Shot Scope Arvostelua 3 940

Had a problem with my V 5 watch syncing with the club tags. Submitted my problem to customer support. Received a prompt rely outing all the check which pointed to a fault with the watch strap sensor. Even though the watch was out of warranty a new watch strap sensor was dispatched which rectified the fault. Great customer service.

I have had a couple of issues with my Shot Scope watch. On both occasions after a back and forth by E Mail the matters were resolved. On the second occasion my watch was replaced without quibble.

Customer service was very helpful rerouting my shipment from UAE to Germany.
Communication was flawless and very friendly

Outstanding support every time and truly superb technology. Shot Scope never fails to deliver—both the product and the customer service are brilliant. The tech is top‑class, incredibly useful, and clearly designed by people who understand golf. I genuinely love using Shot Scope and wouldn’t consider using anything else.

I use a number of different products from this company. In the last seven days I had a problem with the H4 and contacted Shot Scope for advice. As soon as it became apparent the problem was not software and was an inherent defect they offered with no prompting to replace the product - no quibbling. The customer service has been incredibly efficient and super helpful.

I have been a Shotscope user with the V3 and V5 watches and have improved my game because of them. The new H50 GPS course maps is due out and having that screen, which is much larger than the one on the watch, would be great for my aging eyes. I play competitive rounds and reached out to Support to insure that product could be used in tournament. The response was quick, concise and to the affirmative. Just like the other times I have contacted them they are very responsive and open to suggestions on their products.

The prompt response, resolution and hassle free made it a great experience for me.

Contacted them re a Broken strap buckle, no fuss, just replaced if for free.
Great stuff.

Had a strange thing happen while cleaning the top lense, it slightly pushed in, didn't expect warranty to cover it but they did with no hassle and quick service. Started off with a random question to see if it was fixable, sent it in, got a new one. What more can you ask for.

Had a query regarding delivery of my order. They returned my email with an answer within a few hours. Impressive.

3stars due to being persistent in asking for proof of purchase which I did not have as the watch was a gift. Had to ask purchasing family member to look for a receipt that was 8 months old, she was not happy at that request.
I had to resort to looking up customers rights if product is faulty, manufacturers responsibility’s etc. asked for various company policies to review. It was clearly a Shotscope product which failed for whatever reason, I should not have to resort to this level of communication, I asked for a sensible and responsible outcome to resolve this silly battle of words.
Shotscope did mention they have scammers and people trying to fool them into a new product. Shot scope did resolve the matter and sent a replacement after I sent proof of postage for the faulty item.
Eventually got a proper result and fair outcome, I thank Shotscope for eventually seeing reason over this.
I sent photos of item and this with the original packaging should have been enough to show them it was a Shotscope product and ad it was gift we should not have had those challenging conversations. I was really annoyed at breing asked for something I couldn’t get.
It all ended well and on good terms, Oh, the V5 watch is an awesome product and customer service needs to be less challenging when faced with a different situation,
Will I by Shotscope products shy, yes I will and hope the customer service experience if needed is more subtle in its response.
Regards
D.

Fast responding!
My problem was a watch v3 that stopped seeingthe tags. I had mail exchanges with Andy the same day as I filed the request for help. He helped to analyse the situation, but unfortunately nothing could be done. The watch was 5 years old and water had penetrated it.

As a whole the products work great. I have been tracking my game for 3 years now. They have been continuing to improve the product. I returned the recent h50 handheld after trying it out. It did not do as much as I needed/hoped for but the it worked very well. The no subscription is makes this even a better product. The return was seamless and easy.

First class service - problem quickly diagnosed and replacement part shipped immediately - all fixed now. Many thanks Shot Scope and Cameron

Superb support and customer service provided. My cable had stopped working on my shot scope V5, immediate response and when no solution was found they kindly sent a replacement cable 👏👏👏👏 top drawer 👏👏
Thank you 🫡

Very helpful and a great product

Amazing customer service - friendly and professional. Just received X5 Watch and can’t wait to use it on the course!

My golf course has recently changed its layout and the team at Shotscope have been excellent in trying rectify the GPS issues with so my watch is accurate to the course. Excellent after sales team. A special mention for Cameron who has gone above and beyond to solve issues with GPS and course mapping.

Answered my questions in a quick and timely manner.