Sena Arvostelua 182

Intercom SENA S60, au TOP, excellente qualité son, facile d'emploi et beaucoup de possibilités pour communiquer à plusieurs. Test réalisé en live lors du Road-trip le 07/09/25 au festival moto de Barcelonnette avec Adrien VAN BEVEREN.

Schlussantwort vom Support nach einigen Schleifentext:
Das Problem, Sena 30K verbindet sich nicht, besteht weiter. Was soll ich jetzt tun?

Da alle verfügbaren Schritte ausgeschöpft wurden und keine Lösung gefunden wurde, schließen wir dieses Ticket. Sollten Sie das Problem erneut prüfen oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren – wir helfen Ihnen gerne weiter.
Best regards,

Rico

Attention à tous sena ne repart pas les intercom c'est du jetable donc préférez une autre marque
C'est du jetable
J'en ai acheté a 400 euros et je ne savais pas qu'il était jetable
Impossible de le faire réparer par sena

Ho acquistato due volte lo stesso modello e purtroppo questo prodotto non ha una funzione di spegnimento automatico dopo un determinato lasso di tempo in cui non è connesso a nessun dispositivo. Ho chiesto ben 3 volte, e non solo io, di implementare la funzione di spegnimento automatico dopo un lasso di tempo di disconnessione da qualunque dispositivo con un aggiornamento software, ma l'assistenza ha totalmente ignorato la mia richiesta e di altri. Non ha mai provveduto a rimediare al problema.
La conseguenza è che spessissimo mi ritrovo con l'interfono scarico prima di partire.
Considerata la torale mancanza di considerazione delle esigenze dei clienti, cambierò prodotto e marchio.
Questo è il modo migliore per perdere clienti.

Ho acquistato il Sena SRL3 ma molta difficolta’ nel montaggio, nessuna istruzione di montaggio , nessun video chiaro sul montaggio, inoltre le plastiche sono molto scadenti, il dentino del volume si e’ subito rotto!! Non e’ un prodotto da acquistare!!

I bought a U10 specifically for my new Arai helmet which combined was over £700, foolishly thinking I was getting quality.
The unit comes with a handlebar controller but I have never been able to connect the intercom to it. I contacted Customer service for Tech support and as others have said they are useless. Sent me video links for the wrong unit even though I sent them a photograph of the unit instructions.
very rude in insisting they were right, which can only mean they can't write.
I also could not pair to a sat nav unit, so overall, I would have been better with a standard Cardo.

Grundsätzlich bin ich mit den Funktionen meines Sena 50R zufrieden. Einzig "Hey Siri" funktioniert nicht per Sprachansage - womit ja geworben wird.
Seit Wochen bin ich nun mit dem Support dran, in Schleifen werde ich immer wieder aufgefordert, das Gerät zurückzusetzen und die Einstellungen zu überprüfen, was ich nun mehrfach getan habe.
Es wurde zweimal angekündigt, dass wenn alles nicht weiterhilft, das Mikrofon ausgetauscht würde.
Heute dann die Mail: "wir konnten das Problem nicht nachstellen. Wir nehmen daher an, dass es sich um die Einstellungen auf Ihrem iPhone handelt." Ich habe nun wirklich sämtliche Einstellungen nochmal geprüft, so wie von Sena angegeben - ergebnislos.
Was mich ärgert sind diese Mehrfach-Schleifen mit gleichem Inhalt und am Ende dann eine wie ich finde patzige Antwort ohne weitere Lösungsansätze

Ordered directly from Sena Technologies, Unit would not power up. Talked to customer service and they instructed me to open an online return.
six days days and seven emails later this is where I am at...
Agent #10, Aug 4, 2025, 11:15 AM PDT:
Hi,

Your RMA request is currently in queue to be processed. Due to the high volume we are experiencing, it may take longer than usual.

Thank you for your patience.

Have a nice day!

Kind Regards,

Thank you and Best regards,
Clint
Sena Tech Support Dept.
www. sena.com

Brand new R1 helmet ordered from SENA does not work out of the box. Absolutely ZERO response from 'customer service' except for bot emails to fill out forms for information they already have. I rate them ZERO as well. They must be going out of business as they don't care whatsoever about their customers.

Es ist absolut nicht nachvollziehbar, dass ein solches Produkt die einfachste Funktion nicht anbietet.

Die Signaltöne lassen sich weder ausschalten, noch leiser schalten, ohne das auch der Sprachton des anderen Teilnehmer reduziert wird.

Also, wenn man die Lautstärke reduziert, um die Signaltöne zu reduzieren, wird automatisch die Sprachlautstärke des anderen Teilnehmer reduziert, so dass man ihn nicht mehr hört.

Wenn man die Lautstärke so einstellt, dass man seinen Gesprächspartner gut hört, sind auch die Signaltöne so laut, dass man vor Schreck vom
Motorrad fällt.

Deswegen geht das Produkt zurück.

Wirklich eine Schande, dass so eine simple Funktion (Signaltöne deaktivieren o. unabhängig von der Lautstärke des Gesprächspartners die Signaltöne reduzieren) nicht vorhanden ist.

Ein absolutes Manko, was nicht akzeptabel ist.

This is my first time buying from Sena, but our company's second. We had previously bought four Tufftalk headsets, but two of them went bad. My brother was having a hard time getting them to work all four years we have had them, but I repurchased the Sena Tufftalks because I wanted to save money and keep the brand we were already using. The instructions are terrible, it is extremely difficult to figure out how to use, there are barely any videos online to help and the headsets only work half the time unless you know them well. With that said, I have given Sena a 4 (which is generous) because of their customer service. When I called, I couldn't understand anything the automotive voice was saying, yet I got a real person who sent me to Austin Gibbs email. He was extremely fast in responding, always nice, and ended up helping me through the process. When I was frustrated in the lack of working answers, Austin called me and walked me through the next steps. He sent me videos that helped me understand what I was doing, and offered different solutions to my problems. If the customer service was not as great as it is, I would have returned the headsets immediately. Be cautious and patient when buying the Tufftalk headsets. They are great to have once you figure them out, but fairly confusing to learn. Now that I understand them thoroughly, I am confident that we will have little to no problems in the future with connection. I recommend Sena produces more videos about simple things because I needed a version that dumbed it down and explained it well for me. Thank you Austin, you were great.

If I could give no stars I would. I have 2 Sena Smart Helmets an R1 EVO and R2 EVO. Both at this point are fine. I ordered a U1 E-Bike Helmet it was not sized correctly or not produced correctly and did not fit right. I started a nightmare to return the helmet. Got customer service on the first call but was unable to understand, both with speech and directions from the rep. So called back and got another rep which started daily email request for pictures of the helmet, the shipping box , the box the helmet came in, 2 different emails for the S/N and a written discription. This took about 2 weeks. After an email asking for an update I received an email indicating my return had been approved and was in the que and be patient,????? That was a month ago, still no response and an additional email has gone unanswered.
The product is fine R1 and R2 but their customer service SUCKS. Do not buy from this company because if you have a problem it will not get resolved.

Jeg købte en Sena 60S Duo Pack til 5.000 DKK, så min kæreste og jeg kunne kommunikere sammen under motorcykelture. Produktet bliver markedsført som SENA’s nye “flagskibsmodel”, med avanceret AI-støjfiltrering og Mesh-teknologi, særligt egnet til kommunikation mellem motorcyklister.

Desværre har det vist sig at være fuldstændig ubrugeligt til det formål, det er solgt til.

Når vi kører 60 km/t eller mere, bliver lyden mellem enhederne meget hakkende og uforståelig. Tale forsvinder, og det er umuligt at føre en samtale. Jeg troede i første omgang, at der var tale om en fejl i produktet, og kontaktede sælger som fik det sendt retur. Det tog over en måned at få systemet byttet – men da jeg modtog et nyt sæt og fik det monteret, var problemerne præcis de samme.

Efter nærmere undersøgelse viser det sig, at problemet skyldes SENA’s indbyggede AI-støjfiltrering, som ikke kan skelne tilstrækkeligt mellem stemme og vindstøj. Resultatet er, at systemet i mange tilfælde filtrerer selve talen væk – især ved almindelig motorvejskørsel. Man kan ikke slå dette filtreringssystem fra, og det gælder uanset hjelme, mikrofonplacering eller opsætning.

Det er for mig helt uforståeligt, at et så stort firma som SENA vælger at sende et så ufærdigt og upraktisk produkt på markedet – til en høj pris og med en kernefunktion, der ikke virker under de forhold, det er designet til.

Jeg ønsker en undskyldning og pengene retur, og jeg er overbevist om, at mange andre brugere føler det samme. Det her er mit første intercom-system – og det bliver med sikkerhed også mit sidste fra SENA. Jeg har ikke lidt økonomisk skade, men det er frustrerende at have spildt så mange penge på et produkt, der ikke lever op til sin beskrivelse. Det eneste jeg kan gøre som forbruger, er at fravælge SENA fremover – og opfordre andre til at være varsomme

Jeg er normalt ikke typen som brokker mig og synes selv jeg er let medgørlig, men denne oplevelse kunne jeg ikke bare lade stå til

2 Sena in knapp 5 Jahren, einfach nur Schrott.
It's time for Cardo, here we come.

Bought the R2 Evo for myself and husband at a local bike store. My husband's helmet works just fine. Mine had issues almost from the beginning. During rides it will shutdown on its own. A factory reset, as suggested by customer support, did not help. I did a software update as well. When that did nothing to fix the issue, I was asked to return the helmet at my own cost to get a replacement. I did that and after 10 days received the replacement. The replacement helmet on the first outing shutdown twice, i.e. has the exact same problem. In comparison, my husband's helmet (same model, different color and size) has not shutdown ever. In addition, the helmet must have been paired with another device at the factory for testing because it will announce "pairing complete" every single time. It did that straight out o the box. Another annoying aspect. So, now customer service says that I need to send this helmet back as well at my own expense in order to get a replacement of the replacement. Any other suggestions are denied because "their RMA policy does not allow for that". The company is inflexible and not really listening to my concerns. Who knows how many helmets I need to replace before getting one that's NOT defective? The company takes absolutely no responsibility for their products whatsoever. Obviously, I've gotten lemons all along and "service" is a grand word for sending me instructions on a return that are cumbersome and costly for me.

Habe Sena SC2 gekauft. Jetzt mit neuem Handy findet es kein Signal mehr. Service oder Support zu bekommen ist sinnlos und sehr aufwendig bis unmöglich. Würde niemanden empfehlen je ein Sena zu kaufen. Anleitung und Hilfe unterirdisch schlecht für so ein teueres Teil

App just does not work , hours spent on firm ware updates , resets , app delete, reinstall, absolute shocking equipment, buy another make , save yourself a lot of trouble if you want to intercom between helmets

Vraiment très mauvais, allez chez cardo pour 1000 raisons

possessore Sena PI installato su casco bici . per 2 mesi circa e' andato benissimo poi non utilizzato per 3 mesi causa salute personale, non sono piu riuscito nemmeno ad accenderlo ed e' anche sparita la configurazione su smartphone . Sena , mai piu' .Luigi

Als je de negatieve recensies hier leest word je redelijk depressief. Onze ervaring met de Sena R1 EVO helm is daarentegen uitstekend. 2 Helmen gekocht op 01-'24 bij dealer Bloemendal in Rijssen. Veel gebruikt, goed bereik en goede kwaliteit. Op 6-'25 viel één van de helmen uit. Na contact met de dealer kon ik dezelfde dag nog een nieuwe helm onder volledige garantie gratis ophalen. Dat is top (!) en verdient alle lof.