Sandbag Arvostelua 

Disappointing shipping experience and no answers from customer service

I ordered a T-shirt from the official Misfits store operated by Sandbag and paid $38.99 USD for shipping. At checkout, the shipping method was advertised as DHL International, so given the price, I expected my order to be shipped using DHL.

Instead, the package was sent through GlobalPost using a tracked economy service.

I contacted Sandbag several times, around four emails in total, specifically asking why I had paid for DHL International but received a different shipping service. Unfortunately, despite following up multiple times, I never received an answer to this question.

To make matters worse, the package was eventually held by U.S. Customs, who requested additional information from the sender. According to the tracking information I received, the required information was not provided, so the package was ultimately returned to Sandbag. The order has since been refunded.

I appreciate receiving the refund, but the whole experience has been very disappointing. I waited more than a month for an order that never reached me, and I'm still left without an explanation as to why the advertised DHL shipping service, which I paid $38.99 for, was not actually used.

I would still like to order the merchandise, but after repeatedly asking for clarification and receiving no answer, I don't feel confident placing another order.

I hope Sandbag can address this and provide a clear explanation.

Shipped really quickly, had an issue with one product and a replacement was sent next day. Can’t fault the customer service! Thank you :)!

Louise with the customer care team was quick to respond and very efficient! Can’t wait to receive my package !

Positive, responsive customer service

My shipping address was wrong and I had to ask for a change from the customer support. It was really fast!

I received an item which had been damaged during shipping. I was promptly offered a full refund but I specifically requested a replacement. The item was difficult to source by that time but within a few days they managed to find an exact replacement for me. The communication with various members of the team was reassuring throughout. This is a level of individual and human customer service which we might think has otherwise disappeared from the world. Very happy with the outcome.

Thank you for being so helpful and getting back to me so swiftly! You made a stressful situation better quickly!

I got sent a damaged record. They sent me a replacement a day after i messaged them. Would reccomend, great customer service!

I received an incorrect item from my order so I contacted customer service. They helped fix the issue and have shipped me the correct item from my original order.

Update- I guess I should have waited until I actually received the item before leaving a review. Despite receiving an email confirmation that the item shipped, I never received the item due to a “genuine picking error” on their part. The item I ordered is now out of stock and was a limited edition. When I asked if it was going to be available again, I never received a response. I did get a refund so there’s that… I guess.

Fast and professional approach with users.

Responded fast and very attentive. Helped me with my issue quickly and correctly

Customer service the best they care about the customer 10/10

Went way beyond what I expected to resolve my issue - you really can't get much better than this in terms of customer service and all done inside 30 mins - excellent!

Their customer service is really exceptional! My order arrived damaged and they really helped me and resolved the problem within literally minutes. No long waits nor frustrating chat. Couldn't ask for a better solution or help, they are really the best!

I made a mistake with my automated address, an old one appeared without me noticing, I sent an email and received a quick response correcting this. Thank you for your customer service !

they are so sweet and got back to me in less than a few days

Great Communication and fast shipping! will shop again!

My query was handled swiftly and efficiently, and a personal response.

Contacted to cancel my pre-order due to attending a gig where I would get a copy of the album. My order was cancelled promptly. Excellent service.