ShiftCam Arvostelua 

My Shiftcam Snap Grip shutter button quit working. I opened a warranty submission and my support agent Florianne helped me through the process. In the end out of goodwill they decided to send me a replacement. I can’t thank them enough!

I wanted to het the shiftlens since the 1st time i saw thier advert. So i ordered recently. But i found out the item im ordering was a pre order item ad i need it for my December holiday. Im afraid i might not get it on time so i decided to cancel my order and ask for refund. At 1st, i didn’t expect they will cancel my order my the customer service, Ariana who has been helping me the process really help me alot. Even tough i cancel my order, i will definitely order from them in the near future. I really like how they treat me.

My thoughts on the Shiftcam lenses as a retired professional photographer. I have no connection to Shiftcam

I purchased three lenses 18mm, 60mm, 75mm macro plus the universal adapter

Short version, communication from Shiftcam was good, they replied to my emails and answered my questions quickly.

The metal and glass lenses are high quality and Image quality is very good.

The metal universal adapter works well on different Smartphones.

I recommend them based on my experience using them.

The long version.

I did some research on smartphone lenses including an email conversation with Shiftcam, they responded quickly and helpfully and based on that conversation I ordered three lenses the18mm, 60mm, 75mm macro plus the universal adapter.

First impression when the lenses arrived a few days later was that the packaging was very well made. Later I found that I could stand on a box without crushing it.

Inside the packaging the lenses were well protected and I was pleased to see that it included a lens cloth and brush. The lenses came in a small pouch which included a metal carabiner that had the focal length embossed on it.

The metal and glass lenses feel solid with some heft to them, these feel like high quality lenses IMO. Testing the lenses on a variety of Smartphones using the metal universal adapter worked well. I was pleased with the image quality from these lenses

I think that adding a grip to a phone will also help

I have now sold all of my camera equipment as a smartphone and these lenses suit my needs.

Next to go will be my massive camera backpacks to be replaced by something much smaller.

The replies to my emails have been quick and very informative and products are great and simple to use and make my phone better at taking photos
So big thanks to Shannah

I love this product despite a small issue with it, which is being resolved now thanks to customer service rep, Ariana. She has been friendly and professional throughout our interactions and is an asset to the company.

The experience of using the product in the field is amazing, easy to use and comfortable to wear. On the other hand, the service is excellent due to the prompt response and the solution to my concerns. Thank you.

good help when needed

After searching through all the available companies that offered IPhone camera set ups, I started with a very inexpensive off brand camera grip option. I quickly decided that was a waste of money. I returned it and then purchased ShiftCam’s ProGrip and it has not disappointed. I have had my ProGrip for a few months now and just recently received my Workflow Sling Series bag. The ProGrip is like no other, extremely comfortable, versatile and heavy duty while still remaining lightweight. It has helped my phone photography in many ways…attachments can be added/removed with ease (huge win), longer photo sessions are not as tiring on your hand, awkward position shots become easy and last but definitely not least….its added confidence for me. When I pull out my kit, phone hooked in, shoe w/ light attached, shift cam phone cover and the tele 60mm lense attached to that, people don’t view you as a rando person taking pics of them or sites they perhaps are standing in front of, now your a professional photographer getting the perfect shot and you’ve included them in your work. Hey, maybe they are not thinking that and it’s really just giving me that confidence to feel like that, either way, it definitely makes me feel a level of professionalism and freedom to pull out my kit anytime I see a potential shot. The Workflow Sling bag is next level also. Honestly I thought long and hard about purchasing a traditional larger size camera bag instead or possibly even utilizing a bag that I already had, but I’m so glad I went and ahead and purchased this. With no exaggeration, it’s perfectly set up for Phone Photography. While I was concerned it wouldn’t be large enough to store everything I need, the attention to every detail has been thought of. The quality of every stitch, magnet, zipper handle, pocket placement, etc has been so carefully planned out that the size is perfect. This bag gives you peak performance with ease of utilizing anything you’ve packed, all while standing or even moving. Im never needing to lay anything down to go digging, or crouch down for stability while I’m changing gear for a different shot. I can walk while changing lenses, clean lenses, pull my kit out, you name it and never miss a beat. If your a person that every item has its place…then the Sling bag is definitely your vibe. My only ShiftCam regret, is that I didn’t purchase the Deluxe kit in the very beginning.
The service has been great even though I experienced a delay. In my opinion, the true test of a companies morals and performance shows only when you have a problem. My ProGrip came quickly, within the 10 days advertised at the end of the purchase, however my bag took almost a month. Now in fairness, I don’t remember exacts but I waited at least 15-20 days before I emailed ShiftCam. I will add that emailing them was super easy, they have a place on the website you click into it and it walks you through the steps. The representative that responded to my case, Ariana, reached out in less then 12 hours (I emailed after standard business hours) with a super friendly email explaining that she was on it and was going to figure out where my bag was. Long story short, she emailed me a few more times with updates along the way, explaining that she had found my bag which was lost in shipping and was having it routed to me quickly. I want to say I had it within that week of emailing. If you do business with someone long enough, you’re going to have a problem, it’s how they handle the problem that sets a great company apart from a meh one. I tip my hat to Ariana, she treated me as if I was her only customer those of couple days.
In closing, forget the rest and buy the best…Sincerely,
Jeremy

Still waiting for a refund.

Having ordered in June I was told that the initial order had been lost in transit and a further package would be shipped. I was then informed that they couldn’t post this as some of the items were not in stock. Fast forward a month, the part wasn’t in stock still so I asked to cancel the order.

Nearly a week later and I haven’t had a response to say that this has been actioned.

Would avoid this company.

DO NOT, I REPEAT, DO NOT ORDER WITH THIS COMPANY. IT’S A FRAUDE. WITH THERE RETURN POLICY THEY STEEL A HUGE AMOUNT OF THE PAYMENT.

On July 23, I purchased a number of items from Shiftcam worth €1,594.59, but I quickly realized that I had purchased the wrong - outdated - products and canceled the order the next day. But Shiftcam said it could no longer stop the transmission. So I waited for the box of products to arrive and without opening the box, I immediately returned it. Shipping cost me about 100 euros. In short, this order had cost me around 1700 euros.

But within a few weeks I received a message that only € 989.98 would be refunded.

That's what I call fraud.

Shiftcam then said that “Under our standard returns policy, returns that are not due to a manufacturing defect or damage upon receipt are subject to a 20% restocking fee. Additionally, import duties and customs fees are non-refundable as outlined in our policies.”

Why should it cost me as a customer a couple of 100 euros to put the products back on the shelf?

Completely ridiculous return policy that doesn't serve the customer at all. Not at all, since I was planning to place the same order, but of the updated version. But with their -pricey- return policy, I wouldn't even consider it now. Bah!

So with this message I want to alarm other people to find it valuable that they can better order their lenses and other audiovisual material from a bona fide organization.

Shiftcam is completely done away with for me… So be warned. No matter how friendly and trustworthy "Shannah" or "Amanda" or "Jessica" may sound in the email correspondence, their return policy sucks, big time

The ShifCam customer service representative, Ariana, was prompt, kind, and helpful in resolving my request. I had placed a pre-order for the iPhone 16 case. Initially, I selected the Clear version, but after placing the pre-order, I changed my mind and wanted the Fabric Dark Grey. Ariana made the change process so seamless and quick. I am happy with the experience I received from them.

I really liked my Shiftcam MagSafe phone case, but had an issue with the backing shortly after using it. Shiftcam’s customer service arranged a prompt replacement.

What an amazing Customer Service Team and Amazing Product. I was shocked by the actual quality of the Items and Packaging....and even more shocked by the customer Service in this day and age. Although it was all by email and you had to wait for overseas time change, (Shannah) who assisted me was amazing. (Ariana) was another Rep who was great as well.

Florianne was very helpful with answering questions and clarifying things. I was able to order what I needed!

I’m quite pleased with the ShiftCam LensUltra 1.33x Anamorphic Lens. Its ability to produce a wide, cinematic look has been a game-changer for my video projects. The lens was easy to attach and compatible with my iPhone, Google phone, and Samsung, making it versatile for different devices. The only downside I encountered was the universal phone mount, which occasionally made my screen register phantom touches, affecting some features. Despite this minor inconvenience, the lens has delivered excellent results and is well worth the investment for those looking to achieve a professional look with their mobile videos.

Problem with the first unit I received but arranged a replacement. Shannah was very helpful

The answer to a question came within one working day. Ariana ( Customer Relations Specialist at ShiftCam ) took time to answer what I need to know for my pledge.
So: Service is Great. Can‘t wait to get my products.
Thanks a lot

Concern about one section of the ShiftCam Pro prompted me to write their support team for a suggestion. The response was immediate but, even more important, that response was followed up by another message further clarifying my issue and offering a simple solution. I can name only one or two other companies whose response has been so helpful. I am a fan of SmartCam and it’s support team.

Just purchased gripcam and love it. Shannah Abella was so helpful when I reached out regarding the sticker for the phone. I had to get a new case and needed another sticker. She responded right away and helped me all the way through. A+ customer support and love the product! Cant wait to use on a upcoming cruise to Alaska!

I am new to the world of shiftcam and purchased the Pro grip. I wanted more information on the product that I couldn't find the answers online, so I contacted the company. I was put through to a young lady named Shannah Abella, wow, that girl answered every one of my questions and even the ones I hadn't asked. I have been in customer service myself for more that 30 years and it was so refreshing to deal with somebody who actually understand what 'customer service' really means having recently dealt with some blue chip companies who could learn a thing or two from Shannah Abella. Top marks girl your company are lucky to have you. credit where credit is due.
Barry McDonald