Have purchased many items from Seaspray that have all been good quality. Recently a bathing costume developed a fault that rendered the item unusable. Contacted Seaspray customer service who i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Näytä lisää
Yritys on vastannut
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Näytä lisää
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Yhteystiedot
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Yhdistynyt kuningaskunta
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
3,9
Hyvä
208 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt arrival of parcels and easy…
Prompt arrival of parcels and easy returns. Swimsuits built for (long bodied) real people - not stick insects!! Thank you.
27. syyskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your wonderful feedback! We’re so glad to hear that your parcels arrived promptly and that you found the returns process easy. It's great to know our swimsuits are a good fit for you – we always aim to create designs that suit real people and different body types.
Thank you again, and we hope to see you shopping with us soon!
A reliable swimsuit!
The sizing is spot on for me so I can order in confidence. The swim suits I’ve bought all last well ( I swim regularly) and are of good quality. No sagging after a few months, these last years in some cases. Always lots of styles and colours and a bargain in the recent sales.
30. syyskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your fantastic feedback! We’re always happy to offer a wide range of styles and colors.
Thank you for your continued support, and we look forward to serving you again soon.
Love this brand
Love this brand. They are true to size too unlike some swimwear
Fast and efficient delivery
30. syyskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your kind words! We're delighted to hear that you love our brand and find our swimwear true to size. Providing fast and efficient delivery is important to us, and we’re happy you had a great experience.
We look forward to welcoming you back again soon!
Really attractive costumes
Really attractive costumes. Great style. Too early to comment on their longevity as not worn or washed yet. Bought on sale so good prices.
30. syyskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your lovely feedback! We’re glad to hear that you love the style of the costumes and found them at great prices during the sale. We hope you’ll be just as pleased with their longevity once you’ve had a chance to wear and wash them.
If you have any further questions or need assistance in the future, we’re always here to help!
Great quality. Great fit
Delighted with the quality and fit of my items (swimsuit and a dress).
Fast and efficient service.
Would recommend
26. syyskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with the quality and fit of your swimsuit and dress. Providing fast and efficient service is always our goal, and we’re glad you had a positive experience.
We truly appreciate your recommendation and look forward to serving you again in the future!
Ordered
Ordered. Love the quality, sizing, shape and structure. Service really quick!
24. syyskuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your wonderful review! We're thrilled to hear that you love the quality, sizing, shape, and structure of your order. We're also glad you were happy with the quick service. We appreciate your support and look forward to serving you again!
Disappointed with Seaspray
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next time I wore the suit at the seaside I noticed that the top layer of fabric had lost its shape. I wrote to Seaspray asking if they had any other incidents of failure but have received no reply. For an expensive item I would expect better customer service.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seaspray Swimwear
We sincerely apologize for the experience you've had and for the lack of response to your initial inquiry. This is not the level of service we strive for, and we understand your frustration, especially given the high expectations for our products.
Please know that we take quality issues very seriously, and we'd like to resolve this for you as quickly as possible. Could you kindly reach out to our customer service team again, and we'll ensure that your concerns are addressed promptly?
Thank you for bringing this to our attention, and we truly appreciate your patience.
Ordered 3 x one piece swimming…
I ordered 3 x one piece swimming costumes, I kept 2, along with my free cover up.
Very happy. Thank you Seaspray.
30. elokuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your feedback! We're delighted to hear that you're happy with your swimsuits and the free cover-up. It’s always a pleasure to know our customers are satisfied with their purchases. Thank you for choosing Seaspray, and we hope to serve you again soon!
Vastaus yritykseltä Seaspray Swimwear
We sincerely apologize for the delay in responding and for any inconvenience caused by the incomplete order. Please know that we are looking into this as a priority and will get back to you with a resolution as soon as possible. Thank you for your patience, and we’ll ensure this is resolved promptly.
Great company
I ordered incorrect size and they managed to intercept the warehouse lovely people to deal with .
30. elokuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your kind review! We're so glad we could catch the order in time and help with the correct size. It's always a pleasure to assist, and we appreciate your support. Looking forward to helping you again in the future!
Very satisfied customer
Quick response to order, reasonable prices, good sizing, looks like good quality but haven't been in the pool yet so hope it lasts!
30. heinäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your kind words! We're thrilled to hear you're satisfied with your purchase and our service. We strive to offer quality products at great prices, and we're glad to know you're happy with the sizing and quality so far. We hope your new swimsuit performs perfectly in the pool—enjoy! If you ever need anything else, we're here to help.
Beautiful swimsuit and dress
Beautiful swimsuit and dress. The material of the swimsuit is so silky. Feels great on. Just needed to return the beach cover up and order a replacement as it was too generous. Very speedily done. I will buy again.
29. heinäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your lovely feedback! We're thrilled to hear that you love the swimsuit and dress, and that the material feels great on you. We're glad the return process for the beach cover-up was quick and easy. We look forward to serving you again soon!
Seaspray swimming costumes
Great quality swimwear and perfect fit - I have two swimming costumes from Seaspray
29. heinäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your kind words! We're thrilled to hear that you love the quality and fit of our swimwear. It’s wonderful to know you’re enjoying your Seaspray swimsuits. We look forward to providing you with more fabulous pieces in the future!
Returned items from order - Not refunded for all
Edit - refund now received after me contacting the group headquarters and complaining.
Returned items from order. One of the swimsuits hasn’t been refunded. It was absolutely returned.
Update, the company has now been ignoring my emails for a week. I’ve logged a dispute with Klarna. I just hope they can help resolve.
I also have a faulty item - worn for an hour and the bone came out of the side. I’ll be returning this. Now worried I won’t get a refund
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seaspray Swimwear
Thank you for sharing your experience, and I'm truly sorry for the frustration you've gone through. I'm glad to hear that your refund has now been processed, but I completely understand your concerns and regret the delay in our communication. Please know that we take your feedback seriously, and I’ll personally ensure that your faulty item return is handled promptly and that you receive the appropriate refund.
If there's anything else you need or if you have any further concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we’re committed to making this right.
Good quality products and very helpful…
Good quality products and very helpful customer service
27. kesäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you so much for your kind feedback! We're delighted to hear that you're happy with the quality of our products and that our customer service team was able to assist you. Your satisfaction is our top priority, and we look forward to serving you again!
Excellent service love my swimsuits
Excellent service love my swimsuits .
I had to do a return and that was fantastic service also
24. kesäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your wonderful feedback! We're so glad to hear that you love your swimsuits and that you had a great experience with our service, including the return process. It’s always our goal to make your shopping experience as smooth and enjoyable as possible. We appreciate your support and look forward to serving you again!
Lovely swimsuit
Lovely swimsuit, love the material, true to size & lovely fit. Only criticism is the lining shows just above the bust line but a stitch will sort that out. Would like them to do Tankinis as well.
26. kesäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your lovely feedback! We're thrilled to hear that you love the swimsuit, especially the material and fit. We appreciate your note about the lining—thank you for bringing it to our attention. I’ll pass along your suggestion for Tankinis to our team. We’re always looking for ways to improve and expand our collection!
Bikini is exactly as described
Bikini is exactly as described; great fit and arrived in good time.
24. kesäkuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your feedback! We're delighted that the bikini is just as you expected and that it fits perfectly. It’s great to hear that it arrived promptly, too. We hope you enjoy wearing it and look forward to serving you again!
Vastaus yritykseltä Seaspray Swimwear
Thank you for your feedback! We're thrilled to hear that you enjoyed our fast service and love the swimsuit. We hope it brings you many great moments by the water!
Have bought from seaspray before yes I have
Have bought from seaspray before. This swimsuit came up in the sale at just the right time and was what I was looking for. It was a great price, but not the only reason I made a purchase. Easy to use website and fast delivery. The swimsuit was perfect, can’t wait to try it out in France.
28. toukokuuta 2024
Vastaus yritykseltä Seaspray Swimwear
Thank you for your wonderful feedback! We're delighted to hear that you found the perfect swimsuit at a great price and that our website and delivery service met your expectations. We hope the swimsuit enhances your time in France and brings you lots of joy. If you need anything else, just let us know!
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