommend them to anyone.

Does the left hand know what the right hand is doing? You sent me several emails asking for me to bring in picture ID, which I did do, two weeks ago.

You then sent me emails saying you were still waiting for my ID. You then sent an email cancelling my account, even though all of my belongings are in storage. When I tried to access yesterday, I was unable to do so.

To add insult, why would you give me a credit note and not refund the money? How dare you hold onto my money, instead of refunding it, after your staff incompetence?

Below is the email sent, and to date, nobody has called or emailed to give a refund, when you already have my bank details, which were given when I came in.

We regret to inform you that since you have not verified your ID within the due time, we are forced to cancel your contract.

One of our store managers will reach out to you shortly to obtain your bank details for a refund.

Should you have any questions, please do not hesitate to contact us.

It's not the first, second or third bad experience I have had with the Chingford branch.

Also knew of somebody who you tried to take advantage of by way of intimidation.

Pretty straightforward and easy to get going , from booking online to getting the keys and using the storage unit is a matter of minutes and a stress free experience

Very easy to use and set up.

The service was great, everything was very easy to solve. I really liked it and for sure whenever anyone needs I'll refer you

Great customer experience with Lukasz! He helped me for my registration. Easy done

Easy to use storage with helpful stuff. Great 24/7 system that makes life easier.
Great service

Lukasz has been incredibly help full with us hiring a unit. He gave us the same excellent service even though we didn't need the unit the first time and cancelled the booking. I would definitely use them again and we are increasing the size of our unit too now.

Helpful staff members especially Lucas. It was very easy to arrange a contract to store our items.
Thank you.

Happy with all servis. Thank you guys. Appreciate it.

Excellent service and price. Very helpful staff, no issues at all

Really recommend, good service , polite and helpful

I had such a great experience while booking my storage. Lukasz was dealing with me and I cannot stress out enough how helpful he was. He answered all my questions, he had such a positive attitude. It was a pleasure having such an easy process with such a great customer service. Well done! I will definitely recommend you further. Thank you Lukasz for making a stressful time of moving out feel so simple!

I need storage for my ever growing record collection. My incredibly patient partner dropped some not so subtle hints so I visited the Highams Park facility earlier today. I had many questions and Lukasz was able to answer everything I wanted to know. He was knowedgable, super helpful, and understood exactly what I was looking for. He took the time to show me the units we had discussed and they look great. As a result I will definitely rent a unit going forward.
Overall the facility looks clean and secure. Hopefully the perfect solution for my needs (habit!)

Lukasz was super helpful and got my account up and running!

I got space with in the exact time I needed it.

Siobhan gave a very welcoming and efficient service.
Thank you!

Chris

Excellent service and clear explanation from cem very helpful