Have purchased many items from Seaspray that have all been good quality. Recently a bathing costume developed a fault that rendered the item unusable. Contacted Seaspray customer service who i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Näytä lisää
Yritys on vastannut
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Näytä lisää
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Yhteystiedot
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Yhdistynyt kuningaskunta
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
3,9
Hyvä
208 arvostelua
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Amazing swimsuits which are perfect for…
Amazing swimsuits which are perfect for us tall ladies. Quickly delivered too.
28. toukokuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your kind words! We’re thrilled to hear that our swimsuits are perfect for tall ladies like yourself and that you received them quickly. If you need anything else or have any further feedback, feel free to reach out. Enjoy your swimsuits!
If I could give it minus stars I would
If I could give it minus stars I would, so Shocking the customer service is dreadful, I received my two swimsuits and one of them is the wrong product the other doesn't fit and looks a different colour to the back when you put it on!! There are no return instructions or even address to return to emailed customer service over a week ago and no reply!! Never again
2. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seaspray Swimwear
I’m truly sorry to hear about your experience and understand your frustration. It’s clear we’ve fallen short of your expectations, and I sincerely apologize for the inconvenience.
I hope this is sorted out now.
Sent two identical costumes. Returned. Still no refund
I asked for advice on sizing. Got nothing. I ordered same swimsuit in two different sizes. Sent two costumes the same size. Did not fit. Returned immediately. Still have not received refund but advised I’m getting less than half my money back
What do I do?
11. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seaspray Swimwear
I’m really sorry to hear about the trouble you’re experiencing. It sounds like there’s been a mix-up, and I understand how frustrating this must be.
I hope this is sorted now
I am really disappointed in the after sales service
I am really disappointed that you have not replied to any of my messages asking how to return my order.
In my delivery there is no paperwork or labels with the costume so I do not know where to return the costume to. I am would really like an immediate answer to this message so I can post the costume back and then re order a different one as you do not arrange exchanges. The order ID is 7659 dated 2024 May 10 - SKU = SY010692R1 and is a Zambia Mock Wrap Swimsuit.
17. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seaspray Swimwear
I’m truly sorry for the delay and the inconvenience you’ve faced. It’s unacceptable that you haven’t received a response or the necessary return information. I hope this is sorted now
It was all good but all sent back as…
It was all good but all sent back as didn’t suit me personally.
25. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for letting us know. I’m sorry to hear that the items didn’t suit you personally, but I appreciate your feedback. If you need any assistance with returns or finding something that fits your needs better, please don’t hesitate to reach out. We’re here to help!
I was delighted to find this store
I was delighted to find this store on line as its difficult to find top quality swimsuits for the larger lady - but here it is in spades. I now have 3 x one piece suits and they are all excellent. One is for my daughter who is taking 2 well earned holidays the year and I'm fed-up with seeing her in ill-fitting costumes.
24. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with our swimsuits and that they’ve met your expectations. It’s great to know that your daughter will also benefit from a well-fitting suit for her holidays. If you need any more assistance or have further questions, feel free to reach out. Enjoy your swimsuits and have a fantastic time with your family!
A great service
A great service. I ordered totally the wrong size but the swap was down within a week and I have 2 cozzies plus a wrap and can’t wait for my holidays. As a larger lady, I’m these styles give me so much confidence that I really can look nice!
8. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you and see you again soon.
Loved my costume.
Loved my costume, but unfortunately too long for my height so had to return. Good company to deal with.
5. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you
GOOD LONGER LENGTH COSI
Got the costumes I wanted having tried a few other suppliers, there costumes didn't meet my needs, I didn't feel well held and secure. With seaspray I did, no brainer.
2. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Great news! Our longer fit's are very popular with those people who need the extra comfort.
Sendung irrt durch England
Guten Tag, meine Retoure kann trotz richtiger Adresse nicht zugestellt werden
2. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Hi Harald - thank you for your request for help with returning your item. We are pleased to hear that our CS team have helped you solve the issue with your courier company and the item is arriving back with us today when your refund will be processed. :)
Fabulous swim wear. This is my second purchase from…
Fabulous swim wear.
This is my second purchase from Seaspray. Lovely swimsuit and so comfortable to wear. Would highly recommend.
2. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thanks so much for your feedback and we look forward to your custom again in the future.
Good quality
Good quality. The longer style is perfect as I am tall. Very comfortable and worth the expense as a keen swimmer.
2. huhtikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Great news! Our longer fit's are very popular with those people who need the extra comfort.
I still haven’t received my swimsuit…
I still haven’t received my swimsuit after 12 days!
28. maaliskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thanks for contacting our team and apologies for the delays but glad to see this is all resolved.
order efficiently dealt with
6. maaliskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you and see you again soon.
Vastaus yritykseltä Seaspray Swimwear
Thanks for taking the time to let us know how we have done and pleased to hear everything was speedy.
Nice to find a swimsuit with a long…
Nice to find a swimsuit with a long enough body and also good coverage, after ordering/returning 2 other brands which didn’t fulfill those requirements!
5. maaliskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
3rd time luck! You know where to come 1st next time!
We specialise in well designed, and fitting swimsuits which provide good coverage for all body sizes. Our long fits are especially popular.
Vastaus yritykseltä Seaspray Swimwear
We’re very sorry for the delay in receiving your order. At Seaspray, we always strive to provide the best service possible, but unfortunately, sometimes courier delays are beyond our control.
We completely understand how frustrating this must be, and we’re happy to look into this for you. Please let us know if you’d like us to follow up with the courier or provide any further assistance.
Thank you for your patience, and our sincerest apologies for any inconvenience caused.
The sizing was really out and the…
The sizing was really out and the quality of the material wasn't good.. Also I had to return them and you've had my returns for 4 days now and still no refund email.
28. helmikuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for the feedback and sorry for the difficulties this gave you. Good to know all resolved now.
Vastaus yritykseltä Seaspray Swimwear
Thank you!
Wonderful swimsuit.Beautiful
Wonderful swimsuit.Beautiful, Good Support and longer length, perfect for plus sizes.
18. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seaspray Swimwear
Great to hear that everything met your expectations and we hope you enjoy wearing the swimsuit.
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