Shellservice Arvostelua 

I recently had an unfortunate experience with Shell Cambridge Services that left me highly dissatisfied. I was traveling for work and realized I had forgotten my high-visibility jacket at home. As a precautionary measure, I purchased a new one from Shell Cambridge Services, only to later discover that I didn't actually need it as I had returned back up north.

Upon my return to my local Shell station, I attempted to return the high-visibility jacket, but to my dismay, I was denied the opportunity to do so. Frustrated with this outcome, I reached out to Shell's customer services team for an amicable solution. Unfortunately, I was met with disappointment yet again when I was told that there was nothing they could do unless I personally took the item back to the Shell Cambridge Services store – a nearly 200-mile journey, making it an impractical and costly 400-mile round trip for me.

I spoke with Mateusz from Customer Operations, who suggested that I could potentially get a refund if I posted the item back at my own expense and it was accepted after inspection. The fact that a full receipt and the jacket's tags, still intact as it was never worn, were not enough to facilitate a simple return is simply astonishing. It is disappointing to witness a well-known company like Shell not honoring trading standards guidelines for returning an item.

To make matters worse, I promptly emailed Shell the next day, well within the presumed 14-day return window, but still received no satisfactory resolution. I find it hard to believe that there is only one Shell store in the entire country selling these items and that the return has to be limited to that specific location. This lack of flexibility and consideration for customer convenience is appalling.

I am now left out of pocket, unable to return the item, and faced with additional costs should I choose to send it back or make the lengthy trip to Cambridge. This whole experience has been frustrating and has left a bitter taste in my mouth regarding Shell's return policy and customer service.

In conclusion, I expected more from a reputable company like Shell, but sadly, they have failed to meet even the basic expectations when it comes to customer satisfaction. I would caution others to be wary of making purchases from Shell, especially if there is a possibility of needing to return an item. The lack of understanding, inflexibility, and disregard for trading standards guidelines have led to an incredibly disappointing and financially burdensome experience for me.

Har lige benyttet jeres lynlader for første gang den virker men lidt underligt at i blokere 500 kr

Jeg ved ikke om anmeldelsen er til rette vedkommende. Men jeg besøgte en Shell tank i Aalestrup med tilknyttet grill. De nægtede at låne mig toilettet til min lille datter på 3 med mindre jeg købte noget hos dem.
3 år gammel! Fantastisk mindset. Om ik andet så bør Shell få styr på hvem de samarbejder med - et sted som nægter at lade 3 årige piger tisse på deres toilet burde ikke eksistere i Danmark. Så hold jer fra Shell i Aalestrup. Desuden var der beskidt og ulækkert derinde.

Ok. Så nægter i at låne et toilet til min lille søn på 6 år. Seriøst, hvad falder der af jer for at låne et barn et toilet, en søndag aften? Tror i han laver graffiti, junker eller tisser ved siden af. Håber fan.... du bliver fyret for din uduelighed. Firma politik eller ej. Som far håber jeg jer dybt fra mit hjerte en dårlig omsætning og snarlig konkurs.

Det er en rigtig dårlig idé at tanke benzin eller Diesel hos Shell´s tank stationer den kan ikke anbefales fordi at de køber Russisk Olie og Gas og det er en dårlig idé at støtte. Så derfor vil jeg anbefale jer at i fremover ikke bruger Shell Tankstationerne til at tanke Benzin eller Diesel. Det er meget bedre at i gør det et andet sted. Kiosken er også alt for lille hos Shell i Lyngby og så er der heller ikke nogen Bilvask. Så jeg vil anbefale jer at i bruger Q8 på Bagsværdvej i stedet for de har en Bilvask. Shell skal ikke støttes når de køber Russisk Olie og Gas

When Over the phone contract,they claim to give a lot of good services! During cool of time it works! After contract is made& time to pay them by direct debit, all is downhill! I was offered& promised up to 12mbs download& uploading.I tested the tv&2othrr gadgets I use broadband for, usually speed been very low,when I complaint,their reply is I have to buy cable &connect from router to tv!! Initial contest was “Wireless” now because of their failings to provide services according to the contract,they ask the customer to comply by their misleading rules in the 1st place! A lot of emails back&forth to& from Shell broadband company, I have to prove my case.

Shell broadband
Don’t go with this company for your broadband!! I have had no solid service since November 2022 keep reporting issues to customer service, tried everything to get it working!! All their trouble shooting but still left without service!! Just warning other customers as this has been so stressful
I would grade no stars but it wouldn’t let me absolute SCAM!!
Very unhappy customer

Jeg havde booket en boogietrailer til 24 timer og da jeg kommer frem til Shell Askelundvej i Frederikssund får jeg at vide at jeg ikke kan leje den da den er reserveret til en anden dagen efter. Jeg har booket på websitet men får at vide at man skal booke på stationen da deres computer ikke virker - det var et lignende problem for nogle måneder siden men dengang var der ikke nogen dobbeltbooking. Der var en god grund til at jeg havde bestilt en stor trailer og da jeg foreslog at give mig en anden, noget mindre, trailer uden beregning blev det bare afvist. Det er urimeligt at i ikke får lukket for onlinereservation når grejet ikke virker. Jeg endte med at køre til Circle K i Jyllinge og ingen problemer med maskineriet og ekspedienten vidste lige nøjagtigt hvordan opgaven skulle lykkedes. Shell, det duer ikke - traileren blev booket til afhentning 16/06 kl 18. Tak Circle K Jyllinge

Nu er jeg godt og grundigt træt at i bliver ved med at resevere beløb, denne gang på 1500kr hva sker der man. Jeg kører scooter og tanker max for 50kr når jeg nu tanker. Det er i øvrigt også ulovligt så stop nu med det pjat.

Har igen forsøgt at bruge det abonnemet vi har på vask, og igen skuffet, det virker ikke, så måtte igen betale for en vask, og når man så går i butikken og klager, ja så får man en ny vask, jamen lille ven, jeg har jo abonnemt, så har "gratis" vask, så kan ikke bruge en gratis vask til noget.
Så det var fra vores side sidste gang vi brugte det abonnemt, vi opsiger og finder en anden udbyder af vask af vores bil, det kan på ingen måde være andre udbyder der er så ringe som Shell's, abonnemtservis.

Opdatering: efter at have været i kontakt med Shell via deres Shellservice, fik jeg det ud af det at vi betjener det forkert, de forholdte sig slet ikke til det jeg have oplevet, men følte mig som en idiot over at jeg kunne finde på at klage,

I dropped off a parcel from Parcel2go (Fedex) at Stenhouse Shell Garage Edinburgh, on Monday 29/05/23 at 9am. I had paid for next day delivery as I wanted delivery for my father’s 70th birthday. He did not receive it. On Friday 02/06/23 I reattended. The parcel was STILL there 5 days later. I spent 40 minutes trying to complain. The staff member (was pleasant to begin with) had difficulty speaking enough English to understand what I was complaining about and had to get a translator. He was unable to provide details of a complaint procedure as he was not aware of it. 40 minutes later he had me speak on the phone to a "manager" who then started lying to me. He initially stated he was sorry for the inconvenience but it was down to human error, he then said it was the fault of the Fedex guy as he did not scan the parcel and uplift it, then changed it to the fact that the parcel was in the wrong pile (5 days later it still had not been scanned as online it shows still awaiting for drop off!), then he said the system was down for 3 days from Monday, I asked what time at and was told in the evening for 3 days. I dropped it off at 9 am so he is blatantly lying trying to cover up incompetence.
Then at the end of this they refused to post the package (which after 40 minutes of complaining they STILL had not scanned the package!)
I took it to another drop off place and was provided a receipt straight away.
This was an awful service, and I am extremely annoyed at having my father not receiving his birthday gift.

Jeg tog til Shell tanken i Usserød Kongevej - Hørsholm, og skulle fylde en spand med vand op (til at vaske min bil) Normalt har alle tanke spande+børster ude så man selv kan tage, men det have de ikke. Så spørger jeg en medarbejder om hun kan give mig en spand, og hun virker bare helt ligeglad og siger at jeg skal vente til en anden kunde er færdig med bilvask. Som kunde, forventer jeg at, når jeg køber en nøglekort til 975kr, så er service inkluderet, men ikke i dette tilfælde.

Har nu været 2 gange på Shell i Langeskov. Meget dårlig oplevelse hver gang. Maden er flere dage for gammel - dette selv om, at de reklamerer for friske sandwich. De medarbejdere jeg har mødt, at været både langsomme og sure - de minder mig ikke om nogen, der er glade for deres arbejde. Ikke et sted jeg vil anbefale med mindre, du blot skal tanke benzin. Shell burde have en der kørte rundt - evt anonymt og tjekkede deres egen service, mad mm. Måske noget feedback ville hjælpe.

I drove to frilford service station this morning to experience using the shell app on my phone, I got into a little difficulty however the chap on customer service counter was very polite and very helpful and took the time to come and show me etc so I just wanted to say thankyou bud.. Great customer service for my 1st visit A***** kr steve 😎

i have been riding a motorcycle for over 45 years, popped into my didsbury manchester shell garage atarted to fill up got to £1.30 and the attendant stopped the pump, i didnt hear what he said so i went in where he told me bikers are only allowed to used pump 1.2 at this point i went ballistic as i know my rights, mainly that your not allowed to victimize people on how they look, i think its called sharon law ? after a heated exchange he did put the pump back on but only to get rid of me i think. now every time i go in i am fearful of it happening again as it was so embarrassing and of any future confrontation.

Mega dårlig service, personale er flabet og snakker ned til kunder. Mange gode ting i butikken men med alt for høj pris

Har her kl 18 ca vasket min bil og valgte den dyreste vask, da jeg ikke synes det var i orden sidste gang med den billige.
Den dyre var faktisk værre 😡
Spild af penge

Today I stopped to fuel at Orchardbank services at forfar,, lovely station until I used there toilets,, was tempted to mention to the till assistant but decided to come here instead… disgusting is no words to explain them,, this garage is only a few years old and honestly your standards are so low with hygiene, it’s sad really you let yourself down with having facility’s for customers to feel safe