NHL Arvostelua 153

they rely too heavily on Fanatics which has zero quality control. They do make returns easy which is nice.

Ordered 2nd of Nov, because it said it will be despatched within 1 day for standard or 3 extra days for personalised item. My cousin's bday was on 11th so I thought I have plenty of time. After check out ETD was set to 14th. it is now 15th and it has not he despatched. I want my money back and their customer service is a total sham

I found NHLSHOP.COM to be a rip-off. Their sizings are non-standard and their exchange policy charges the consumer extra costs.

First, I bought 2 'authentic' jerseys for $500... B.S.!! What I got was a cheap $25 jersey from wal mart. Second, I asked if I could get a name patch to go on the back of the jersey, they told me they don't offer that. But yet, if you order another jersey, you can get one! Another B.S. !!! Go with another company or waist your money. Oh, and the delivery was very slow.

Items take months to actually arrive and the product quality is awful.

Ordered items were ok, packing ok Little slow on delivering tracking code and the package to Finland, but mayby that is the currier they are using? Good things are worth the wait I guess...

I contacted Fanatics about a damaged item that I ordered. Cristin contacted me and immediately addressed the item and sent me a new item. I was surprised at the amazing customer service received and would order again from Fanatics/NHL.com because of how professionally I was treated by Fanatics and their representative Cristin.

Matthew thank you so much for getting me a replacement. Great customer service & very prompt when returning emails, Truly made my day.

Cristin is a rock star thanks for the follow up on my order.

Today I called Cristin who provided amazing, quick service. Much appreciated and I will definitely buy again.

I have received my delivery and once I opened the package, notice that the case was damaged on top. Got through with customer support and transferred over to Tyler, fan advocate and support. He helped me a lot regarding about my Damaged package. He gave me step by step on what to do and how to send the package back. Send him the video and pictures of the damage product then Tyler and the team got me a replacement of the product shipped out. The best customer service I ever had! Very polite and professional!

Tyler assisted me with returning an item that arrived in poor condition and is sending a replacement item in better condition. The process was easy and Tyler was very helpful. Couldn't be happier with the outcome after the disappointment I had when I opened the original package last night. I have purchased many items from NHL Shop in the past, and I know this item coming in poor condition is few and far between. I'm happy things were resolved quickly. Thank you!!!

I received a smeared, autographed Panarin puck, and Antonio helped me so much! he was very quick at responding and sent a replacement out the same day! thank you!

Tyler provided me with excellent customer service. He was extremely helpful !!

Ordered three items, orders got botched up and each item with a separate delivery date all outside of the promised delivery time. When contacting the web shop, there is no service and no way of tracking the order except for poorly designed bot. Horrible experience, will never shop there again.

Trash customer service. Order gets cancelled with no fault of my own and when I ask for answers they are not able to provide details...

I did get a 20% code, which is such a poor move. The real inconvenience is the order does not arrive for Christmas and thats all I really cared about. Just poor customer service all around and unacceptable for a mulit-billion dollar organization like the NHL.

Shakira provided me with excellent customer service!

Deceptive advertisement. The site states two discounts, a 10% for the first purchase when signing up for their newsletter which was not applied. The deal usually is that a vendor trades private information for a discount (on the first purchase), nhl.com broke that agreement by collecting the information first, yet then denying the discount. The second discount is a big advertised 25% off which (no surprise anymore at this point I guess) doesn't apply to the probably most relevant item, the jersey. Couple that with bad customer service, trying to reach out to nhl.com resulted in the reply that all their folks are busy helping other "fans" and they don't have time for me. No waiting queue, or anything.

Even though I had shipping delays on my order their team was on top of it filling me in on details and getting my order situated and shipped as quickly as possible.

Shirt was not completely sewn. Hole in the seam. No phone number on the website, yet it says that you must call with damages merchandise?