Sendle Arvostelua 2 081

The worst shipping experience ever. The subcontror delivery driver didn't even attempt to make the drop off. He must have not seen my number, slowed down on the road without pulling into driveway, then honked(!) once, and sped off without giving me a chance to get to my door. I was baffled. He also marked it return to sender. Ridiculous. Customer service tried to try again, but I am positive the subcontractor never even came back. The store will be receiving my package again and will use a different shipping company.

The driver didn't deliver the package at my door; they left it downstair, right by an unlocked door, a place everybody has access to.

While it was helpful to have a delivery method during the postal problems, there are significant issues and flaws with the service that make it very not useable for retail and business purposes where transparent tracking and timely delivery are necessary.

The Number 1 problem with Sendle and ICS Courier is, as stated above, the lack of transparent tracking. A parcel can have - and usually does have - multiple carriers when sending via ICS | Sendle, including an initial freight handler that deals with ALL parcels dispatched. A customer and seller will both receive a "delivered" notification when only the freight handler or one of multiple carriers involved receives the parcel yet, the item is not "delivered" to the customer and they are confused. You have to message into Sendle directly each time to get all the latest tracking numbers and then communicate these constantly to your buyer.

The Number 2 problem relates to claims and insured coverage. When a parcel is lost in transit, Sendle does not easily refund you the shipping or insured value. In our case, they wanted an Affadavit of loss even though they had the buyer email, the buyer's confirmation of non-receipt of goods and the online invoice showing sale value. I will never use them again.

I sent a parcel over a month ago and it has STILL NOT BEEN PICKED UP! I dropped it off at one of their drop off locations. It was also recommended that you drop it off rather than get them to pick it from you directly due to the high volume of packages in Canada. I have reached out to support many times and they refuse to tell me when it will be picked up. They also recommended I go and get the parcel and ship it with someone else. Your whole business is to ship things...and you can't even do that. The vagueness in the customer response replies is also so infuriating.

They got my address wrong, had a city that didn't even exist, even though sender gave them the correct address. Apparently they can't google even Google a postal code. Pathetic

I launched an e-commerce business in Dec 2024 and used Sendle for some of my shipments. They lost 40 packages and it was overall a terrible experience. They contract with local delivery drivers on both ends of the delivery. There is a lot of opportunity for mistakes since it seems like the delivery people aren't invested at all in doing their job.

Packages were picked up but never scanned properly so it looks like packages weren't picked up. Sendle will launch an investigation and then tell you they have no proof it was picked up and will not refund the shipping or allow you to file a product claim.

For packages that get lost somewhere along the way, they will also try to investigate but make it difficult for you to file a claim. So I guess I'll just have to take the hit for a couple thousand dollars of shipping fees, lost product, and resending product so my customers actually get what they ordered.

I'm very surprised that Sendle is still in business. Lesson learned, stick with the established carriers like UPS and FedEx with actual employees that care about doing a good job.

Terrible! They pawned my package off on a third party to deliver…still no sign of my package and they are not taking responsibility. They are basically blame shifting. Please avoid at all cost

Every package allegedly delivered via Sendle to our small townhouse complex of 10 units, is dumped in our "open to the street" rubbish bin enclosure outside the complex gates on the driveway. In many cases parcels have just been stolen or disappeared. There is an easily accessible pedestrian gate for the courier to deliver parcels to the correct unit number however this would require actually doing his job and putting in a bit of effort to walk a bit further, so obviously it's just easier to jump out of the van and dump it in the rubbish bin enclosure than actually deliver it to the correct townhouse door. Lazy, incompetent and unprofessional. A few residents have lodged complaints but nothing changes and I was actually told the drivers endeavour to leave parcels in a safe place! On what planet is an outside rubbish bin enclosure a safe place when it should be delivered to the actual unit number addressed clearly on the parcels. It is pure laziness and lack of care. I am fed up with this happening as are several other residents here in this complex. We will be taking our complaints about Sendle to the ACCC as they are operating their business in a shonky dishonest lazy incompetent way and are virtually impossible to speak to. AVOID USING SENDLE AT ALL COSTS.

This company has proven to be highly unreliable.

Five parcels were picked up on December 5, 2024, and have yet to be delivered. The company’s website attributes the delay to heavy rain in the Gold Coast area; however, this claim is demonstrably false.

Sendle offers no direct point of contact within Australia. Customer support is limited to an online chat and a call center operated offshore, making it impossible to escalate concerns effectively. When we requested contact information for their Australian office, no such details were provided. Instead, we were met with repeated assurances that an “investigation is underway,” with no clear resolution in sight.

These parcels were intended as Christmas gifts for clients and remain undelivered, with no indication of their whereabouts. This lack of accountability and transparency has left us frustrated and unable to seek timely assistance.

We strongly advise others to avoid using this company and will be reporting their conduct to the ACCC for further investigation.

Had to reorganise pick-up THREE times due to the courier driver not showing up. Their pick-up window of 8am to 6pm is also ridiculous as some businesses operate between 9am to 5pm. Upon speaking to the second customer service agent they said someone would show up at 6pm that day that I scheduled the pick-up so I arranged for someone to stay late in the office and guess what? They didn't show up. What a waste of time and resources. Also, their 'Pick-up Guarantee' is an absolute joke: "If for some reason we still do not attempt the pickup the business day after the scheduled day, we will refund the cost of the delivery. We will still attempt to pickup and deliver the parcel." I received no apologies or refunds. Originally scheduled Dec 10 then 13 then FINALLY picked up on 16. I would avoid using Sendle if you can.

they are a complete disgrace...from inner city sydney to the central coast of nsw 4 weeks later they admit its lost and prompt me to submit a claim... two days after a claim submit they inform me they have found the parcel and are returning it to me ...yes...me not the destination..With the box returned all bashed up and had being opened and crudely taped back up with the plants inside dead...that explains a lot... on the claim form it was stated they wouldnt cover live plants...but hang on , they didnt know it had live plants...i didnt say it did... so it had been opened before i claimed and they already had it ...it wasnt lost at all... this company lies and have zero ethics..the worst of the worst !!

the worst courier ever. the worst and most unethical peoeple ever!!! do not use their services. if you are a business and you send multiple packages, you will lose 2 out of every 12 packages. they will not cover the loss because they will eventually find the package after a month in a difference province. and then send that to the customer, when the customer has already taken a refund. i have lost 4 packages and shipping, and my account at amazon went to deactivation because of them. I HATE SENDLE .

Package sent from Dryden ON to Thunder Bay and then to Etobicoke, when it was supposed to go to Rainy River, (3.5 hours south of Dryden and 5.5 west of Thunder Bay). It apparently took 6 days to go to Thunder Bay ( via camel train?) from Dryden, then a day later it's in Etobicoke ( Toronto Area, 23 hours south east ), it has been sitting there since for 6 days. Did these idiots ever take a geography course? The AI bot is useless and of course no phone number. Beware Canpar uses these useless people.

Worst delivery courier service. Updates tell me that it is being sorted and then left the facility for delivery, then another update telling me that it is still being sorted and then out for delivery. Worst courier service ever! Never got package.

Don't do anything with them. Worst worldwide company doing business in Canada with the 2nd worst courrier service ever.

I was going to use sendle after the strike. 1 of my packages went missing, after 3 weeks, they tell me I have to wait another 12 days before I can even start a claim. So I have to send customer another item. I am out of pocket, and lost confidence, Back with Canada post again.

Bad company they cant deliver On time ! Dont send anything with this company its just a waste of money and time !

Shocking first time experience using Sendle on Ebay: At closest (& only) Sendle drop off point in Redfern, system was down & unable to scan parcel. Asked me to come back but still not fixed by end of day. I notified Sendle re problem, found next closest location & dropped off parcel in Surry Hills... 72 HOURS LATER - PARCEL HASNT MOVED & SYSTEM FAILURE AT 1ST LOCATION STILL NOT FIXED. Followed up with Sendle Help every day - they keep telling me a driver is assigned & due to collect that day. Original delivery timeframe 4-5 days but now on DAY FOUR & precisely ZERO progress. Ebay promotes these clowns as preferred suppliers which is totally crazy when they're this useless!! Conveniently Ebay will hold my payment til delivery is confirmed & no hope of being paid before Christmas now which is the whole reason I sold the item!! 72hrs delay is unacceptable & still counting! How can drivers get away with not bothering to complete a booking 3 DAYS IN A ROW??? This should NOT happen!! First AND last time I'll use Sendle - even Australia Post is more efficient & that's saying something! Sendle's pathetic performance reflects badly on Ebay sellers & will probably provoke bad feedback from my buyer who is sadly unlikely to see his purchase in time for Christmas. Thanks a lot Sendle!!

The worst company ever. Do not use them. They will lose your packages and they will have no idea where they are and they’ll blame the courier companies. Don’t waste your money or time. I WILL NEVER EVER EVER USE SENDLE

They lost the package and have never responded to enquiries related to the missing package.