Hi. Ordered a rush unit from Glass Delivered who are basically Sealed Units Online. Have been waiting now for two weeks. Tried calling and leaving messages but both company phones just go to answer ph... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Easy to order, every option you can think of for custom sized windows. Needed two that had blown , ordered great price , about the same as stock windows to be honest. They came via specialist courier... Näytä lisää
Yritys on vastannut
Just got back from holiday, and had asked the delivery driver to leave glass behind back gate leaving instructions to rest on two wooden supports and a sheet to protect the glass. A BIG thankyou he... Näytä lisää
Yritys on vastannut
Very efficient service. Measurements were spot on. The unit arrived as requested and the price was significantly lower than we had been quoted locally. We are very happy and will definitely use Seale... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Sealed Unit Ordering Made Easy! Providing Double Glazed Sealed Units to the trade and public. Great prices and excellent service.
Yhteystiedot
Sealed Units Online Limited, Connexions, 159 Princes St, IP1 1QJ, Ipswich, Yhdistynyt kuningaskunta
- 01234 339800
- sales@sealedunitsonline.co.uk
- sealedunitsonline.co.uk
4,6
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 85 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have pros and cons with this company.
I have pros and cons with this company.
Pros - the unit it self was good. High quality and it fitted like a glove.
Cons - customer service. There doesn’t seem to be any real communication going on between production and customer service. I don’t believe these girls actually know when units will be delivered. Giving the option of a 3-5 day delivery is disillusioning to people as they can’t fulfil this option. At a price of £150 it just isn’t worth it. Good customer service is essential to a good business. If this company got that right, they would save themselves a lot of trouble. Would I use them again? Yes, because the product is good. I would though be totally prepared for not knowing when the unit will arrive.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Sian,
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear you were happy with the quality of the unit and that it fitted perfectly.
We’re genuinely sorry that your experience with the delivery communication and customer service fell short of the standard we aim for. We understand how frustrating it is when you’re given a delivery option and then don’t receive the level of information you expect regarding when your order will arrive. We also appreciate your comments about the communication between our production and customer service teams, and we’ll certainly take this feedback on board.
We’re particularly grateful that, despite the issues you experienced, you would still consider using us again because of the quality of the product. We’re constantly looking at ways to improve our communication and delivery service, and feedback like yours helps us identify where we need to do better.
Thank you again for your honest review and for giving us the opportunity to improve. 😊
Best Wishes
Sealed Units Online
Excellent service
Ordered a replacement for a blown double glazed unit. Easy to use web site, delivered on time and fits perfectly. Excellent service, would use again.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Graham,
Thank you for your great review!
We're really pleased to hear everything went smoothly, from ordering through to delivery, and that the unit fitted perfectly.
Thanks for choosing us and we look forward to helping you again in the future!
Best wishes,
Sealed Units Online
Great service
The simplicity of ordering, the clear delivery notification and the price. If you’ve got the capability to measure and fit your own replacement double glazed window panels, this service is for you.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Stephen,
Thanks for taking the time to leave us a review.
We're really glad to hear you found the ordering process easy and that everything arrived as expected. It's great to know you were happy with the price too.
We appreciate your recommendation and look forward to helping you again in the future.
Best wishes,
Sealed Units Online
Excellent options to build a suitable…
Excellent options to build a suitable specification for a difficult replacement. Could not find the equivalent elsewhere. Delivery ahead of schedule
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi !
Thank you for your review!
We're delighted to hear you were able to find the right specification for your replacement, especially when it wasn't available elsewhere. It's also great to know your order arrived ahead of schedule.
We really appreciate your feedback and hope to help you again in the future.
Best wishes,
Sealed Units Online
Glass panes arrived exactly as planned
Glass panes arrived exactly as planned. Quality was good, price was fair. Only down size was the wait for delivery. It was exactly as stated, but was a couple of weeks between order and delivery.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Neil,
Thank you for your 4-star review! ⭐ We’re pleased to hear your glass arrived exactly as planned, and that you were happy with the quality and price.
We completely understand that the couple of weeks between ordering and delivery can feel like a long wait, even when the delivery timeframe is as stated. We really appreciate your patience and your feedback, and we hope you’ll consider using us again in the future! 😊
Best Wishes
Sealed Units Online
I've used this company a number of…
I've used this company a number of times to replace defective double glazed panels and have always found the quality, price and service to be excellent. I have no issues in recommending them for replacement double glazed units.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Mr. Turner,
Thanks for your review!
We’re really pleased to hear your glass arrived as planned and that you were happy with the quality and price. We appreciate your patience while waiting for delivery, and we’re glad everything arrived as expected.
Thanks again for choosing us!
Best wishes,
Sealed Units Online
Excellent service and would definitely…
Excellent service and would definitely recommend. If you need replacement sealed units buy them here.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Joe,
Thanks for the great review!
We’re really happy to hear you had an excellent experience and would recommend us. It’s great to know you found our service helpful when replacing your sealed units.
Thanks again for choosing us!
Best wishes,
Sealed Units Online
Sealed transom units
Able to provide the required unit. Unfortunately it was at the top end of the tolerance +3mm so I need to router the frame.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Nigel,
Thanks for taking the time to leave a review.
We're pleased we were able to provide the sealed transom unit you needed. We appreciate your feedback and are glad we could help with your replacement project.
Thanks again for choosing us, and we hope to assist you again in the future.
Best wishes,
Sealed Units Online
One star. Would not recommend. Six weeks of missed dates, false "delivered" claims, and no accountability.
I ordered a sealed unit for a window on 22 May. What should have been a straightforward order turned into six weeks of chasing and missed delivery dates.
The original delivery date (8 June) needed changing due to a prior holiday commitment. I called three times, leaving my number each time, asking for a callback. Nobody ever called back. The only way I got a response was by email – and to be fair, the person who replied by email was helpful and polite throughout. It shouldn't take giving up on the phone entirely to get a reply.
The rescheduled date of 17 June came and went with nothing delivered and no explanation. A few days later, while I was away with my phone off, I received a delayed SMS saying the driver was "at my door." Nothing was left. The following day I received a text stating "delivery completed, thank you for your business" – which was simply false. I had to chase them again to get this corrected.
Rescheduled twice more, then missed the third window entirely. A new date of 1 July was set, then pushed to 3 July between 2 and 4pm. I stayed in all day. Nothing arrived. After 4pm I emailed for an update – no response. Before 6pm, with no delivery and no word from them, I had to cancel my evening plans. I then tried their live chat around 7pm, despite it being advertised as staffed until after 9pm, and was told no one was available. I left a message. No response that evening or that night.
At 9:25am the following day, the driver called saying he'd arrive in 10 minutes, with no prior warning after everything that had happened. When I asked why the delivery had been missed the day before, his explanation was that he'd had an eye test. He also mentioned, unprompted, that he'd hurt his back the day before, informing me of this while carrying the unit up himself. When I tried to inspect the unit for damage, he left abruptly saying he'd left his van open, and stayed there rather than returning to let me finish checking it with him present.
The unit itself was fine – undamaged, no visible faults. But that's beside the point. The product was never the issue. The issue is a company that misses its own delivery commitments repeatedly, texts customers with false "delivered" confirmations, is unreachable by phone, ignores emails and live chat inside of its own stated availability, and leaves the customer to chase every single update.
If you're considering ordering from Sealed Units Online, be prepared to:
* Chase them constantly for basic information
* Have delivery dates missed more than once
* Possibly be told something was delivered when it wasn't
* Get little to no communication when things go wrong
The product may turn out fine in the end, but the process to get there was stressful, disruptive to my personal life, and completely avoidable with basic professionalism and communication. I can't recommend this company based on this experience.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Bespoke Sealed Units
I have used SealedUnitsOnline a number of times now and am very happy with the quality of the products. Ordering is easy and allows many choices to suit any requirement with free delivery should you not mind waiting a little bit longer. Orders are fulfilled within the estimated date given, however, if there is a downside, it's that the double glazed units ordered are left outside your property without any notification that they have arrived! It doesn't seem right that you open your door to go out only to find that your windows are there propped up against the wall!.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Kevin,
Thank you for your continued custom and for taking the time to leave such a fantastic 5-star review.
We're delighted to hear that you've been pleased with the quality of our sealed units and that you find our online ordering process easy to use, with plenty of options to suit your requirements.
We also appreciate your feedback regarding the delivery notification. Our glass is transported on specially designed vehicles and, where possible, our drivers will leave the units in a safe location. However, we understand that discovering your delivery without prior notification can be unexpected. We've shared your comments with our transport team as customer feedback like yours helps us to continually improve our service.
Thank you again for your valued support, and we look forward to supplying you again in the future.
Best Wishes
Sealed Units Online
Great product and service
Really easy online ordering system and product arrived on the estimated delivery date. Product arrived in perfect condition and appears top quality. Measurements were spot on, not even 1mm variance.
I wasn't at home when it arrived, but it was unpackaged and left carefully placed.
I actually wasn't sure exactly when it would arrive as the estimated delivery date was specified in the initial order confirmation and it did arrive on that date, although I assumed I might receive an update with confirmed delivery date which wasn't the case. So overall great service and will use again. The only improvement would have been getting confirmation of delivery date.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hello,
Thank you for taking the time to leave such a detailed 5-star review.
We’re delighted to hear that you found our online ordering system easy to use and that your unit arrived on the estimated delivery date, in perfect condition and with measurements that were exactly as specified. We take great care in manufacturing our products to the sizes provided, so it’s fantastic to hear the accuracy met your expectations.
We also appreciate your feedback regarding delivery updates. Your comments are really helpful, and we understand that having a confirmed delivery date closer to dispatch would provide extra reassurance and convenience.
Thank you again for your kind words and for choosing us. We look forward to helping you again with any future orders.
Best Wishes
Sealed Units Online
Easy to use website
The website was very easy to use and listed numerous options for glass thickness and finishes. The double glazed units are very competitively priced providing you can wait the 3 weeks or so for standard delivery. The delivery driver was brilliant, unloading the units in the middle of a heat wave and bringing them to the door.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Melvyn,
Thank you for leaving us such a great 5-star review.
We’re pleased to hear that you found our website easy to use and appreciated the wide range of glass thickness and finish options available. We aim to offer a good balance of choice, quality and competitive pricing, so it’s fantastic to hear that you found our products to be good value.
We’ll also be sure to pass your kind comments on to our delivery driver. Delivering during a heat wave is certainly challenging, and we’re grateful for the care and effort they put into ensuring your units were delivered safely and placed conveniently.
We really appreciate your business and hope to assist you again in the future.
Best Wishes
Sealed Units Online
Simple ordering online with information…
Simple ordering online with information needed during the process, if unsure.
A good quality sealed unit arrived as ordered.
Good communication service to keep you updated
And all at a great price.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hello,
Thank you for taking the time to leave us such a positive 5-star review.
We’re delighted to hear that you found our ordering process simple and informative, with the guidance provided helping you select the right sealed unit for your requirements. It’s great to know that your order arrived as expected and that you were pleased with the quality of the product, communication and overall value.
We always aim to make the process as straightforward as possible, from ordering through to delivery, so your feedback is very much appreciated.
We look forward to assisting you with any future orders.
Best Wishes
Sealed Units Online
No complaints from me.
Used this company several times and havent had any issues.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Jonathan,
Thank you for your 5-star review and for your continued support.
We're delighted to hear that you've used Sealed Units Online several times and have always had a positive experience. Knowing that our customers return to us time and time again is one of the biggest compliments we can receive.
We really appreciate your loyalty and look forward to supplying you with many more quality sealed units in the future.
Best Wishes
Sealed Units Online
sealed units online
I ordered the sealed glass units from sealed units online and the website was very easy to use.
the glass arrived on time as advertised in a1 condition.
the units where very competitivly priced and the communication with them was excellent.
I highly recommend this company.
👍👍
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Edd,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you found our website easy to use and that your sealed glass units arrived on time and in perfect condition. It's also great to know that you found our prices competitive and were pleased with the communication you received throughout your order.
Your recommendation means a great deal to us, we look forward to supplying you again in the future.
Best Wishes
Sealed Units Online
The glass came in good time and was mm…
The glass came in good time and was mm perfect to our specifications
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Martin,
Thank you for your 5-star review!
We're delighted to hear that your sealed glass units arrived in good time and were manufactured exactly to your specifications. Precision is incredibly important to us, so it's fantastic to know the units were millimetre perfect and met your expectations.
We really appreciate your feedback and thank you for choosing us. We look forward to supplying you again in the future.
Best Wishes
Sealed Units Online
Excellent replacement units
It was very easy to order like for like replacements for a couple of failed units. Very happy with the price, quality and delivery timescale.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Stephen,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found it easy to order like-for-like replacement units through our website. We strive to make the ordering process as simple as possible, especially for replacement glass.
It's great to know you were happy with the price, the quality of your sealed units and the delivery timescale. Customer satisfaction is always our priority, so your feedback is greatly appreciated.
Thank you for choosing us. We look forward to helping you again with any future glazing projects.
Best Wishes
Sealed Units Online
Units arrived within the scheduled time…
Units arrived within the scheduled time slot and are of good quality
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Hugo,
Thank you for your 5-star review!
We're pleased to hear that your sealed units arrived within the scheduled delivery time slot and that you were happy with the quality of the product. We work hard to ensure our customers receive high-quality units on time, so it's great to know we met your expectations.
We really appreciate your feedback and look forward to assisting you again in the future.
Best Wishes
Sealed Units Online
Good quality unit made to size.
Good quality unit made to size.
Delivered carefully in good time and condition
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Neil,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with the quality of your sealed unit and that it was made to the exact size required. It's great to know that your order was delivered carefully, on time, and arrived in excellent condition.
We really appreciate your feedback and look forward to helping you again in the future.
Best Wishes
Sealed Units Online
Ordered a new double glazed unit with…
Ordered a new double glazed unit with sealedunitsonline and was make and delivered correctly and on the day
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SealedUnitsOnline
Hi Paul,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that your new double glazed unit was manufactured correctly and delivered on the promised day. Providing high-quality products and a reliable service is what we strive for, so it's great to know we met your expectations.
Thank you for choosing us. We really appreciate your support and look forward to helping you again in the future.
Best Wishes
Sealed Units Online
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