Scratch & Patch Arvostelua 1 932

Vastaus yritykseltä Scratch & Patch

25. helmik. 2026

Hi Kay,

Thank you so much for your continued trust in us over the past three years — it really does mean a lot.

We’re so pleased to hear that our multi-pet cover has worked well for you and your two bulldogs, and that you’ve found it good value for money. It’s also great to know that when you’ve needed to claim, everything has been handled promptly and refunded appropriately — that’s exactly the experience we aim to deliver.

We’re delighted to have you and your furry family with us for the foreseeable future, and we’ll continue to be here whenever you need us. If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Vastaus yritykseltä Scratch & Patch

25. helmik. 2026

Hi Margaret,

Thank you so much for taking the time to leave us a 5-star review.

We’re really pleased to hear that your first phone enquiry felt supportive and that our team were able to clearly explain your maximum claim amount during what must have been a worrying time for you. When a furry family member isn’t well, the last thing you need is added stress — so it’s lovely to know we were able to help provide some clarity and reassurance.

We truly hope your beloved companion is doing well, and if you need anything at all, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
— we’re always here to help.

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Vastaus yritykseltä Scratch & Patch

23. helmik. 2026

Hi Smoff48,

Welcome to the family!

Thank you for taking the time to leave us a positive review. We’re so pleased to hear you found our website easy to use and that everything was clear and straightforward from start to finish. We work hard to make sure our instructions and information are simple to follow, so it’s great to know that showed.

We’re delighted you’ve chosen us to protect your pet.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Vastaus yritykseltä Scratch & Patch

23. helmik. 2026

Hi Paddyboy,

Welcome to the family!

Thank you for taking the time to leave us a 5* review. We’re really pleased you found us and that arranging cover for your dog was straightforward and hassle-free. It’s even better to hear we could offer you a more competitive price than your previous insurer.

We’re delighted you’ve chosen to place your trust in Scratch & Patch to look after your furry family member.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Vastaus yritykseltä Scratch & Patch

23. helmik. 2026

Hi Dee,

Thank you for taking the time to leave us a review.

It’s great to hear that you found everything quick, simple and easy to set up. We work hard to keep our processes user-friendly, so it’s lovely to know making the right decision for your pet felt straightforward.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Vastaus yritykseltä Scratch & Patch

20. helmik. 2026

Hi there,

Thank you so much for taking the time to leave such a heartfelt review, especially during what must be an incredibly difficult time for you and your family. We are truly sorry to hear about the loss of your lovely Lottie — our hearts go out to you all.

Whilst we’re saddened that your time with us was far shorter than it should have been, it means a great deal to know that our team were able to support you with care and understanding when you needed it most. We’re pleased we could handle the claim with minimal queries and a swift settlement, helping to ease some of the stress during such a heartbreaking period.

If you need anything further from us at all, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Vastaus yritykseltä Scratch & Patch

19. helmik. 2026

Hi Sandi,

Welcome to the family, its great to have you onboard with us
💙🧡

Thank you for taking the time to leave us such a great review. It’s lovely to hear that our team were helpful and polite while guiding you through setting up a new policy. We always aim to provide that extra level of care and clarity so our customers can feel confident they’re choosing the right cover for their pet’s needs.

We hope you were able to get all the information you needed, but if anything else comes to mind, you can take a look at our FAQs on our easy-to-use website, or of course get in touch with us directly via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

19. helmik. 2026

Hi Michael,

Welcome to the family! 💙🧡

Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote process smooth, easy to use, and affordable. That’s exactly how getting cover for your pet should feel — simple and stress-free from the very start.

Providing affordable yet reliable pet insurance is something we genuinely take pride in. By leaving a review like this, you’re also helping other pet parents feel confident about taking that leap and joining our ever-growing pet family.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

19. helmik. 2026

Hi Sarah,

Welcome to the family! Its great to have you with us. 💙🧡

Thank you for your review — we’re so pleased you found setting up your policy easy and good value for your pets’ needs. It’s great to hear the three-tiered options helped you choose the level of cover that suited you best.

You’re absolutely right — the proof is in the pudding when it comes to insurance. You don’t truly know how a product performs until you need it. That’s why we’re committed to delivering the 5★ service every pet parent deserves when they need us most. Our dedicated customer service and claims teams are always on hand to provide that peace of mind and support you every step of the way.

If you have any questions, you can take a look at our FAQs on the website, or of course get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

19. helmik. 2026

Hi Tdsoldgit

Thank you for taking the time to leave us a review — we really appreciate it. Your feedback helps other pet owners feel confident in choosing us, so it genuinely makes a difference.

We’re glad you found the cover good value and straightforward to set up. And as for the “boring stuff”… you’re absolutely right 😄 policy documents aren’t the most exciting read! That said, they’re there to clearly explain what’s covered and how your policy works, so if you ever do need to claim, you know exactly where you stand. You’ll also find plenty of useful guidance in our FAQs on the website.

If you ever need anything clarified or want to speak to someone, you can contact us via https://scratchandpatch.co.uk/contact/

Thanks again for choosing Scratch & Patch — it’s great to have you on board.

Kind Regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

19. helmik. 2026

Hi there,

Thank you for taking the time to leave us a review — we really appreciate it, its great to have you onboard with us.

We’re so pleased to hear you found the process quick and easy, and that our pricing stood out for you too. That’s exactly the experience we aim to deliver for every pet parent.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
The Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

18. helmik. 2026

Hi Kristy,

Thank you for taking the time to leave us a review — we really do appreciate it.

It’s great to hear that our team are continuing to provide the high level of service we pride ourselves on. Friendly and helpful support can make all the difference, and I’ll be sure to pass your lovely feedback on to the team leader so it can be shared with the call handler involved. 💙

If you ever need anything more, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

18. helmik. 2026

Hi Avou

Thank you so much for taking the time to leave us such a lovely review — it really does mean a lot. Hearing about your experience helps other pet parents feel confident that they can trust us to look after their furry family members too 💙

It’s fantastic to know you’ve been able to secure even more cover while saving money — that’s exactly how it should feel. We only want the very best when it comes to protecting our family members, especially when the unforeseen can catch us off guard. Having that extra peace of mind without paying over the odds for quality cover is a real win.

We’re so pleased you’ve joined us and it’s great to have you onboard!

If you ever need us at any point, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

17. helmik. 2026

Hi Tamsin,

We’re so sorry to hear your spaniel injured herself — especially so soon after joining us. That must have been incredibly stressful.

It’s lovely to hear that we were able to step in quickly, settle her treatment efficiently and make things that little bit easier for you during such a worrying time. Being there when it matters most is exactly why we do what we do.

Thank you as well for the recommendation — it genuinely means a lot. We hope your girl is well on the mend 💙

If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

17. helmik. 2026

Hi KGB Production

Thanks for sharing your experience with us. Feedback like yours really does help other pet owners feel confident about making the switch, knowing they’ll be looked after when it matters most.

We’re so pleased the claims process felt simple and was settled quickly, and that our team liaising directly with your vet made things easier for you.

Voluntary excess is something customers choose at the start of their policy to help tailor premiums, so we’re really pleased that, even so, the overall process still felt smooth and straightforward.

If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

16. helmik. 2026

Hi Ben,

Thanks for sharing your experience. It’s brilliant to hear that you found the online claims process seamless and that communication was clear from start to finish.

We know making a claim can sometimes feel complicated and overwhelming, so it’s great to hear we were able to take some of that stress and worry away for you. That’s exactly what we’re here for.

If you ever need us again, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

16. helmik. 2026

Hi HA,

Thank you for taking the time to leave us a review — we really appreciate it. It’s great to hear you found us easy to engage with and that our team were helpful when you called.

We’re always looking at ways to improve, so if there’s ever anything you feel we could do differently to make your experience a full 5-star one, we’d genuinely love to hear from you. You can always drop us a message via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

16. helmik. 2026

Hi Annette,

Thank you so much for taking the time to leave such a lovely review. It’s never a great time when we know our furry friends are feeling under the weather, especially when you don’t have clear answers straight away.

We’re really pleased we could make the claims process straightforward for you and settle everything quickly following the sedation, CT scan and blood tests. At such a worrying time, the last thing you need is added stress.

We hope your girl is on her way to a speedy recovery — they really can give us quite the scare! 💙

If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

16. helmik. 2026

Hi Sonny,

Welcome to the family!

Thank you so much for taking the time to leave us a review — we really do appreciate it. It’s great to have you onboard with us, and we’re so pleased you were able to utilise our prices through MoneySupermarket to get the best deal for your family member. Making it easy and straightforward is exactly how it should feel.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

13. helmik. 2026

Hi Jane,

Thank you for taking the time to leave us a review — we really appreciate it.

It’s fantastic to hear you’re pleased with the price and the level of cover you’re getting for your three dogs — that’s exactly what we aim for, great value without compromising on what matters most. Brilliant to have you all with us!

If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾