Sandbag Arvostelua 

Dear Service Team.
Thanks a lot for your excellent service: fast feedback, good proposal & communication, full refund of the order amount, just ordered again, now in waiting position to receive great music.
This means customer service. Very much appreciate.
Take care & best wishes
Stefan

Ordered a t-shirt which turned up eventually totally different to the one advertised...with tiny print
Sent item back at my own cost!
Received no email regarding them receiving my return and now chasing my refund and now no answer from the helpline even though previously they replied straight away!

Great company that is extremely responsive and cares about their customers. I highly recommend shopping with Sandbag!

Had a damaged product. Dave got back to me in less 24hrs and resolved my problem, with a replacement being sent out. Many thanks.

I ordered a mug and it sadly came broken. I contacted their customer support team and they responded quickly, even during a busy period, and sent me a new one. Their customer service was great (and the person i spoke to, Louise, was super kind).

New LP arrived damaged and dirty, within 10 minutes Dave emailed me back, checked my order and sent me out a replacement.

Really happy with how it was dealt.

Thanks Dave!

Answered fast and was able to help change my shipping address

It took a minute to get a response, but this was understandable considering how busy I expect they are. Louise was incredibly helpful in getting it figured out.

The answer from the costumer service was quick and detailed.

I had an issue with a damaged shipment and contacted customer service. The response was immediate with a resolution that I will be shipped new merchandise ASAP. This is a limited edition, so I'm hopeful there is still availability, but I'd rate the response from customer service a 5 star.

Customer service was polite and they were very kind. Also was pleasantly surprised with recieving a response on a bank holiday. Lovejoy made a good decision switching to this company.

Firstly the cost of shipping was hidden when ordering - therefore I assumed it was included in the £15 ‘Sale’ T shirt price. When I placed the order they took £5.99 shipping costs from me - even though the small packet was only sent UK letter post 48 hour tracked - normally costing around £1.75. I messaged customer services within a minute to cancel the order, and they said it was too late, the order process had started. When the parcel arrived, the T shirt was damaged through shoddy packing, and had adhesive tape and old labels stuck all over the front of the printed area. When I tried to peel it off this was damaging the T shirt. Wrote to Sandbed customer services with photos 3 times but heard nothing back. Quick to take your money but after that they do not seem interested. Poor customer service and extortionate shipping costs.

even though they dealt with some production hiccups, there was clear communication at all times. Great experience, would recommend

The email notice about the difference of ordering on the UK website and USA while still being able to provide that same package saved me so much. Most companies would give money back but hearing that I’m able to have merch of my favorite band, made my day🥹 the communication is quick and doesn’t have me on edge for 4-5 days. Thank you for being awesome and saving the stress.

I HAD A QUERY WHICH WAS REPLIED TO VERY QUICKLY AND WAS VERY CLEAR.

Ordered quite a few shirts from sandbag! No issues! 👍🏻

I ordered an item on the 9th of July. As of the 22nd of August, not only has my order not arrived, it has not even been shipped and I have had not a single update from the company outside of slow responses to my own enquiries, which amounted to 'we'll send it at some point maybe I guess'. A terrible company, with poor customer service.

EDIT: their 'direct reaching out to me' was to cancel my order without consultation, tell me they never had the stock in the first place, and offer me a paltry 20% discount code for a future purchase, as if getting a discount on undelivered items is some kind of bonus. Far from resolving my issue, their response has cemented my opinion that this company is a terrible one, with no intention to deliver items they sell and no regard for their customer base.

Sent me the wrong variant of an album on vinyl, but quickly remedied the matter. A class act!

I received my items two weeks ago and a couple of the vinyl were damaged. I immediately contacted Sandbag to ask about getting replacements but I haven't had any response. I'm now in the process of contacting my bank to get a refund.