Placed an order for 2 x 10kg bags of adult food and 1 x 10kg bag of puppy food. Took 5 days to arrive and there was no puppy food in box. Emailed immediately and was told the 10kg bags were out of sto... Näytä lisää
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Fantastic product and really good prices! We have not looked back since changing. Our dobermann Bear absolutely loves it❤️ What a great idea being able to purchase a sample pack too so you are sure it... Näytä lisää
We have the Darf puppy cold pressed food for our Bernese Mountain Dog puppy. Loves it and us thriving on it. It was recommended by a nutritionist as we wanted something close to raw, without being raw... Näytä lisää
Yritys on vastannut
Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Sabre Pet Food
Yrityksen kirjoittama
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Yhteystiedot
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Yhdistynyt kuningaskunta
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
4,6
Erinomainen
174 arvostelua
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On vastannut 91 %: iin saamistaan huonoista arvosteluista
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Zero customer service
I have 2 subscriptions and recently the past few months have had multiple issues with their service.
Firstly they don't notify you if your subscription is out of stock. They send a notification the day before your subscription is due to be sent out to remind you that your subscription is due tomorrow, but if they don't have stock they don't tell you, they just don't send it!
Luckily with my last one, for some reason i went into my account to double check and realised it had been cancelled due to OOS, which is unacceptable as i was not even told, and it would leave me with limited dog food left and to find an alternative for fussy dogs with food allergies.
I asked them if they could send me just 1 bag of a different flavour as a replacement so i could make sure they would take to it. I was sacrificing £82 out of desperation having limited time before i would have no food left and the risk the dogs wouldn't eat it and I'd waste £82. However, they didn't listen and have charged me for 2 bags of it and dispatched them!!
I also asked them, in the future could they let me know with some notice if they are OOS on my subscription to enable me to plan my dogs food, but they just ignored me.
They also couldn't give me any date when they would be back in stock with my subscription.
Secondly prior to this, they sent me the wrong flavour, they sent me chicken which my dogs have allergies to. However I didn't open the parcel until i had run out of dog food, and realised it was the the wrong one. I contacted them immediately and asked if they could immediately dispatch my correct order as i had no food left. They refused to dispatch it until the incorrect product was collected and returned to them!
I explained i had no more food left and it was their mistake, they didn't care, they insisted it was returned first! (even sent them a photo of the incorrect parcel/item, and i have never ordered this flavour ever in the past).
Truly shocking that as a customer I have to pay for their mistakes whether that is financially or with my dogs wellbeing, and I have been a long time customer.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sabre Pet Food
Thank you for taking the time to share your feedback, we’re very sorry to hear about your recent experience especially having been a loyal customer with us for a long time and experiencing these unfortunate events on your last 2 orders out of 52 orders total with us.
We take concerns like this seriously and have been trying to reach you to resolve this as quickly as possible. We’ve attempted to contact you by phone, left a voicemail, and also sent an email, but haven’t yet been able to connect with you. We would still really appreciate the opportunity to put this right for you.
Regarding your subscription, we sincerely apologise for the inconvenience caused when your product went out of stock. We recently experienced a technical issue between our IT systems which affected how stock availability was communicated online, we have put measures in place to ensure this does not happen again.
When this issue was raised a replacement product was discussed. Due to a misunderstanding, the order was then initially processed in line with your usual subscription (2 x 10kg), rather than the requested 1 x 10kg trial. As soon as this was identified, we cancelled and recalled the order, refunded the additional bag, and arranged for the correct 1 x 10kg to be sent on a next-day service.
We’re also very sorry for the earlier incident where you received the incorrect flavour in a previous order, we completely understand how frustrating this must have been. On that occasion, we arranged for the incorrect item to be collected while ensuring the correct product was dispatched, with both the collection and replacement taking place on the same day to minimise disruption.
Please be assured that we do care deeply about both our customers and their pets, and we are continuously reviewing our processes to prevent issues like this from happening again. We would really like to resolve this fully for you.
Please contact us at customerservices@sabrepetfood.co.uk , call us on 0800 229 4010, or let us know a convenient time for us to call you. Kind regards, Team Sabre 🐾
The product is excellent
The product is excellent. We can see a big improvement in our dog's digestive health. He seemed to have a lot more energy after the first couple of meals, this is normal now. Very impressed, he also seems to love the taste 😊.
We have been struggling to sort out a subscription which is the only thing preventing 5 stars.
12. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hi Elizabeth, Thank you for your review it is very much appreciated! I understand our customer services team has contacted you to advise how to set up our subscription services but if you need any further help please do not hesitate to reach out! Kind regards, Team Sabre 🐾
Vastaus yritykseltä Sabre Pet Food
Thank you for your review it is very much appreciated, Team Sabre 🐾
Vastaus yritykseltä Sabre Pet Food
Thank you for the review, we really appreciate your business. Team Sabre 🐾
Cold pressed insect food
I’m really pleased with the insect cold pressed food. My dog isn’t anywhere near as windy, his poo is better formed and we can sit in a room with him without needing an oxygen tank. Win win!
12. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hi Linda, thanks for your fantastic review! This did make us chuckle, in-fact... we're giving you review of the month! Thanks again! Kind regards, Team Sabre 🐾
Vastaus yritykseltä Sabre Pet Food
Hi James, thanks for your great review! We really appreciate it! Kind regards, Team Sabre 🐾
Sent wrong food
Normally higher than this. Been on subscription for 9 months, but the last delivery sent wrong food, very underwhelming response from Sabre. It meant I was left without correct food for my pup until replacement was delivered.
25. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hey Maggs, thank you for leaving us a review! I have looked into this further and first of all I do apologise that you received the incorrect item.
I can see that the replacement for the incorrect item was sent on the same day as you raised the issue with us, and that you received the correct item sent on a next day service the following day, us resolving this within 24 hours.
It isn't often errors like this happen, however we always make every effort to resolve any issues as quickly as possible.
We thank you for your continued support!
Kind regards, Team Sabre 🐾
Great food
My fur baby loved her trial pack of Sabre food, she has a super sensitive tummy but with this her poops were perfect, ordered the 20kg bag amazing value she has been on it a week now and I can already see her shining, she loves it, delivery was amazing ordered one day came the next, thankyou
25. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hi Nicole, thank you for your your 5 star review on our products and service! It's great to hear all the benefits it is bringing your doggy too! Kind regards, Team Sabre 🐾
Im new to Sabre pet food
Im new to Sabre pet food, but my dog loves it, and the delivery is excellent
12. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hey David, thanks for your great review! Welcome to the Pack - we appreciate having you and glad your dog loves our food and fast delivery! Kind regards, Team Sabre 🐾
Vastaus yritykseltä Sabre Pet Food
Hi Kevin, thanks for your great review! Glad to hear Chester loves his food from us & leaving 5 stars! Kind regards, Team Sabre 🐾
Sabre offers a variety of good quality…
Sabre offers a variety of good quality products, which are competitively priced, with an efficient turn around time on orders.
10. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Thank you Sam for a 5 Star review. We really appreciate that. Team Sabre 🐾
Insect Complete Dry Dog Food is AMAZING!
Insect Complete Dry Dog Food - Hypoallergenic. This food is amazing!
My dear old boy has always had a sensitive digestive system: his stools have been very soft/runny and he has taken a long time to pass the matter. Since the switch to DARF Hypoallergenic his stools are firm. and he no longer strains to pass insignificant amounts.
The order was processed and dispatched very quickly.
12. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Thank You Louise for such a lovely review, we are delighted that your dog is thriving on our Insect complete. Thank you again for taking the time to write this, Team Sabre 🐾
The food smells so delicious I was…
The food smells so delicious I was tempted to try it! My dog is enjoying it and I am very happy that for such high quality food the price was unbeatable. I am subscribing for the next orders. I bought the DARF Regular 20kg.
13. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hi Silvia, Thank you for leaving such a positive 5 Star review from us all at Team Sabre🐾
Vastaus yritykseltä Sabre Pet Food
Hi Huw, Thank you for leaving us a 5 Star review we really appreciate your business. Team Sabre 🐾
Vastaus yritykseltä Sabre Pet Food
Hi Helen, Thank you for taking the time to leave us a 5 star * review we really appreciate your business. Thanks again Team Sabre 🐾
Vastaus yritykseltä Sabre Pet Food
Hi Matt, Thank you for your 5* review! We're so pleased you are happy with our service! Kind regards, Team Sabre 🐾
Outstanding!!
Quick delivery and the food is fantastic. My dog absolutely loves it, so I'm definitely sticking with this company and the food. Thank you.
13. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hi Maria, thank you for leaving us an outstanding review! We are so pleased to hear your dog is loving our food and you enjoy our quick delivery! Kind regards, Team Sabre 🐾
Love the DARF food and found the…
Love the DARF food and found the company to be very helpful and fast to respond to any queries. I now have a subscription with the company
10. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hey, we are so pleased to hear you love our DARF range and our customer service! Thank you leaving us a great review! Kind regards, Team Sabre 🐾
food delivered when expected ,changed…
food delivered when expected ,changed week of delivery .this was not a problem at all. Food of high quality thankyou
10. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hi Andrew, Thanks for leaving such a wonderful review on our service and products! Glad we could help you when you needed to change your delivery schedule. Kind regards, Team Sabre 🐾
Wanted to try this dry food
Wanted to try this dry food as alternative to raw. Was using kibble but looking for something more nutritious but without the storage space of raw. Love the fact you can get a small sample to see if your dog enjoys before buying a big bag.
10. maaliskuuta 2026
Vastaus yritykseltä Sabre Pet Food
Hey Natalie, we are so pleased to hear that your dog is enjoying our food! Our sample service is great to try before buying in bulk so I am pleased you enjoyed this service too. Kind regards, Team Sabre 🐾
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