Sena Arvostelua 182

Ich kann die negativen Kundenservice Bewertungen gar nicht nachvollziehen, klingt für mich alles nach Anwenderfehlern :)

Ich habe vor 4 Jahren mir das Sena 30K zugelegt, welches mittlerweile Unfälle und intensive Benutzung miterlebt hat. Ich hatte nach einiger Zeit mit Störgeräuschen/Verbindungsproblemen zu den Kopfhörer zu kämpfen (wahrscheinlich wegen defekter Kontakte).
Kundenservice das Problem geschildert und gefragt ob diese einen Reparaturservice anbieten. Antwort nach einem Tag, "wir haben ihn eine neue Station geschickt". Top, einfach nur Top. Garantie oder Gewährleistung natürlich längst ausgelaufen, sehr Kulant ein Teil was mich 90€ bei Louis kosten würde, kostenlos zu ersetzten. (1/3 vom damaligen Kaufpreis)

Ho comprato 2 Sena SF2 da circa 2 anni li ho montati su 2 jet da solo senza problemi e mai avuto un problema! Il bello è che sono finiti in lavatrice con un ciclo lungo e a temperatura alta 60* e sono perfettamente lavati ma soprattutto funzionanti!!!!! Eccezionali

Nie wieder mehr gibt es dazu nicht zu sagen.

Device lässt sich nicht updaten, habe mehrere PCs und USB kabel versucht und immer das gleiche problem. Weiter kann ich nur Mesh 2.0 nutzen da ich im Mesh 3.0 keine anderen Personen höre aber die anderen Personen können mich hören. Außerdem kenne ich bereits mehrere Personen, bei welchem teilweise defekte nach fahrten im regen aufgetreten sind. Für den Preis ist besonders die Software unterirdisch!

J'ai 2 produits de chez eux. Un SMH5 de 10 ans et un SRL3 pour Shoei tout neuf.

Aucun service client. Ils sont injoignables par téléphone, que ce soit en français ou en anglais.

Impossible de trouver un logiciel qui fonctionne sous les anciens systèmes d'exploitation pour mettre à jour mon SMH5.

Je réfléchirais à 2 fois avant de racheter le matériel d'une marque qui se moque totalement de ses clients une fois l'achat effectué. C'est inadmissible de nos jours.
________________________________________________________________

I have two of their products: a 10-year-old SMH5 and a brand-new SRL3 for Shoei.

There is no customer service. They are unreachable by phone, whether in French or in English.

It’s impossible to find software that works on older operating systems to update my SMH5.

I will think twice before buying equipment again from a brand that completely ignores its customers once the purchase is made. That’s unacceptable nowadays.

j'aurais préféré mettre ZERO étoile ! j'ai commandé un article directement sur leur site le 26 janvier. Je n'ai plus de nouvelles et il est impossible de les joindre. Sur le site pas d’adresse ni de mail ni de n° de tél … On peut bien laisser un message mais aucun avis comme quoi il a été envoyé et reçu… il faut aller fouiner sur le net pour trouver une adresse mail et 2 numéros de tél… ils ne répondent ni aux mails ni aux tél….. aucune suite n’est donnée à mon achat. Les adresses mail qui fournissent la confirmation de commande sont invalides. Quand on leur écrit via ces adresses on reçoit un DELIVERY STATUS NOTIFICATION - FAILURE car le domaine est inexistant…….. !!! 😡🤬😡🤬

!!!!!!!! ATTENTION - SENA FRANCE EST UN SITE FRAUDULEUX..... !!!! LE SITE LéGITIME pour la vente en Europe est store-eu.sena point com !!!!!!!!!!!

Nulissime !
L'appli ne fonctionne pas, les mises à jour sont impossible tant par l'appli que via PC, SAV nul et inopérant.
A fuir !

Sena customer service is a JOKE! Sena headset warranty IS A JOKE!!! Hassle free returns is a bold face lie!!! Fast shipping is a LIE. For the amount of money they rip everyone off one each unit sold, you would think they would have a good business model. NOPE! I can’t believe this south Korean business is still in business. Of your item breaks due to it crap parts, CUSTOMER SERVICE SUCKS!! Be aware!!!

I used the helmet about 30 times over slightly more than the warranty period which is only 2 years. They said sorry we won't help you. The battery will not take a charge after only 30 charges. They are unwilling to help in any way. Stay far away from this product.

I’m posting this for awareness, not to vent.

I purchased a Sena Phantom helmet that developed a confirmed hardware defect within the first two weeks (non-functional controls). I followed Sena’s warranty process exactly and provided all requested documentation promptly.

Sena approved a warranty replacement over 30 days ago. Since then, the experience has been heavy on process and light on execution. While a replacement order has now been created, the helmet has still not shipped, no tracking has been provided, and requests for a clear shipping timeline and expedited handling have gone unanswered.

For clarity: the authorized dealer has been responsive and professional throughout. The delay is entirely on Sena’s fulfillment and communication after approval.

Buyers should be aware that warranty approval does not currently appear to translate into timely delivery.

LO SCONTO del 10% se ti iscrivi alla newsletter non funziona anche se inserito all'acquisto

There really is no repair for these. Service only had me reload the firmware which I had already done On mine mesh intercom stopped working on my 30 K and they told me there was no repair.It lasted barely 4 years and service was no help at all. All they wanted was to sell me another one. My club uses them, but we do have constant problems. Besides the product being poor it was very disappointing to see that Sena service was so bad and their answer was your unit is junk and that’s too bad.

Non comprate nulla di questa azienda. Assistenza pessima. Ho avuto un problema al mio casco Impulse ( pagato 600€) e non più in garanzia, e, nonostante lo abbia spedito a mie spese a Colonia mi hanno detto che non sono in grado di ripararlo! Vergognoso! Un casco di fascia premium che ha un problema all’interfono e mi hanno risposto se lo buttavano loro o se me lo dovevano rispedire! Una casa seria intanto lo ripara, se non può farlo almeno ti propone un cambio con un casco nuovo ed una differenza a mio carico al limite. Il casco si è rotto per un suo difetto e non per cadute o uso improprio ( tra l’altro lo mandai già in assistenza quando era in garanzia…).
Ho buttato 600€!
Non comprate mai più nulla da un azienda che non è in grado di dare assistenza hai suoi prodotti.

Technologies dépassées d'au moins 15 ans.
Rien ne marche.
Rien n'est fluide.
Aucun support.
A vomir

Absoluter Rotz für diese Preisklasse,
Audioqualität ist frustrierend und Ohrenschmerzend schlecht
davon abgesehen dass ich noch garnnichts mit dem Support zu tun hatte

They are awful, zero customer support. Bought 2 sena earmuffs cradles (sc-a0333) never worked and been going back and forth with sena support for over a month. They literally don’t care about customer service

Jemanden vom Support ans Telefon zu bekommen ist un möglich. Schlechter kann ein Support nicht sein! Der Stern ist noch zu viel.
Ich empfehle bevor ein Produkt gekauft wird den Support auf Erreichbarkeit zu testen.
Sena Geräte mögen gut sein, ich kaufe bei Cardo, da wird einem schnell sofort geholfen ohne wenn und aber.

Acquistato Sena A10 a luglio per accoppiarlo a uno identico precedentemente comprato...non si abbina in nessun modo, facendo ogni tipo di reset e aggiornamenti vari... assistenza in Italia inesistente. Mai più Sena, ne ho uno cinese di 10 anni che si abbina con tutto.

Tracy at Sena in Burswood WA went above and beyond to help us with pairing issues on our three head sets. We arrived at the office and Tracy helped us immediately and with zero fuss. She also updated all three of our motor bike comms systems and ensured we all had our systems working properly. What an absolute treasure to this company. Bless you Tracy and keep up the excellent work that you do. Thank You !

sena 50c . Expensive garbage, do not buy. after the update it stopped recording. After resetting to factory settings it records again but only video.
After trying to update it says that the sd card is faulty. Tried on three cards and it always stops at 6% and says the same error. Probably their other products are garbage like this.