Shot Scope Arvostelua 3 940

I pre-ordered a LM1, and a couple weeks ago they had them for sale in stock at a retailer, and my pre order hasn’t shipped yet. I emailed customer service, and they said it would ship “next week”, which was last week, and still no email saying it is being shipped. I could have held on to my money and purchased the launch monitor over the counter and had it weeks ago.

I had a small issue with my Shot Scope V5 and sent in an email detaling to problem.

I got a very helpful and speedy response. After exchanging a few emails with further information Shot Scope resolved the problem quickly with mimimum fuss.

I ordered a watch and some replacement tags. Unfortunately the tags were not delivered with the watch.
I contacted the support team and was kept informed of the status until the tags arrived.
Thanks Shotscope, your products are great and customer support very good.

I've had course to speak to them on 2 occasions and both times they have gone above and beyond trying to help me this time I spoke to cameron and he was a great help sorting my problem out would definitely recommend them

I had a problem with my H4 handheld device, the service I received from shotscope was second to none. I dealt with Cameron who was constantly in touch with trying to deal with the problem, unfortunately this wasn’t possible so shotscope replaced the unit, even covering the cost of me returning the faulty un

When ordering the LM1 I was not informed that the delivery time is 3 months. This information I received only when I requested status delivery. There are other obsions but my money is now tied.

Despite returning the watch. I only returned it as I felt my existing golf watch was adequate and I have not used some of the features.
It was easy to return, and the staff were polite.

My initial e mail was dealt with promptly and the issue that I had created was rectified immediately by Jamie can't ask for better service than that.

Shot Scope is quick to return messages for support inquiries. I have submitted several tickets on their X5 Watch product. The latest with the battery draining after 1 round. Their solution for a hard reset did the trick and the followed up with me to see if the solution worked for me.
I have also submitted several updates for courses and tee boxes and they have promptly updated these.

I wish they could find additional solutions for major course renovations. I think they rely on Google imagery.

Also, the watch charger doesn't always seed correctly for charging. Seems like a USB C type charger would work better.

Overall, I love their products and have benefitted from the X5 watch with club tags for the last 3 years on the course and to review my stats.

The putter tag did not fit on my gripped putter. The plastic screw broke off in the grip. I alerted customer service by e-mail. I was disappointed I could not get a human to speak to. The first response seemed AI generated indicating they knew of the problem and were working on a solution. I could glue the tag to the top of the putter. I could buy a replacement. I wrote back that the company did not warn its users (I have had V5 watch for 2 years). Being a registered user, this would have been best. I believed they should replace the tag at no charge. They said they would. I should receive it in 1-2 weeks as it comes from UK. Satisfied but this did not have to happen.

I had an issue with the connectivity of the device and the team were on hand and supported me in finding a solution really very quickly. The device is two years old but they still pulled out all the stops. I will continue to support this company and my thanks to Cameron and team. Thanks again Russell.

The absolute best people ever. Made sure my rangefinder was replaced and so nice about it. Thank you soooo much

Excellent customer services, went above and beyond to help me

Love this company and their passion for not only making budget friendly devices with no greedy subscription fees, but also backing it up with good customer service. Most companies you get one or the other. Customer service is there to assist when you need help with something.

A wonderful experience, even if only by email. As I’d enquired about a product purchase delivery timeline, and the response was immediate, polite, and very informative. I cannot thank Calum enough for his help and for getting back to me. And therefore, I look forward to many years of using their products. I am very grateful.

Tinely and efficient answers

Shot Scope Customer Services is possibly the best I have experienced. Prompt responses to email inquiries. Fast decisions to rectify any issues. Clear instructions to help CS to help me. The products are very good and I am a long time fan of Shot Scope. Thank you for helping me out so quickly. Much appreciated.

It is the third time I call the support of Shotscope. It is the best one I ever seen. They always have a solution for their customers. They are very kind and professionnal, specially my support call Lee.
Thank to Shotscope for their great, great support.

I’ve had the v5 watch for approaching 2 years and been very happy with it, however it started to have issues with one of the controls which I reported to Shot Scope support, after several emails in an attempt to to resolve the issue failed they requested I return the item and simultaneously they sent a replacement, even during a uk public holiday. Seriously five star service, thank you.