I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Näytä lisää
Yritys on vastannut
unfortunately a complete scheister company. i put in a claim (very modest) for £100 for diet food for my dog. the policy schedule they sent me stated we would cover £100 for diet food. they then ar... Näytä lisää
Yritys on vastannut
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Scratch & Patch
Yrityksen kirjoittama
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Yhteystiedot
124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Be careful about "clinical signs"
Refused to pay 8 linked claims for my 8 year old dog who got pseudomonas in her left ear. Which took 2 months and £1300 to cure.
Cited that she had had a few (think 3 or 4 but at least one in the other ear) ear infections in 8 years (she's a spaniel).
Vet supports previous infections likely yeast as treated with drops that wouldn't work on pseudomonas and cured after a week.
So despite being totally different infections and different required treatment they showed the same "Clinical signs"....
Clearly they can get out of everything with this small print considering most serious illnesses in animals start with diarrhea...and we've all took our pets at one time or another with a minor illness that started the same way!!!
Claim has been sent to financial ombudsman
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Lindsay,
Thank you for taking the time to share your feedback. I’m really sorry to hear that we haven’t met your expectations on this occasion, particularly when your dog has been unwell.
So that we can look into this properly for you, I’ve sent you a request via Trustpilot asking for a few policy details to help us locate your claim and review the circumstances fully. Once we have that information, we will investigate the matter further and contact you directly.
Thank you for your patience while we look into this.
Kind Regards
Scratch & Patch 🐾 💙🧡
****** Updated Reply ********
Hi Lindsay,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been, especially when your dog has been unwell.
Pet insurance is designed to cover new and unexpected illnesses or injuries that arise after a policy begins. If a condition has been present or recurring before the policy start date, it is usually considered pre-existing. This is standard across most pet insurers and is assessed using the veterinary history recorded before cover begins.
In some cases, conditions affecting the same area can develop over time or involve different infections or bacteria, but medically they may still be considered part of the same underlying condition if similar signs have been noted previously.
We’ve asked our claims team to contact you directly to talk through your dog’s veterinary history and explain how the decision was reached.
Kind Regards
Your Scratch & Patch Family 🐾💙🧡
Vastaus yritykseltä Scratch & Patch
Hi Bernie,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found the process straightforward and easy to set up — getting the right cover in place for your pet should always be simple and stress-free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Saved us a fortune on what we were…
Saved us a fortune on what we were previously paying with Waggel with more cover provided on the policy. Not made a claim but hope they are as good as the cover costs if we need to.
2. maaliskuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Gary,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear we were able to offer you broader cover at a better price than you were previously paying.
You’re absolutely right — you don’t really know how any policy performs until you need to use it. If that time ever comes, our dedicated claims team will be on hand to guide you through the process and handle things as quickly and clearly as possible.
If you ever have any further questions in the meantime, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Vastaus yritykseltä Scratch & Patch
Hi Ian,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear the quote was right for you and that setting everything up felt easy and stress free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very friendly advisor
Very friendly advisor. Happy to answer questions and not pushy in the slightest.
2. maaliskuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Paul,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found our advisor friendly, helpful, and happy to answer your questions without any pressure — that’s exactly how it should be.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Pet insurance claim
I claimed on my insurance for a lump to be removed from my dogs shoulder. It was easy to complete the forms online and Scratch and Patch kept me informed of any correspondence by e-mail. The claim was processed quickly and paid within a good time too
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Carol,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that the claims process felt straightforward and that you were kept informed throughout. We know how worrying it can be when your dog needs a procedure, so it’s great to hear everything was processed smoothly and paid within a good timeframe.
We’re wishing your beloved pet a very speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Vastaus yritykseltä Scratch & Patch
Hi Sarah,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear you received a clear response and weren’t kept waiting — that’s the kind of straightforward service we aim to provide.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
The person I spoke to was very helpful
The person I spoke to was very helpful. I was very pleased with the price. Thank you again.
26. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that our customer service team provided helpful guidance to make sure you chose the right cover for your beloved pet, at a price you’re happy with.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾💙🧡
Vastaus yritykseltä Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review — we really appreciate it. It’s great to hear that making the switch to us was simple and straightforward. We aim to make everything as easy as possible for our customers, so you can have real peace of mind from day one.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾 💙🧡
Much cheaper than my existing insurer
I received a renewal quote from my existing insurer. I compared prices using comparison site and this was the cheapest by almost half and the vet cover was higher! I was also able to select no co payment excess for a small increase. Website was simple and easy to navigate. I received my policy documents straight away.
27. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Kathleen,
It’s great to hear that you took the time to compare your renewal options and found better value with us — thank you for sharing your experience.
We’re so pleased you were able to secure higher vet cover at such a competitive price. Having the flexibility to remove the co-payment excess for a small increase, while still maintaining strong levels of cover, is exactly the kind of choice we want our customers to have.
It’s also great to hear our website is performing how we expect it to for our customers — simple to navigate, efficient, and with everything issued promptly. Renewing your cover should feel straightforward from start to finish.
If you ever have any questions about your policy, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
My beloved cat had an infected wound…
My beloved cat had an infected wound which i noticed late at night and I called the pet care helpline. Got straight through to a vet who asked lots of questions and assessed my cat via video link. Unsurprisingly she suggested a visit to the vet the following day for antibiotics, but she saved me emergency fees and a totally sleepless night. I'll be staying with these guys
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi there,
Thank you so much for taking the time to share your experience — we really appreciate it.
We’re so pleased to hear how helpful the Vet careline was when you needed support late at night. Being able to speak with a qualified veterinary professional, receive guidance via video assessment, and understand the right next steps can make such a difference when you’re worried.
It’s great to know the service provided reassurance, helped you avoid unnecessary emergency fees, and allowed you to arrange the appropriate treatment the following day. That’s exactly what the Vetcareline benefit is there for — expert guidance and peace of mind when it matters most.
We’re delighted to hear you’ll be staying with us.
If you ever need anything regarding your policy, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Very simple set up process
Very simple set up process, everything was very clear and concise
27. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Claire,
Welcome to the family!
Thank you for taking the time to leave us a 5-star review — we really appreciate it.
We’re so pleased to hear that you found the set-up process simple and everything clear and concise. That’s exactly how arranging cover should feel — straightforward, transparent, and easy to understand.
If you ever have any questions about your policy or need support, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Vastaus yritykseltä Scratch & Patch
Hi Marc,
Welcome to the family!
Thank you for taking the time to leave us a review — we really appreciate it.
We’re so pleased to hear that you found the process easy and quick. Choosing pet insurance shouldn’t be complicated, so it’s great to know everything was straightforward from start to finish.
If you ever have any questions about your policy or need support, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Easy application and a good price.
23. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Michael,
Thank you for taking the time to leave us a 5-star review — we really appreciate it.
We’re so pleased to hear that you found the application easy and the price competitive. Pet insurance should be simple and good value, while still giving you confidence that your pet is properly protected if the unexpected happens.
We’re delighted to have you with us.
If you have any questions about your policy or need to speak to our team directly, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Oliver excellent customer services!
25. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Alex,
Thank you so much for taking the time to leave us a 5-star review — we really appreciate it.
It’s fantastic to hear that Oliver provided you with excellent customer service. We’re very proud of our team, and feedback like this means a great deal. I’ll be sure to pass your comments directly to Oliver and his team leader.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
The lady I spoke to was very polite and…
The lady I spoke to was very polite and helpful explaining every step right through the policy and different options I could not fault this lady very impressed
24. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi there,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that the team member you spoke with was polite and helpful, and that she clearly explained each step of the policy and the different options available to you. Making sure everything is fully understood without any pressure is really important to us.
Your kind words will be shared with the team, as feedback like this genuinely means a lot.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
A good pet insurer
Pretty much a good website, does what you need and in comparison to other pet insurer prices.
Would have been 5 stars if not for a glitch on a web page where you tick a box and by the time you get to the bottom of the page it needs ticking again..and again..and again...i very nearly quit, so perhaps needs looking into.
23. helmikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Martyn,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you found our website easy to use and navigate — our aim is always to make pet insurance as simple and straightforward as possible, helping to take some of the pressure off both our customers and potential pet parents.
We’re sorry to hear that the website glitch meant the process didn’t flow as smoothly as expected. I’ve passed this over to our website development manager to investigate further, as feedback like yours is incredibly valuable and helps us improve the experience for everyone.
Thank you again for raising this, and if you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
So far so good! Easy to deal with and friendly staff
Only been with the company for 6 months and insure both my cats.
I’ve had to claim, which is ongoing at the moment- I have to say Scratch and Patch have made the process easy. They return emails quickly and the team are very helpful. Making a claim is also pretty straightforward. I would recommend them 😻
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Chloe,
Thank you for taking the time to leave such a lovely review — and for trusting us to look after both of your cats.
We’re really pleased to hear that, even with an ongoing claim, you’ve found the process straightforward and our team responsive and helpful. That’s exactly the experience we aim to provide, especially while things are still in progress.
We truly hope your beloved family member is pushing through their health challenges and will be on the mend very soon. Please know we’ll continue to support you every step of the way.
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Vastaus yritykseltä Scratch & Patch
Hi Debra,
Thank you for taking the time to leave us a review.
We’re so pleased to hear you’ve found us easy to use and good value — that’s exactly what we aim to provide for all pet parents.
If you ever have any questions or need us in the future, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Claim was straightforward and received…
Claim was straightforward and received updates on the process and checks along the way. First time I have ever had to claim on pet insurance so was slightly worried. But all so far so good. Thanks
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Corrine,
Thank you for taking the time to leave such a lovely positive review.
We completely understand that making your first claim on pet insurance can feel a little worrying, so it’s great to hear that the process felt straightforward and that you were kept updated throughout. Clear communication and reassurance are so important — especially the first time you need to use your cover.
We really hope your furry family member is recovering well and back to their full, perky self very soon. We’ll continue to be here whenever you need us, and if you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
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