SHEIN Arvostelua 

Oh my goodness, they sent me some gross, used clothes and kiddo undies instead of my daughter's swimming suit! 🤮🤢 And now their customer service is telling me I have to send back those dirty clothes (which, by the way, I tossed in the trash because, ew, germs!) just for them to actually approve my refund? I have been using this platform for years and spent quite a lot of money to be treated like this?!! Absolutely disgusting and not professional 🙅🏼‍♀️


I appreciate your response, Shein; however, I've reached out to your customer service department repeatedly, and each time they've merely reiterated, like parrots, that I must return the defective merchandise to secure a refund. What an absurdity! I don't have time to go and on and on...It is fact that you dispatched soiled, pre-worn garments—a monumental blunder. Consequently, my daughter will not receive her awaited order, yet I am expected to allocate time to ship back your grimy apparel to obtain my refund? Absolutely appalling service! Zero stars from me!

Wishing you a great day!

Ordered an item and didn't arrived. I contacted EVRI as appears to be with them but they were honest and said it's apparently lost, looked for it 2 days and nothing. I contacted SHEIN customer service and provided them with the email from EVRI and no refund, no other item sent, asked me to wait another 3-5 days for them to check even with the email stating black on white that item it's lost. Stay away from this site people, poor quality, poor communication, no money back if you don't receive your items.

Delivered quicker than expected. Good quality and cheap!

Love Shein! I order basically every week!

I have had three bags stolen from my house, evri have admitted they should not have been left there in writing. I went to SHEIN and evri the same day and been going around in circles for a month on the online chat, raised disputes and still no where. Was told on Friday it was finally resolved and I would be emailed in 24 hours of COURSE they did not.. chased again to now be told the same thing. The company is disgraceful, I have my mental health severely impacted by this situation as very stressful having bags stolen, no humans to chat to just robots who send the exact same message!
Taking this further today via legal & resolver.

Lily on the online chat is extremely unhelpful, can’t type like a human or answer any questions I ask.

Will NEVER order from here again and starting an online campaign today to expose them and their poor workers.

DO NOT BUY FROM SHEIN SCAMMERS

SHEIN items themselves turn up ok however they seem to think their responsibility stops after they have taken money from your account. They are responsible for everything until the customer receives the package. They insist on using second rate delivery distributions line EVRI who constantly loose and steal packages then SHEIN like Temu either refuse to refund or take weeks to refund. SHEIN takes my money SHEIN must be responsible for delivering. I’m sick of these companies not being responsible or regulated within the UK

Excuse me what went wrong?? Everything shien is suppose to be cheap it was my favourite website but now I buy 2 things for 2 pound i add it in my cart and it rounds up to f’in 35 pound I aboustley hate it i cant buy my children Christmas presents and am saying this as an low income mother

I will never order from SHEIN again now I know they use Evri as their delivery company. I have an order with you abd not Evri so they keep referring me back to you to sort out my non-delivery. I can't actually speak to a human and looking at other reviewes, neither can anyone else. All we get is standard AI bot responses. Dreadful Customer Support.

the most frustrating customer support experience. they have kept my return as well as my money

Absolute classic bait-and-switch scam. The app flashes high-value items like iPhones, Samsung Ultras, and Nintendo Switches as "FREE" to trick you into buying something else (in my case, forcing a purchase just to buy a pack of pencils).
When you ask customer service about actually getting the items you supposedly "won," you get hit with automated runarounds and unhelpful bots. Hidden deep in their terms is the convenient out that lets them substitute these "prizes" with worthless store points or claim they are out of stock.
Misleading marketing used strictly to drive up sales numbers. Save your money and stay away from these fake promotion games.

PLEASE BEAWARE OF SCAM WHEN RETURNING BIKINIS OR SWIMWEAR
they have tried several times now not to.refund bikinis because of the hygiene strip not being attached. Most if the time they arrived not stuck on anyway.
Ensure you take photos with them on before you return them. I stuck the last one on with sellotape.
People probably dont realise they haven't refunded them if you dony check properly
They have tried this also with friends and my daughter. They say the item is not resale able.
LOAD OF RUBBISH

Customer service is none existent. Large order and spent a lot of money. Some items missing from parcel. Contacted for a refund but they’re refusing as apparently ’the items were despatched and my package received’ they have asked multiple times for me to recheck the package, like I haven’t already done that a million times and checked against my order. What money grabbing idiots!
I’ve also returned some items and not hopeful I’ll get a refund on these either which will mean I’ve lost 50% of my money.
Never, ever, ever again!!

Customer service goes along way and this has been catastrophic.

Items aren’t good either. Honestly save your money and look on Vinted. Something on there listed as ‘satisfactory’ will still be better quality!!

AVOID at all costs!!!

My SHEIN return has been stuck on “shipped” for over a month, and I still haven’t received my refund. I’ve contacted customer service multiple times and explained that I accidentally misplaced my return receipt, but I’ve been told there’s no other way to verify the return.

I’ve spent a lot of time emailing customer service and trying to resolve this, but I’m still left without my refund or a clear solution. It’s extremely frustrating to potentially lose my money because I no longer have the receipt.

I actually enjoyed shopping with SHEIN, but I have now stopped ordering because I am tired of repeatedly dealing with Evri.

Whenever I discover that an order has been assigned to Evri, instead of looking forward to receiving my purchase I immediately wonder whether it will actually arrive.

I have experienced repeated problems with Evri over the years: delays, parcels remaining stuck without meaningful updates, failed deliveries and a non-existent customer service system when something goes wrong.

But SHEIN needs to understand something: Evri is YOUR chosen delivery partner.

As a customer, I paid SHEIN. I didn't choose Evri. Therefore, when Evri repeatedly provides a terrible delivery experience, it inevitably reflects on SHEIN.

The situation becomes even more frustrating when Evri fails to deliver and I then have to contact the retailer, explain what happened and wait days to get my own money back. I am left without the item I purchased and temporarily without the money I paid for it because of a failure that had absolutely nothing to do with me.

After enough experiences like this, I've simply stopped taking the risk.

I now actively avoid retailers that repeatedly use Evri, and SHEIN has lost me as a customer as a result.

Retailers need to realise that choosing the cheapest or most convenient delivery partner means very little if that delivery partner ultimately drives customers away.

Evri's service isn't only damaging Evri's reputation. It is damaging SHEIN's reputation and costing SHEIN customers.

I am one of them.

𝐼𝓋𝑒 𝑜𝓇𝒹𝑒𝓇𝐸𝒹 𝓂𝓎 𝒸𝒽𝒾𝓁𝒹𝓇𝑒𝓃 𝓈𝒸𝒽𝑜𝑜𝓁 𝒸𝓁𝑜𝓉𝒽𝑒𝓈 𝒶𝒽𝑒𝒶𝒹 𝑜𝒻 𝓉𝒾𝓂𝑒 𝑒𝒶𝓇𝓁𝓎 𝒾𝓉'𝓈 𝒶𝓁𝓇𝑒𝒶𝒹𝓎 𝒜𝓊𝑔𝓊𝓈𝓉 𝐼 𝓉𝑜𝓁𝒹 𝓉𝒽𝑒𝓂 𝓂𝓎 𝒸𝒽𝒾𝓁𝒹𝓇𝑒𝓃 𝓅𝒶𝒸𝓀𝒶𝑔𝑒𝓈 𝓌𝒶𝓈𝓃'𝓉 𝓇𝑒𝒸𝑒𝒾𝓋𝑒𝒹 𝓉𝒽𝑒𝓎 𝓅𝓊𝓉 𝓂𝑒 𝒶𝓈 𝒶 24𝒽𝓇𝓈 𝓃𝑜𝓉𝒾𝒸𝑒 𝓌𝒶𝒾𝓉 𝒿𝓊𝓈𝓉 𝓉𝑜 𝓁𝑒𝓉 𝓂𝑒 𝓀𝓃𝑜𝓌 𝓌𝒽𝑒𝓉𝒽𝑒𝓇 𝑜𝓇 𝓃𝑜𝓉 𝐼 𝓌𝒾𝓁𝓁 𝑔𝑒𝓉 𝓂𝓎 𝓇𝑒𝒻𝓊𝓃𝒹 𝒷𝒶𝒸𝓀 𝑜𝒻 𝓉𝒽𝑒 𝓉𝒽𝒾𝓃𝑔𝓈 𝓉𝒽𝒶𝓉 𝐼 𝑜𝓇𝒹𝑒𝓇𝑒𝒹 𝐼'𝓂 𝒶 𝓁𝑜𝓎𝒶𝓁 𝒸𝓊𝓈𝓉𝑜𝓂𝑒𝓇 𝒾𝓉'𝓈 𝓃𝑜𝓉 𝓂𝓎 𝒻𝒶𝓊𝓁𝓉 𝑜𝓋𝑒𝓇 𝓉𝒽𝑒𝒾𝓇 𝓂𝒾𝓍 𝓊𝓅

i love shein for cheap things and idm buying in advance. But they are so sly and dont see their customers as customers who value them and don't realised their customers buy them for a REASON. However, shein just sees their customers for money, always tricks behind it. They change price in the cart, hide small messages admist all of the overstimulation and more. HONESTLY SHEIN CANNOT BE FR. i ordered smth for a deadline and they told me it would be 3 day delivery ( i also payed extra btw) IT WAS INCLUDED IN THEIR MENU AND WAS WRITTEN IN A WAY U COULDNT MISS. IN SMALL THE LITTLE BUMS WROTE ITS NOT ELIGBLE FOR 3 DAY DELIVERY GO ON WRITE IT BIGGER i know shein did that on purpose they knew they would be fooling people. Come on, imagine an older person looking to buy something for a deadline and they think they finally got the correct item. Think of the joy and how proud of themselves they would be. Little did they know, SHEIN tricked them with their tiny writing. even tho im not unc or old i fell for it. i ordered the items in advance for an important event, yet its still not coming. thanks shein u ruined it i have to return everything now. no point even trying to do anything.

Returned bundle of items said that two items were not in the package they were impossible to get a refund actually a bit ridiculous

Absolutely awful. I stopped ordering from Shein because their clothes are diabolical quality. I ordered two T-shirts and they couldn’t even get that right - they sent me a scuba dress. The best part is I’ve got to send it back to claim my refund - but they’re kindly ‘waiving their refund fee’!!! I have honestly never in my life felt such awful quality items, I don’t know how they’re still in business. Terrible terrible company. And this is from their UK warehouse, by the way!

First time I'd ordered from Shein as everyone kept banging on how good it was ...never again ....like polyester city ...horrible...I'd rather pay a bit more or go to a charity shop or vinted and get a bit better quality

Terrible treatment from Shien never signed up for in post
Now my order that I have been
Waiting for weeks is stuck all the
Way in Middleton and there is
Nothing Shien is doing about it