Samsung Repair Arvostelua 

The technician kept me posed as to his arrival time and arrived when he said he would. Unfortunately the repair of my camera was uneconomic but he told me that the fingertip sensor wasn't working and needed repair. I will contact you to arrange this after Christmas.

No call no show for service. Took off all day and waited never showed up. When I called them they said I was racist because I asked for someone that spoke better English as he spoke Spanish. I couldn’t understand a word.
I need to buy a new washing machine because Samsung did not honor their safety recall. They have 177 complaints with the BBB concerning this.
Will be putting in a written complaint with the attorney general as they did not fix their safety issue and I can’t use the machine. I have been cut from the plastic top. Will never purchase another Samsung product in my life. They do not stand behind their products.

I had the worse experience with Samsung repairs. They doesn't want to repair my phone just because of very little scratches on the inches. I've contacted Samsung and they said they couldn't get in touch with their engineers, and kept promised me for all day they will contact me and they never did, I should contact them six times today. Very unprofessional and very unhelpful. I've been a Samsung customer for 9 years but after this experience I will never buy a Samsung phone. I am very disappointed 😞.

Despite cancelling last week, the service received today was first class. Would recommend service.

Samsung nl en de zogenaamde klantenservice zijn zo slecht in hun service dat gewoon niet meer normaal is. 8 weken zitten we zonder koelkast, en ondertussen hebben we 12 mensen binnen de 'klantenservice' hetzelfde verhaal moeten vertellen zonder dat er ook maar 1 van die 12 ons heeft geholpen. 2 reparatiebeurten geweest waarbij de 2e monteur ook gewoon aangeeft dat er prutswerk is geleverd maar Samsung bleef het afkeurverzoek maar afkeuren onder het mom van 'kan gerepareerd worden'. We hebben zelf bijna dagelijks moeten bellen om een andere koelkast te krijgen, wilde niet hetzelfde model want het was al de 2e keer in 3 jaar dat deze stuk ging. Maar dat kon allemaal niet en moest geregeld worden door een zogenaamde interne afdeling waarmee je als klant geen contact mag hebben. Na een soortgelijk drama met de wasmachine van Samsung te hebben gehad kan ik iedereen witgoed van Samsung ten strengste afraden. Als er iets kapot is zullen ze je niet helpen en alleen wijzen op draaiboek verhalen, interne afdelingen en 'daar ga ik niet over, maar nee ik je niet doorverbinden of klachten aannemen' Werkelijk waar schandalig

Ik heb mijn Samsung telefoon gebracht voor een nieuwe batterij. Telefoon heb ik werkend afgegeven voor de reparatie.
Na het plaatsten van de nieuwe batterij ter waarde van €69, is de telefoon maar voor 10 minuten aangegaan, daarna wilt de telefoon niet meer opstarten.
Ik moest mijn toestel achterlaten om het probleem te onderzoeken.
Na 4 uur onderzoek hebben mij gebeld met de mededeling dat het scherm stuk is. Waardoor het toestel dus niet aangaat. En nieuwe telefoonscherm kost 200, dat komt dus nog boven de €69 voor de nieuwe batterij. Ik heb geweigerd om dit te betalen en dat zij ( Samsung) aansprakelijk voor d'r schade aan mijn scherm. De medewerker heeft aangegeven dat zij niet aansprakelijk voor de toegebrachte schade. Totaal geen service gehad aan hun kant. Het was of betalen voor nieuwe scherm of de telefoon niet werkend op te halen. Zo ga je niet met je klanten om. Oplichters zijn het. Nooit meer naar de Samsung service center.

My trusty Samsung S20 plus reported its battery was getting too old.So after clicking on the samsung link on the message it took me to likewise.I booked for a at home replacement £85 .Sadly the first appointment was cancelled by Likewise the night before.2 weeks later a polite engineer arrived.Sadly and confusingly his diagnostics reported failed main board ! But the phone works fine and passes all the device care test except battery.sadly likewise charged full cost for call out £60 and no new battery .Very disappointed at response from customer services.But no disrespect to polite professional engineer who just doing their job.. Sadly wont use them again and just buy a second hand replacement via ebay..

I had booked for a repair for my fridge with Samsung under warranty today. the appointment for repair was booked today and no show
I called and tracked the repair - managed by Mint 2 Mint Group Ltd and was informed they are on the way. It is now 5.30pm - I was advised by Samsung that the office is closed and there is nothing they can do
I wasted the whole day, waiting and was not informed
to say i am furious is an understatement
I will never every buy anything from Samsung again

Alles ging er mis. Zijn al 2 weken bezig om tv aan te melden voor reparatie. Wat een drama; hun reparatie website werkte niet. Dus bellen; de mevrouw, die ik moeilijk kon verstaan, lukte het ook niet om de reparatie aan te melden. Morgen opnieuw bellen, oh lukt nog niet. Oh sorry nu hebben we uw email fout genoteerd. Nu willen ze geen factuur maar een aankoopbewijs. Kortom: malafide praktijken en geen goedwerkende tv. Terwijl de tv nog in de garantie zit.....
Een dikke onvoldoende voor Samsung en hun reparatie"service"!!!!

Portato il cellulare Samsung a Mediaword per la riparazione sono passati più di 1 mese e non hanno riparato , tempi e assistenza inesistente

I booked a repair through SamsungRepair.com run by Likewize, it's worth checking out their reviews. I had two straightforward issues with my phone: battery and headphone-jack replacement. I paid £248 upfront, including a £59 call-out fee.

The technician arrived more than an hour late and then refused to carry out any of the repairs I had already paid for unless I agreed to buy an extra repair I never requested. I made it clear I wanted to proceed with the original work only and fully accepted any risks — but he still refused to do the job.

When I contacted customer service the next day, I was told they would not refund the call-out fee, even though no repair was performed and the refusal was entirely their decision.

As of posting this review, they have kept the full £248 despite doing no work whatsoever.

This has been an extremely disappointing experience, and I would strongly advise others to be very cautious when using this service.

I HAD A 5 YEAR EXTENDED WARRENTY ON MY TUMBLE DRIER TAKEN OUT IN 2023. IT BROKE DOWN IN 2025 SO I CALLED SAMSUNG AND WAS TOLD I'D BE CONTACTED WITHIN 48 HOURS BY AN AGENT TO BOOK IN A REPAIR. FOUR DAYS AND SEVERAL CALLS LATER I HAVE HAD NO SUCH CONTACT AND AM GETTING NOWHERE. I HAVE ALSO TOLD SAMSUNG THAT THEIR "TRACK YOUR REPAIR"ON LINE CHAT BOX IS INOPPERABLE BECAUSE IT BLOCKS ANY PROGRESS THERE BY SENDING AN ERROR MESSAGE CLAIMING THAT MY COMPUTER COOKIE SETTINGS ARE BLOCKING ACCESS TO IT-(DESPITE THAT I HAVE UNBLOCKED EVERY COOKIE IN THE WORLD-THIS MESSAGE SIMPLY HALTS ANY ACCESS TO THE TRACKING AND CHAT FACILITY). 4 DAYS LATER NOW AND I'M STILL WITHOUT ANY PROGRESS TOWARDS EVEN BOOKING IN FOR ANY INSPECTOR TO VISIT ME-I'M NOT GIVEN ANY ACCESS TO ANY SENIOR EMPLOYEE IN ORDER TO ESCALATE MATTERS NOR AM I BEING TOLD HOW I CAN MAKE A COMPLAINT WHEN I ASK ABOUT THAT EITHER. INSTEAD I JUST KEEP BEING ASKED FOR THE SAME TROUBLE SHOOTING INFORMATION OVER AND OVER IN EVERY CALL IM MAKING IN TO SAMSUNG-WITH OPERATIVES REPEATEDLY SAYING THAT THIS HASN'T BEEN RECORDED IN ANY OF MY PREVIOUS CALLS!! I SHALL NEVER BUY SAMSUNG AGAIN-THIS WAS AN EXPENSIVE HEAT PUMP DRIER AND ITS JUST BEEN A TOTAL NIGHTMARE-A REPAIR HASN'T EVEN BEEN BOOKED IN FOR SELECTION WITH AN ENGINEERING PROVIDER/AGENT YET AND I ALHOUGH I'VE MADE THEM AWARE THAT I CAN'T DRY CLOTHES OR SHEETS FOR MY DAUGHTER WHO HAS CROHNS DISEASE-NO PROGRESS IS BEING MADE AT ALL-SO MUCH FOR AN EXTENDED WARRANTY-BUYERS BEWARE!!-NEXT STOP-TRADING STANDARDS.

Friendly and efficient service from the engineer, he took about an hour to fix the interior screen of my flip 6, while still managing to save my data that wasn't backup. All in all I'm really happy the service and repair so far

Horrible. Bought a 82" TV for $10,000 in 2019. One Connect stopped working, reached out to Samsung. they use Service Quick and absolutely a disaster of a service. I have to buy a new TV and guess what, it will NOT be a Samsung

Our problem was addressed and advice given

Being a mun to a 1 year old you rely on your phone so much and when my internal screen suddenly cracked I was so stressed about it but I managed to book a repair within 2 days and it only took 1 hour to repair! The guy was super nice and so understanding. Cannot fault my experience, so efficient.

Esperienza positiva su tv 55". Disponibilità, cortesia, professionalità sono i punti di forza oltre ai costi delle riparazioni contenuti. Consigliatissimo.

Service delivery was satisfactory. The technicians were friendly and did a great job.

Assistenza telefonica buona ma il tutto si ferma lì . Premessa : il prodotto è in garanzia e chiedono soldi ( senza mai quantificare ) e già questo lascia perplesso . Non finisce qui : chiedo al centro di assistenza dedicatomi giorni precisi ( per motivi di lavoro e non per divertimento) e dopo una settimana mi danno appuntamento in orario impossibile per me . Dopo 10 giorni sono in attesa ancora di appuntamento mentre l’assistenza chat sfiora l’imbarazzo . Prima ed ultima volta con Samsung

My phone cracked and I decided to repair it via Samsung for the Repairs. I was unable to access my Samsung account without my phone (for the validation process) so I spoke with an Agent who was very helpful and polite. She promptly arranged a courier around my work schedule. The service provides regular tracking updates with the quote and payment being done via the same portal. I had some issues making the payment (without access to my phone to verify the transaction) but Saskia was helpful in placing the order on hold while I resolved this. The phone has now been promptly repaired and received! Thank you