Sena Arvostelua 182

Ne ho acquistati 2 x uso motociclistico. Dopo un problema iniziale di accoppiamento dovuto all aggiornamento firmware, tutto funziona perfettamente.

Sia l’assistenza Sena che il rivenditore Motorstok sn
stati disponibili e abbastanza veloci nel risolvere il problema

I had ordered a outrush R helmet from Sena, i did recieve the ordered helmet, but when I tried it on, was a little too tight. Contacted Sena Technologies and they started a warranty claim. All i wanted to do is exchange the xl helmet for a xxl helmet.
I spoke to several different reps about this claim over the past couple weeks. They have put my RMA request in queue for approval over a week ago.
Customer service sucks big time. I should have already returned the xl helmet, and should have received the xxl helmet by now
If you need a helmet, do purchase from a reputable dealer, not from Sena Technologies

Excellent produit (Sena 10S depuis 10 ans), mais quand il y a une panne, je cite "Sena offre exclusivement des services de réparation ou de remplacement pendant la période de garantie".
A l'heure ou on cherche à économiser la planète, on me dit de jeter et de racheter (inutile de chercher un électronicien qui mettra plusieurs jours à découvrir le fonctionnement, sans documentation). De plus, à 160 euros l'intercom, ...

Unfähige Servicehotline.

Kann mich den Bewertungen hier nur anschließen.

Cardo ich komme :)

3 Wochen telefoniere ich schon mit dem saftladen keine Lösung nix. Das ist das letzte Mal sena nur mist

Der Kundenservice hat keinerlei Ahnung!!! Null Lösungsvorschläge!?? Kaufe ich nie wieder!!!

Acquistato interfono Sena10r doppio visto e piaciuto sia a me che mia moglie perché ultrasottile,appena scaduta la garanzia di due anni,prima uno e poi l'altro si sono sgretolati dei pezzi di plastica che ricoprono i circuiti stampati,esponendoli alle intemperie.premesso che vengono usati da noi cinque mesi l' anno,e abbiamo avuto la massima accortezza a non farli cadere o prendere colpi e non li abbiamo mai mesi nel bauletto. Abbiamo contattato Sena per vedere se ci venivano incontro in qualche modo...la risposta ci è stata data dicendo che sicuramente la colpa è nostra mettendo i caschi nel bauletto o ci sono caduti.da cosa abbiamo capito noi si sono rotti (tutti e due) stranamente nello stesso punto perché l' involucro è troppo sottile!!!!Sena ci ha chiesto dei soldi per sostituire l'involucro.. naturalmente abbiamo rifiutato e con nostro dispiacere non acquisteremo mai più un loro prodotto.

Service client inexistant, impossible il travail apres vous finissent avant vous, se trompe de diagnostique SAV nul j'ai pris le produit 50s je ne recommande pas

Love using my Sena SRL1 however the customer support from Sena themselves is awful. Can't talk to anyone and the UK contact number doesn't work.

I had a faulty set of headphones on a 50C (one of the cables had broken internally). The returns process from the UK is tortious, firstly Sena wanted me to return through the dealer I bought the unit from which was XLmoto. They did not respond so I went back to Sena, after several weeks of dealing with multiple agents, being told the case was closed when it wasn't etc. I finally got an email saying I could return the unit to Sena in Germany if I paid the shipping and duty and they took no responsibility for any loss etc.. I was ready to give up at this stage, chuck the Sena in the bin and buy a Cardo, then out of the blue a set of warranty headphones turned up from Sena which fixed the problem. I quite like the 50C and I am pleased it is working again but the returns process is painful if you are in the UK, which is why I have given them 3 stars, If I was to buy again I would probably go for a Cardo just on the basis they are cheaper and the customer service is easier to engage with in the UK.

Ho comprato casco Stryker ma dovevo restituirla per sbagliata taglia.Ho rispedito il casco lunedì e mercoledì rimborso era già sui mio conto PayPal. Ho comprato taglia giusta e adesso tutto ok. Molto soddisfatto dal interfono incorporato.

Dall'inizio non ha mai funzionato bene, ha presentato molti problemi e l'assitenza è stata una presa in giro.
Non hanno mai capito come risolvere i problemi e si sono mossi con comportamenti inaccettabili e ...
Il peggior dispositivo che ho acquistato.

Achtung.! Nach Ende der Garantiezeit keinerlei Unterstützung durch Sena. Nur Hotlines. Akkus können nicht bei Sena als Ersatzteil gekauft werden. Der technische Support verweist auf Billigakkus aus dem Netz.
Das Thema „Nachhaltigkeit“ wird völlig ignoriert. Das war mein letztes Sena.!

Me and my family bought a couple Sena RT1 units. The product has been revised however you may get old stock like we did and you will be stuck with a unit that is effectively no longer supported unless it’s for warranty. This means that any issues and bugs will not be fixed with the older RT1 that have been fixed in the revised units. Don’t think I’ll be buying a Sena in the future if I want a brand new product, as I don’t want to be in a lottery of new and old products sharing the exact same name.

Habe mir von 2 Tagen ein Sena 50R gekauft.. beim fahren höre ich die Musik immer verschieden laut. (Songtext wird leiser) Melodien bleiben laut.

Kennt jemand das Problem??

I acquired a pair of SENA 30K, two years ago. One device stopped working, as I contacted the manufacuter they refused to claim by warranty as I passed the date by one month. It is not normal not to honor a warranty for a 300$ device. I was unbale to escalade to management and was thrown to a level 2 technician instead, which also refused my claim.

Terrible technical support. Product ok until upgrade required then when problem that’s all over forums is presented to technical support team no help is offered whatsoever. I work in IT so know that the issue is related to their program not cables or pc’s but they are not willing to admit that our help resolve issue

Dove trovare
un centro sena x informazioni……….. e anni che conpro sena ho un promeca con linterfono con altri dispositivi non trovo nessuno che mi dia delle indicazioni

Sena srl2: de slechtste aankoop ooit. Ik heb dit geval nu ongeveer 2 jaar, maar er is gewoon altijd gezeik mee. Heb je het werkend, verander dan niets meer, want zodra je iets verandert, begint alle ellende weer opnieuw. De software om firmware updates mee uit te voeren werkt niet, dus je kunt vergeten om een update uitgevoerd te krijgen. De support van Sena is zeer slecht. Ze hebben een handleiding wat je kunt doen, maar als het nog steeds niet werkt, dan heb je pech. Ik werk in de IT, maar dit is echt de slechtste app ooit. Vergeet Sena als je jezelf een hoop frustratie wilt besparen. Dit bedrijf kent het woord klantvriendelijkheid niet.

Prima product maar als deze stuk gaat buiten de garantie doen ze niets meer. Gewoon weggooien dus. Apparaten zijn best kostbaar en geen enkele vorm van aftersales dus kijk uit als je zoiets koopt.