SHEIN Arvostelua 

SHEIN sent to completely wrong item and even delayed for 4 days. I am tried to return item to SHEIN but that is impossible. Workers of SHEIN told me that I must withdraw complaint case against SHEIN on PayPall and they will return my money after 15 days (maybe). This is wrong. p.s. Order No: GSO18V10M00M4P0

I have ordered of shein for years my girls love their sets of shein so i done a big order for our holiday clothes spent nearly £550 for there to be about £100 worth of items missing out of one of the packages. I have never had a problem before and as soon as i do a big order i have that amount missing contacted shein they are trying to tell me that the items were in the packaging like i am lying. I’m not even asking for a refund just for them certain items to be sent straight out so we have them for our hols. I have phoned customer services and they say it’s been resolved and the items were in there🤬 why the hell would i lie about 10 items. I told the person me or my girls will never be ordering off there again for her to say you will receive an email in 24 hours i need it resolved today! What an absolute disgrace to basically rob a regular customer in plain sight to f i don’t get my items or my money back i will NEVER order off this place again. Be careful doing big orders of this website as they will scam you.

Very good quality , great communication and fast delivery , everything is easy from ordering and returning thank you so much my best company. Everything you need you will find in good pricing

I ordered clothes. Wrong sizes delivered. Material was vile cheap nasty disgusting awful clingy and diabolical. Returns system is absolutely non usable not user friendly virtually impossible to do. Personally I do not recommend Shein and will never use them ever again

Quickly delivery, great quality products at amazing prices.

Good experience overall，i like the style and price, shipping is good as well, but the fabric... cheap enough.
Considering the price, it's good though

This review will be removed as Shein have been in touch and want a ref number I don't have ( because I ordered nothing) and they want my phone number. They've already ripped off my address, they're not getting my number. Original review - 'Received an unsolicited piece of plastic tat. Not happy my address has been abused, not happy that there is nothing I can do about it.' I've never ordered anything from Shein, now I have to play their game to complain. Turns out reviews aren't a level playing field unless you roll over and suck it.

INFINITE TOWER SYSTEMS is SHEIN ITSELF - RIP OFF!

Bought a chair from Shein who said it was "coming from" Infinite Tower (not true as this is just Registered office of Shein UK). EVRI lost same, now they won't refund me (Shein) - saying I should chase Infinite Towers. BE AWARE - its been a NIGHTMARE. NO HELP at all, unanswered Emails etc. Have had to resort to paypal and bank, USE TEMU UK warehouses for things like this - at least their Customer Service team HELP should anything go wrong. I WILL NEVER USE SHEIN AGAIN. DIABOLICAL

I have ordered soo many things from Shein over the years. However most recently I ordered buntin for a very special event. I ordered 3 lots of 5 packs, so should have received 15, but was sent 3. I have been back and forth for the last few weeks with no connection to a real person.
All they (AI) are offering to do is give me a 50% refund despite me providing video evidence and everything they requested.

This is just terrible customer service, 12 packs (80% of my order) were missing. The total order cost was £11.22, so the value of the missing items is £8.98. A 50% refund (£5.61) does not accurately reflect the quantity of goods I did not receive. I requested a refund of £8.98, which is proportional to the 80% of the order that was missing. It’s not a lot of money but I am really disappointed by the poor service and hate the fact shein have my money for items I didn’t receive. I have had the same conversation multiple times now and it’s been tedious.

I also received a cards sign, with no C and that has just been totally ignored. Overall not impressed and will use other services like Amazon and pay the money.

Shein is only good if you have no issues, apart from that it is a nightmare!

I have come back to edit my original 1 star review below.
I have since been refunded the whole amount due. (Was given £7 refund instead of £71)
I had a few days stress to sort it out but it’s all cleared now.
I’ve still only amended my review to 3 stars due to the messing about and also I don’t like when you see a price and then it changes to more in the basket.
Anyway for now my faith is partially restored 🤞🏻 this sort of thing stops.

I had started to fall in love with SHEIN in a short space of time.
There were more hits than misses in my orders but then…

I ordered a wig from 3am wigs but the colour was totally wrong. It was supposed to be blonde with a dark root but was ginger with a weird shade of auburn brown root.
The quality was quite nice, not too thick at 150 density but the shades were wrong.
I did try it on incase it suited me but it didn’t ( far too warm for my cool skin tone)
I paid £71 odd for it but they only gave me £7 refund.
I was flabbergasted so reached out straight away to customer service.
First he said it was damaged to which I replied that was not possible.
Then he asked for proof of what it was like but I didn’t have photos as I was only returning due to the colour.
Then I was told again to provide photos.
I have been absolutely robbed.
I will contact my bank about this though as I can’t just throw £60 away.
I would even have preferred they return me the wig.
What a rip off!!
Sorry this is a long review ☹️

Absolutely disgracefull of a company. I was told my delivery date is 31st July till 5th August. EVRI Has failed to deliver my package and it's been saying out for delivery since 1 week. Spoke to shein about it and now they told me I have to wait till 12th to get a refund or cancel this order. Absolutely ridiculous of a company. I don't know why people still using Evri services when there Customer service is terrible.

So I bought a money box and it doesn't even work just plastic no electricity

I'm absolutely disgusted with Shein.
I was sent an item that was clearly badly defective from manufacture and should never have been sent to me.
It wouldn't have been so bad if it had been damaged in transit, but this is clearly not the case.
I provided clear images of the item.
(Item will be of no use to anyone).
After pointless conversations with several chatbots,
I was offered a 50% refund or return the item myself, which is not possible as I am suffering with health problems and relying on deliveries and have nobody else to return it for me.
Other companies arrange collections in these types of situations.
I have been a regular customer but sadly I don't think I will be ordering from Shein again after the disgraceful treatment that I have received.

Muy mala experiencia. Hice mi pedido con suficiente antelación porque necesitaba recibirlo antes de una fecha importante. Sin embargo, SHEIN ya me ha cambiado la fecha de entrega tres veces y ahora va a llegar después de cuando realmente lo necesitaba.
Además, el seguimiento del paquete no se actualiza, por lo que no sé dónde está ni qué está ocurriendo con mi pedido. La falta de información y los continuos retrasos demuestran una mala gestión logística y una atención insuficiente al cliente.
No recomiendo comprar si necesitas recibir tu pedido en una fecha concreta, ya que las fechas de entrega no son fiables.

Issue with delivery to wrong address and process you go through which is fair enough but when on live chat with automated answers is not good and they cut you off as can’t resolve bad experience

I would give 0 stars if I could.

I placed a large order for my holiday and paid extra for fast delivery. According to the tracking, the parcel was left outside my front door while I was not at home. When I returned, it had disappeared. I checked with my neighbours, but no one had taken it in.

Despite repeatedly explaining that I never received the parcel, SHEIN has refused to refund me because their tracking shows it as “delivered.” They continue to tell me to contact their courier myself and obtain evidence that the parcel is missing.

My contract is with SHEIN, not their delivery company. As the retailer, they should be investigating this directly instead of passing the responsibility onto the customer.

The most frustrating part has been the customer service. I have received the same scripted responses over and over, despite asking several times for the matter to be escalated to a manager. There has been no genuine attempt to resolve my complaint.

The order was intended for my holiday, so by the time this was being investigated, I had already travelled and was forced to buy replacement items elsewhere.

After being a customer, this experience has completely destroyed my confidence in SHEIN. I will not be shopping with them again and am now pursuing other avenues to recover my money.

I would strongly advise anyone ordering from SHEIN to be aware that if your parcel is left unattended and goes missing, you may find yourself fighting for a refund despite never receiving your order.

I sent a return back with InPost for £192 which went missing. Because the label was created by Shein, InPost told me Shein would need to raise a dispute with them to claim my refund back. InPost said it should be a simple process. It’s been two weeks and all Shein say is wait 24 hours. I am struggling with my mental health over this. I have always been a loyal customer but I’ll never shop with them again. The agents don’t have a clue. I even provided an email for InPost to show the parcel was missing with them but they aren’t helping. I have involved external help now who have said to put a dispute in with my bank or go to a small claims court. Sad thatI’m going to have to do this. I have lots of friends and family who shop on Shein so I will warn them about this company and share on social media.

Extremely disappointed with SHEIN’s customer service and returns process.

I have been a customer for some time and, despite the fact that around 90% of the clothing I receive smells of cigarette smoke, stale odours, or has deodorant marks from previous customers, I have never complained. I’ve simply res turned the items or kept them washed them and moved on.

This time, however, I returned an unworn bodysuit and was told I would not receive a refund because it supposedly had a stain that I had caused. That is completely false. I am an honest customer. If I had damaged the item myself, I would have accepted responsibility and kept it. I would never return a damaged item and pretend otherwise.

What has made this even worse is the customer service. Every attempt to resolve the issue has been met with what appears to be an AI chatbot that repeatedly gives the same scripted responses without actually addressing the questions being asked. It is impossible to have a meaningful conversation or get a fair review of the situation.

My biggest concern is this: if SHEIN is refusing my refund because they claim the item is damaged, then the item still belongs to me because I paid for it. Why haven’t they returned it? Instead, they have kept both my money and my property.

This creates a worrying situation where a company could simply claim a customer damaged an item, refuse the refund, keep the item, and potentially resell it. Whether that happens or not, the lack of transparency is unacceptable.

I wasn’t asking for anything unreasonable. If you genuinely believe I damaged the item, then return it to me. I paid for it. Keeping both the product and my money is unfair and leaves customers with no confidence in the returns process. VILE!!!

Sadly, after this experience, I have lost trust in SHEIN’s customer service and returns policy.

One of the worst customer service experience out there, borderline a scam. Where do I begin. Purchased a product through a promotion. Got awarded 2600 points something like £17 quid, used the points to buy an additional product that also shipped together with a free item from previous order promotion. Well the original order never arrived, Evri, who is on the same level as SHEIN and they obviously belong together, managed to lose my parcel, shein refunded the order but also took away the points they had given me, so now I’m out of original product plus I am about £17 quid negative in points with shein. Now the order where I used the points on for a discount also managed to get lost by Evri, what a sorry excuse for a logistics company, SHEIN refuses to replace the second order and only offers a refund, meaning I will be left with zero product, and somehow owing them £17 quid in points, and if I want to repurchase the item it is now also £17 more, meaning to have the same item sent back to me I would have to pay £17 more and still be £17 negative in points with them . What a scam. Any half decent retailer out there would simply replace the item, or at the very least offer it at the lowest cost. Taking to then is like talking to a wall, only robotic responses, zero sympathy. Pointless doing business with them.