Scratch & Patch Arvostelua 1 932

Vastaus yritykseltä Scratch & Patch

13. helmik. 2026

Hi there,

Thank you for taking the time to leave us a review — we really appreciate it.

We’re so pleased to hear you found our website easy to navigate and the information clear. We know how important it is to make things simple and straightforward, especially when choosing cover, so it’s great to know that came across.

If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

13. helmik. 2026

Hi Susan,

Thank you for taking the time to leave us such a positive review about your experience with our customer service team.

It’s great to hear they were helpful and informative when dealing with your enquiries. I’ll be sure to pass your lovely comments on to them, as they really do appreciate hearing when they’ve helped make someone’s day that little bit less stressful, especially when it comes to making the right decision.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

12. helmik. 2026

Hi Ian,

Thanks for leaving us a review.

Really pleased to hear you found the terms and details simple and easy to understand — that’s important when you’re setting up cover and just want things to be clear from the start.

If you ever have any questions about your policy, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

12. helmik. 2026

Hi Ann,

Thanks for taking the time to leave us a review.

I’m really pleased to hear your claim was dealt with quickly and that everything went smoothly. That’s always reassuring to hear, especially when you just want things sorted without any back and forth.

And thank you for saying you’d recommend us — that genuinely makes a difference.

If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

12. helmik. 2026

Hi Kathleen,

Thank you for taking the time to leave such a thoughtful review, especially at what we know must be a very difficult time. We’re so very sorry for the loss of your boy. Losing a beloved pet is never easy, and our hearts really do go out to you.

We’re pleased we were able to handle your claims quickly and, in some small way, take a little of the stress away during those difficult months. We’re all pet lovers here ourselves, so we truly understand how heartbreaking it is to say goodbye — if our message brought even a small bit of comfort, then we’re really glad.

It really does mean a lot to know you’d recommend us to look after other pets based on your own experience with us.

If you ever need to speak to us about anything at all, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

12. helmik. 2026

Hi Melinda,

Thanks for taking the time to leave a great review.

We’re really pleased to hear there were no quibbles with payment and that you felt kept informed throughout — that’s exactly how we believe a claim should be handled. It’s also great to know the online submission was easy to use, we like keeping things simple and user friendly.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

11. helmik. 2026

Hi Chris,

Thank you for taking the time to leave a review. I’m really sorry to hear that we haven’t met your expectations on this occasion.

When taking out a policy online, it’s the customer’s responsibility to ensure that all information entered is accurate, as the quote is calculated using those details and reflects the true insurable risk.

It’s important to clarify that we don’t charge an administration fee for making changes to a policy. The £29 you’ve mentioned isn’t a fee, but the difference in premium that would have applied from the start had the correct gender been selected when generating the quote via MoneySuperMarket. In other words, it reflects what the original premium would have been based on the correct information at the time of purchase.

We hope this has helped to clarify the reason for the additional cost, but if you would like to speak to us directly, you can always get in contact via https://scratchandpatch.co.uk/contact/
and we’ll be happy to assist.

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

Päivitetty 11. helmik. 2026

Hi Alvina,

Welcome to the family!

Thanks so much for taking the time to leave a review — we really appreciate it. I’m so pleased everything went smoothly setting up cover for your two collies. Choosing insurance can sometimes feel a bit pressured when you’re trying to work out what level of cover is right for you, so it’s lovely to hear the process felt straightforward.

We’re really glad to have you all on board.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

11. helmik. 2026

Hi Karen,

Welcome to the family!

Thank you so much for your lovely review — it genuinely means a lot. We’re so pleased you found the website easy to navigate and that when you called through, the team were able to give you the advice you needed quickly and clearly.

And we especially love your comment about “no robots, just normal humans” — that’s exactly how it should feel. Being able to speak to a real person who takes the time to help really does make all the difference. I’ll be sure to pass on your positive comments to the team, they’ll absolutely love hearing that they made the experience that extra bit special for you.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

9. helmik. 2026

Hi Peter,

Thank you for your 5⭐ review.

We’re really pleased to hear you found everything easy to deal with, simple to set up, and good value — that’s exactly the experience we aim to deliver.

Thanks again for choosing us.

If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

9. helmik. 2026

Thank you so much for taking the time to share this — and we’re really sorry to hear what Dave (and you) have been through. That will have been incredibly upsetting, and we can only imagine how hard a time that was for you all.

We’re really glad we could help make things a little easier at such a difficult time by handling the claim quickly and without any fuss. Knowing we’ve supported you when it mattered most really means a great deal to us.

Thank you for your kind words and recommendation, and please give Dave a gentle cuddle from us 🤗

If you ever have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

6. helmik. 2026

Thank you for your 5⭐ review!

We’re really pleased to hear you found the information clearly presented and the confirmation prompt.

Making things simple, transparent, and quick is exactly what we aim for.

If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

6. helmik. 2026

Thank you for taking the time to leave us a 5⭐ review!

We’re really pleased to hear your policy was easy to set up, met your needs, and offered good value compared to other providers — that’s exactly what we aim to deliver.

If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

6. helmik. 2026

Thanks so much for your lovely review! ⭐️

We’re really pleased to hear you found the form easy to complete and that our cover offered better value than your previous insurance.

Paying vets directly and giving you peace of mind are both big priorities for us — so it’s great to know that came through.

If you do need to make a claim, we’ll be right here to help https://scratchandpatch.co.uk/contact/

Thanks again for choosing Scratch & Patch 😊

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

6. helmik. 2026

Hi there,

Thank you for your feedback, we really appreciate it — It’s great to hear you found everything easy to manage and stress-free 😊

If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

6. helmik. 2026

Hi Sophie,

Thanks so much for taking the time to leave us a review.
We’re so pleased to hear you found our prices competitive and the setup was quick, easy, and hassle free — that’s exactly the experience we aim to deliver!
Thanks again for choosing us 😊

If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

5. helmik. 2026

Hi Emma,

Welcome to the family!

It’s great to have you and your furry family member on board and as part of our growing Scratch & Patch Family.

Thank you for taking the time to leave such a positive review and for highlighting the amazing support you received from our customer service team. I’ll be sure to pass on your kind feedback — they’ll be delighted to know they helped make your onboarding with us seamless and stress-free.

If you ever need anything, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

4. helmik. 2026

Hi Malcolm,

Welcome to the family!

Thank you for taking the time to leave us a positive review. We’re really pleased to hear you found everything easy to set up and good value.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

3. helmik. 2026

Hi Pam,

Welcome to the family! It’s great to have you on board with us.

Thank you for taking the time to leave such a positive review of your experience. I’ll be sure to pass on your kind words to the team — they’ll really appreciate hearing that they were able to make things easy to understand for you.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Vastaus yritykseltä Scratch & Patch

3. helmik. 2026

Hi Viv,

Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote competitive and the process straightforward.

If you ever need us, we’ll be here to make sure the service matches what so many of our customers talk about in their reviews — supportive, reliable, and there when it matters most, taking the stress away should you ever need to make a claim for your furry friend.

If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾