Seaspray Swimwear Arvostelua 

Have purchased many items from Seaspray that have all been good quality.

Recently a bathing costume developed a fault that rendered the item unusable. Contacted Seaspray customer service who initially stated that as the item was over the 6 month period for faulty items, Seaspray could only offer a 20% discount on a new costume. This wasn’t acceptable to me as the item was over £97 and was now not fit for purpose, it was only just over 6 months old and had only been worn on holiday in January and June a couple of times.

Following a few email exchanges, and the agreed outcome was that Seaspray would send me a new replacement costume with which I am now very satisfied. The item was delivered today.

Thank you Chhavi Saxena for your assistance in resolving this issue.

My wife ordered swimwear from this company. Quality of the received product was awful as mentioned by others on here. We returned the item for refund. The cost of swimwear was refunded. However the original delivery charge of £5.99 was not refunded.

Pointed out to the company that regardless of what their policy states UK Consumer regulations requires the retailer to refund the cost of the retailers standard delivery charge in this case £5.99. However Seaspray are refusing to refund the amount despite this refusal being illegal

I have started a Credit Card charge back and reported the company to Citizens Advice.

Be aware this company does not abide by UK Consumer regulations

UPDATE

after submitting a charge back and contacting Consumer Advice Seaspray finally agreed to refund the delivery charge

Failed to refund despite three requests and promises and now way over 14 day period for dealing with this.
Shame as good product and only sizing was issue

Products look fantastic and I cannot rate their customer service higher. I did have a minor manufacturing issue with my purchase, however after I emailed, the customer service team responded immediately and went above and beyond to resolve this for me. The process was painless and left me feeling extremely valued as a customer. Thank you Seaspray!

I ordered and paid for express delivery but the items haven’t arrived. I have emailed the company but no response. I have telephoned twice and got the same lady twice who wasn’t able to help or tell me anything other than she would get someone to call. That hasn’t happened either. The money was taken immediately from my account.
Very disappointed.
Update. 2days later.
The company have now emailed me to say my order has been cancelled and they have refunded my money ( not received yet).
No explanation and a very brief “sorry”.

Absolutely dreadful customer service- appalling communication and no resolution regarding defective swimsuits whose lining was too large for the suit and spilled out at bust and derriere. My second honeymoon was spoilt with not being able to wear my swimsuits. This is a known issue for Seaspray and Haddows group yet I was not given a refund as it was over the 30 day return window. The problem is not noticeable until you wear the suit and move around in it or get it wet. The 30 day return window is not valid if a product is defective yet Seaspray would not budge re my initially promised refund. If the lining was not defective the swimsuits would have been lovely but unfortunately they are unwearable plus I am out of pocket. Beware please.

The swimsuit is not suitable and I have been trying to return it and I am still waiting for a returns label

Fantastic quality of swimwear

Easy to order once I’d sorted out the measurements. Communication re deliveries was good. Very pleased with the swimsuit I ordered and thrilled that it fit having tried several on in various stores.

Beautiful quality

Great swimsuit, perfect for my upcoming holidays

I love everything about this swimwear, especially the matching cover-ups beautiful colours and materials so comfortable and look really nice. I have practically everyone

Happy with purchase in the sale

I HAVE EMAILED DIRECT TO COMPANY VIA THEIR WEBSITE & AM NOT GETTING RESPONSE. I AM UNABLE TO GET A RETURNS LABEL OR EVEN A QR CODE TO ENABLE ME TO PRINT A RETUNS LABEL MYSELF. I FOLLOWED
THE RETURNS INSTRUCTIONS CORRECTLY ON THE WEBSITE ….. I AM STILL STUCK WITH A PARCEL THAT I NEED TO RETURN. BAD ORGANISATION RE HELPING CUSTOMERS WITH RETURN QUERIES.

A lovely swimsuit - great quality and fit. Very prompt delivery. Many thanks.

The swimsuits are really well made and the quality is far better than swimwear that I have purchased from elsewhere. I am totally impressed with the exchange process as well, I didn’t have to wait for a returned item to be received before the new item was shipped.

Sent the wrong pareo. I am awaiting further advice from Customer Services on what to do next. At these prices you expect excellent customer service and I am gutted that now my outfit may be incomplete for a beach club event in a few days.

Delivery is quick but the swimsuits are expensive for their quality.

Good quality and fit.

Well made right fit