Samsung Repair Arvostelua 

Telefoon aangemeld voor reparatie. Tussendoor communicatie via whatsapp met Samsung, simpelweg geen reactie op mijn bericht. Tevens had ik een afspraak gemaakt om partner Dynafix mijn telefoon op te laten halen. Telefoon in gereedheid gebracht, 's avonds thuis gebleven, maar geen Dynafix..........Nu maar naar de winkel, alleen dan moet reparatiemelding geannuleerd worden, en dat moet weer via whatsapp.........Ben er al meer dan een uur mee bezig geweest, iets wat toch heel simpel moet zijn :-(

Arrive in time, great service, fantastic support! All work great after replacement. Highly recommended! No more corner shop after Likewise service experience!

Great service from start to finish. Technician was outstanding and did a great job

Great experience. Booked a repair on a phone and the repair was carried out 2 days later. Great communication from the technician and perfect repair.

Ik heb op 31 mei een nieuw scherm met batterij besteld voor mijn samsung s23 ultra. Toen ik de bestelling plaatste, stonden de onderdelen op voorraad, vandaag besteld, morgen in huis.
Na twee weken nog niks in huis.
De onderdelen stonden op nalevering, zo zeiden ze.
Na twee maanden niks gezien of gehoord. Nu een week geleden mijn geld terug gevraagd.
Ik krijg gewoon geen respons!
Oplichting! Oplichters!

I’ve been dealing with Samsung repair for two months with no resolution. First you have to call their New Jersey repair hotline and are on hold for 15+ minutes but often get kicked off before they answer as their system times out. (I’ve been kicked off the call before they pick up three times now.) Secondly when you finally do get to speak with someone they will make an appointment with a local technician however you must await the local technicians call to confirm the appointment even though it’s been scheduled. ??? So of course the local Samsung repair office calls as a non known number so you don’t pick up, then you have to call them back and hope they pick up and to reconfirm an appointment that was already set. I’ve done this three times now and when I confirm the appointment they said the tech is at lunch but should be available for the appointment and then of course you guessed…they never show up for the appointment. So then you call the New Jersey number yet again and start the process all over. I’ve done this three times. It’s maddening. Then when you finally get the tech to come out they have to call into corporate themselves to get insight into the problem. ??? The issue I had is the internal oven temperature not corresponding with the display temp. It’s off by 100+ degrees both low and high. The techs digital thermometer didn’t work so he calibrated the oven but couldn’t even check to verify if the temperature was correct. So he apologizes and he I am again calling New Jersey and on hold for 15+ minutes before being hung up on and having to call back yet again. By now I’ve purchased three analog thermometers and a digital thermometer to check reading myself. Oven temperature is still vastly different than what the display shows. I’m puzzled as to how Samsung is able to sell an oven that performs so poorly and then have such an unprofessional repair system. Just save yourself a lot of time and money and do not buy a Samsung oven, refrigerator, washer or dryer. Stick with their TVs only. This would all be comical if I hadn’t spent $2k on an oven that doesn’t work.

Quick and fantastic service . Repaired my tablet screen in 30 min and I didnt even had to leave my front lawn . Amazing !!!!

Amazing service arrived on time, excellent customer service great communication thank you

Op 20 juli de Samsung servicewinkel aan de Vuurplaat te Rotterdan binnengestapt om mijn Samsung Tab 9 welke nog in de garantieperiode zit te laten repareren. De medewerker wist zonder enig technisch onderzoek direct binnen nog geen 10 seconden aan de hand van een deukje te concluderen dat het deukje de oorzaak was van het oplaad defect. Toen ik liet blijken dat ik deze conclusie wel heel kort door de bocht vond gooide deze medewerker er ook nog in dat bovendien het scherm krom getrokken was en dat er door deze gebruiksporen geen garantie meer geboden werd op de tablet van nog geen 2 jaar oud. Ik probeerde een gesprek aan te gaan maar daar was de medewerker niet van gediend en hij haalde zijn manager erbij die voorspelbaar tot de zelfde conclusie kwam als de medewerker. De manager gaf nog aan dat dit de goedkoopste tablet was en dat de materialen die gebruikt zijn van zeer slechte kwaliteit zijn en dat dit de oorzaak is van o.a. het kromgetrokken scherm en het oplaad defect. Op mijn opmerking dat Samsung zelf bewust kiest voor slechte materialen en dat deze dan ook 100 procent aansprakelijk is voor schade binnen de garantietermijn en niet de klant had de manager geen antwoord anders dan dat ik hem maar moest laten ophalen door de Samsung reparatieservice voor een second opinion, de onderzoekkosten zouden wel voor mijn rekening zijn vertelde de manager ernog bij.

Ik kan niet anders dan concluderen dan dat Samsung (servicewinkel) gebruiksporen misbruikt en trucjes gebruikt om onder de garantie uit te komen. Immers Samsung dient volgens de Nederlandse wet een technische onderzoek uit te voeren om de oorzaak van een defect te achterhalen en dient mits van toepassing middels zo'n technisch onderzoek te bewijzen dat de gebruiksschade oorzaak is van een defect dit heeft het Samsung servicepunt geweigerd.

Waarom heet het eigenlijk Samsung servicepunt want er wordt nul service verleend?

Ik heb voor het eerst te maken gekregen met de reparatieservice van Samsung, wel was ik reeds bekend dat Samsung o.a. zonder toestemmig updates uitvoert en had reeds soortgelijke klachten over de geboden Samsung garantie vernomen.

Dit alles inclusief de ongekend slechte service van het Samsung servicepunt heeft mij dan ook doen besluiten om nooit meer Samsung te kopen!

Very professional and friendly with quick service of my power button
Thank you really appreciate it
Will use service again and recommend

Brilliant service as always (2nd time 3 years apart on separate phones). Doorstep fix saved me the trouble to take the train to a different city to get my phone fixed. Sufficient reminders and instructions through both email and SMS before the day; technician called to give ETA before arrival and reminded me to turn on maintenance mode. Very friendly and professional technician, smooth work under an hour as suggested online, got my phone back working very nicely. Thank you!

Outstanding service. Was so impressed. Great communication, turned up right on time and fixed it perfectly. Highly recommend (samsung 25+ screen repair)

Ive called in two times concerning an issue with my device. The first time after a half an hour of unneccesary questions I was told I would be called back which I wasnt. I had to repeat myself three times regarding the issue, I was spoken over countless times and given options where it would take up to two weeks to resolve without a phone. Would be much easier to speak to somebody face to face instead of attempts to talk me through it as if I am a technician who has the ability to fix hardware issues on the phone.

Received my stick cleaner Saturday 4th. Light and quiet until the battery ran out. I couldn't find the charger and had difficulty contacting Samsung. However today I found the small white box with the charger, but now have difficulty finding where I can fix it to the cleaner. I wish there were better instructions.

Oh mercy where do i start? How about the issue my daughter is 5 and nonverbal autistic she has a tablet that she uses daily. When it needed an update I went to update it and it kept restarting and then went to black screen saying kernel detected. Called support and mailed it in they received it the 17th of June and told me that day I would have to pay 117.99 for a new screen although the screen was undamaged and we are still under warranty. I was irritated but my daughter needs her tablet so I paid it the 18th. Online when you look up the progress it says that the payment wont be processed till the repair is completed. It was processed the 24th. I contacted them and was told it was in fact not done and that they were going to escalate it. Called again on the 26th as there was no change and I was told they didnt know what was going on and they were going to escalate again and expedite it. Called again the 30th and no one knew anything about what was going on was told again it would be escalated. No one could tell me why the payment was processed when it wasn't done, no one could even tell me the progress. After seventeen business days, almost a full month.It finally came back yesterday july 10th . I got emailed a receipt and there was one in the box, and both of them stated everything was covered by the warranty. But you made me pay? To top it off, we tried to reconnect the tablet to our A.T&T service and it will not work.So not only have I waited almost a month, and i'm out a hundred and twenty dollars for no reason and no explanation, my tablet, still isn't working properly. Thank you samung for the meltdowns and not giving a sh** about taking my daughter voice away. I never should have trusted a samsung device with something so important. I tried calling today. It's Saturday. And of course, nobody can help me told me. I have to call back on Monday. I have a job, so i'm going to have to step away from work to be on the phone for who knows how long yet again to probably get no answers and no resolution

Great customer service experience from Adam

One of the worst customer service experiences I have ever had.

I sent my Samsung vacuum cleaner away because it would not charge. Samsung and their authorised repair centre kept it for approximately six weeks, during which I had to repeatedly chase for updates and was constantly told it would be returned "next week".

When I finally received it back, the original fault had not been fixed. The vacuum still does not charge – the exact reason it was sent away in the first place.

Samsung has since told me that no charging fault was found, despite me providing video evidence showing that the vacuum still will not charge. They have also refused to provide a replacement or voucher and instead want me to pay for another repair because the warranty has now expired.

To make matters worse, despite repeatedly requesting it, I have never been provided with a repair invoice, engineer's report or a breakdown of what work was actually carried out. After six weeks without my appliance, I still don't have a working vacuum cleaner or clear documentation explaining what I paid for.

As a vulnerable customer, this entire experience has caused unnecessary stress and inconvenience. I expected far better from Samsung and its authorised repair partner.

I would not recommend Samsung's repair service based on my experience.

Prompt and lovely staff, very happy with how fast my phone screen was fixed and a complimentary battery. Amazing technician

I purchased a Samsung microwave from Lowes in December of 2025. In April 2026 I began to have problems with the device running when turned off and the door closed, light stayed on when door closed,etc. The microwave has a 12 month manufacturer warranty so I called them around May 26, 2026. They sent a technician out who initially replaced the door. That did not fix the problem so the tech returned a few days later with another part but that did not fix the problem. The tech then called Samsung tech support who demanded that I take the microwave down. He then asked the tech to look for damage to the microwave and he found a minor cosmetic dent on the lower back side. He then told the tech that the microwave was not covered because of the minute dent. I later spoke with the service company and the stated that their tech stated that the cosmetic dent had nothing to do with the problem with the microwave not functioning properly. He also stated that it has been their experience with Samsung that they look for reasons to avoid replacing appliances. I called Samsung back and after much discussion and refusing to accept their reason for not replacing the microwave, they decided to send another company out. That company came out and basically saidI should request that the microwave be replaced the and they would support that option. I called them again and after being on the phone with them and hour or more arguing that all of their vendors have basically said that the minor scratch/dent had nothing to do with the operating issues. Finally I was told that they would review the notes and someone would call me back on Monday or Tuesday of this week (June 28 or 29). By late Tuesday I had not heard from them so I placed another call. This time I was told that the notes from 6/26/26 say that the the warranty would not cover the microwave because of the previously noted insignificant. I asked how can that be since I was told that same date that they were going to review the last company's notes which they had not received as of 6/26/26? I asked the representative if she saw the last company's notes and she said she didn't see them . I asked ifshe would call the company which she stated she would and put me on hold. She came back and stated that she was told that the company had ordered parts for the repair and when they came in they were to come back to make the repairs, which is what I was told during a previous conversation when I asked that they replaced the microwave. In summary Samsung is doing everything they can to avoid replacing the microwave. They have sent two different companies out who have made several trips to replace I microwave that I paid a little less than 300.00 for. Needles to say I'm very frustrated with Samsung and would not recommend buying their products if this is how they value its customers.

A chocolate teapot would have been more use - at least I would have had something physical. inItially had a good experience with booking the repair and was able to select a next available repair in two working days. The day before I had a message to call the engineer to discuss the issue. Not an issue with this, however the number I was told to ring, just rang and rang, no option to leave a message, it just cut off. I try 4 times and each time the same result.

So many reached out to Samsung customer (dis)services via web chat and that was a complete waste of time.I explained the situation and they gave me a different number to call, which would not even connect, and all the agent could do was to ask if I have dialled 44 before the number, the number would still not connect, after 20 minutes of going round in circles, I asked if the Engineer could ring me. The Engineer did not ring me and did not turn up. Samsung have now cancelled the repair because they cannot pick up a telephone or get a working phone number. So after a 10 days still a broken appliance and a complete waste of my time