thesabercompany Arvostelua 

1 021
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

The customer service was so, so. I had multiple different support people telling me different things. At one point I was given multiple discount codes that I was told would stack on each other, then a... Näytä lisää

Saanut 5/5 tähteä

Saber came non borken and out of the box easy to "build" an already pre charge, the dueling was good BUT i noticed at the Luke skywalker saber if you lose the spring under the powder button the pla... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

The sabers look great, i got shadow maul ones but for some reason when i change colour it can inly turn pinkish, not deep red, and also swich in the second half is pretty painful to press

Saanut 5/5 tähteä

I've purchased a few products from The Saber Company. At times I've contacted their customer service team with questions and/or concerns. But every time Jaz Parker works with me to answer my questions... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

Hi! We are Thesabercompany, the saber brand build for the fans! We are all about transparency, please leave your honest review on this trustpilot page. All the love, Thesabercompany


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 90 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(1 021)

90 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Birthday Gift:

Birthday Gift: Email question was answered immediately. Received saber slightly earlier than promised. I was concerned b/c of the out of country order, but it want smoothly and easy!! The saber is awesome, b/d gift to grandson, he loves it.

4. kesäkuuta 2025
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Dorothy,

Thank you so much for the lovely feedback! We’re thrilled your order arrived ahead of schedule, and even happier to hear your grandson loved his birthday saber.

It’s always an honor to be part of such meaningful moments. ⚔️🎂

– The SaberTheory Team

Saanut 5/5 tähteä

I bashed the wrong people, these guys are great

Nevermind, these guys are innocent and my son should have bought from them!!!!

25. kesäkuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Greg,

Thank you for your feedback. We’re truly sorry to hear about your experience, but we believe there may have been a mix-up.

We are SaberTheory, and we do not carry a product called “Obi-Wan’s Ep3 The Negotiator 3.” We are also not affiliated with any company simply named “Theory.” Could it be that your order was with a different brand?

To help clarify and ensure your concern is addressed properly, could you please provide your SaberTheory order number? You’re also welcome to email us at info@sabertheory.com so our team can look into this immediately.

We pride ourselves on transparency and customer care, and we want to make sure your concern reaches the right company.

—Team SaberTheory

Saanut 5/5 tähteä

The product we purchased was found my son online.

The product we purchased was found by my son online. I trusted his judgement as he researched a lot of different products the Lightsaber we picked was very high quality and functioned exceptionally. He is the expert and has been raving about how much he likes it for more than a month now as he discovers new features and settings. He is more than happy and that is all I hoped for .

13. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Scott,

Thanks so much for the kind words! We’re thrilled to hear your son’s still loving his saber and uncovering new features, exactly the kind of long-term joy we aim for.

Appreciate your support!

—Team SaberTheory

Saanut 5/5 tähteä

Good Support !

I Had a problem with my saber sound module, i contacted Saber Theory support and they sent me another piece really quicky !

Thanks Saber Theory !

24. kesäkuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Lu,

Glad to hear your sound module was sorted out fast! We’re happy everything’s working now, enjoy the saber!

—Team SaberTheory

Saanut 5/5 tähteä

Its perfect

Its perfect. I just Got my xenopixel nova lightsaber, and its perfect!

27. kesäkuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Niclas,

Awesome to hear you're loving the Nova Xenopixel! We’re thrilled it’s hit the mark. Thanks for the support, and enjoy every swing!

—Team SaberTheory

Saanut 5/5 tähteä

Ani V1 saber giveaway

I won an Ani V1 saber in a giveaway for may the 4th. They kept me up to date with quick responses and the lightsaber itself is awesome. Really happy that I was a lucky winner.

10. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Senna,

Huge congrats on winning the Ani V1, and thanks for sharing the love! We're thrilled you’re enjoying the saber and glad our team kept you in the loop. Hope it brings epic moments for a long time to come!

—Team SaberTheory

Saanut 5/5 tähteä

awesome lightsabers

very high quality and very awesome sabers and great customer support

16. kesäkuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Connor,

Awesome to hear you’re loving the sabers! High quality and great support are exactly what we aim for, thanks for the shoutout.

—Team SaberTheory

Saanut 5/5 tähteä

The delivary was pretty fast and the…

The delivary was pretty fast and the sabers are the best they are really durable and they are really bright with cool soundeffects. It's an easy 5 out 5 and a 10 out of 10

10. kesäkuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Leon,

Thanks for the awesome feedback! We're thrilled you're loving the sabers, fast delivery, and top-tier brightness are exactly what we aim for!

Appreciate you being part of the SaberTheory community!

—Team SaberTheory

Saanut 5/5 tähteä

i have it 2 days now the package is…

i have it 2 days now the package is beautiful it has good sounds and more they are absolutely masterpieces

10. kesäkuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Ferre,

Thanks for the awesome feedback! We're so glad you’re enjoying your saber, it sounds like the unboxing experience and quality hit the mark. Here’s to more epic duels ahead!

—Team SaberTheory

Saanut 1/5 tähteä

Disgusting

4. toukokuuta 2025
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Emil,

We’re sorry to hear about your saber issue. We previously contacted you on May 31st regarding this matter, but have not yet received a response. To expedite the diagnostic process and facilitate a swift resolution by our Technical Team, we kindly request that you provide a brief video demonstrating the problem.

Looking forward to your response!

Saanut 1/5 tähteä

Didn't get my product and they took a…

Didn't get my product and they took a month to send my money back

4. toukokuuta 2025
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Dear Fender,

Thanks for your review, and we’re sorry for the trouble with your order.

To clarify, your order was placed on May 4th and canceled the same day because an accessory was ordered alongside the Free saber, which created an invalid combination in our system. As a result, the order couldn’t be processed, and we issued a full refund immediately on May 4th.

We also sent you an email with a look at the latest promotions. Today’s the final day of the sale if you’d like to check it out.

We appreciate you bringing this to our attention and hope we can earn back your trust.

– The SaberTheory Team

Saanut 1/5 tähteä

2 sabers.. 2 different material.. both trash

I ordered 2 sabers.
Mauls and Inquisitors.

Maul cheaper for fight,
inquis more expensice for display.

While hilts were nice looking that was propably the only thing goodabout them.
For that prize i was disgusted..

in 1st 3 days, all 3 of them (mauls are technically 2 sabers at one) started having lighting issues. Switching off on its own, buttos started to be too sensitive or stoped worked at all. They color is changing so freaking fast that it is impossible to get the red one.. they both are missing the sounds for those specific sabers but god kills us if we missed the unicord sounds right?

now they thave separated problems.
Inquisitor has a new function that you can switch to full round or just half.. that was cool asf... until i found out it is held by magnets... so fricking weak that the round part of the hilt is moving on its own..

Darth mauls sabers are just falling apart. like litrally.
but thats not the worst part... Nobody will tell oyu that you have to disamble the whole fukcing thing to get to the charge port.. it is hidden inside the hilt so you have to take out the whole inside... not covered at all so all motherboards and stuff is exposed..

also when you have to use those screwerdrivers to split maul sabers into two... how about.. i dont know... screw the whole thing. why do i have to use screwdrivers to hold them together...? Like imagine that in battle...
"oh you cut my saber in half.. let me just... take my small srewdriver... oh no!... one tiny little screw fell to the ground!...I can´t find it! what a shame...lets fight now... oh you left already.."

not fricking mentioning that batery goes bye bye after like a hour...

Compared to lightsaber spear from armyfantasy.cz
it is more expesinve but the batery lasted 3 days in row... not a single problem until we hit that saber too hard and it was the funniest thing i ever witnesses bcs it switched off upon contact and after re-ignition.. it turned white... "bro you just turned me into grey jedi" And guess what. it still works after that... and that was year ago...

28. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Matěj, thank you for the detailed feedback and for taking the time to troubleshoot on your end. We're glad some of the issues were resolved. However, we are still concerned about the burning smell from the Maul hilt and would like to get that looked at by our technical team as a priority. Please reply to us at info@thesabercompany.com so we can take the next steps and make sure everything is safe for you to use.

Saanut 4/5 tähteä

Overall good just two issues I had

My experience was good there was some confusion at first with the order but they got back to me and were very helpful the only thing I could really point out as being difficult is having a hard time going through the website to see my order and manage the options and they did end up helping me with that and they were patient and kind just did take a while to hear a response but that’s understandable in a busy business month like may with a short staff overall very good

27. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Blake,

Thanks so much for the honest feedback, we really appreciate it! Sorry for the initial confusion and delay; May was a busy month, but we're glad we could help in the end.

Also, thanks for pointing out the website issue. We're working on making it easier to manage orders going forward.

Appreciate your patience and kind words!

-Team SaberTheory

Saanut 5/5 tähteä

Great!!

The sabers worked perfectly fine, they are beautiful and bright

19. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Thank you, Daniel! We're thrilled that you love the sabers. Enjoy the bright and beautiful glow!

Saanut 5/5 tähteä

Had an issue charging the battery

Had an issue charging the battery. Customer support was quick to help and resolve the issue.

22. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Thank you, Sean! We're glad our customer support team could assist you quickly and resolve the issue. If you need anything else, feel free to reach out!

Saanut 5/5 tähteä

I absolutely love my lightsabers!

I absolutely love my lightsabers!! I got the Knight sabers and I bought them in the May buy one get one sale! I love the app and how it helps you understand how to use it better and it’s so easy to use! Thank you guys so much for bringing Star Wars to reality! May the force be with you!

21. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Thank you, Alaina! We're so glad you love your Knight sabers and found the app easy to use. Bringing Star Wars to reality is what we love to do. May the Force be with you!

Saanut 5/5 tähteä

Costumer service is top notch, I felt special!

I was shocked about the very high product quality, didn't expect it to be honest, I truly felt special when I got my hands on them. There are many options to choose from according to taste and budget. I could not afford that particular saber without the May 4 SALE opportunity, let alone the 2nd one. When I had a personal question that I couldn't find the answer for on the website - which is rare, they pretty much cover it all - contacting the costumer service was a really nice experience! They answered fast, with polite and informative response and I always felt that they care! I experienced a personal communication, not an auto-generated bot response. They tried to help and assist me - within reason - the best way they could. I am truly amazed about this, nowadays its a rarity and very much appreciated! Thank you again!

4. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Sasa,

Wow! Thank you so much for this amazing review! We're genuinely thrilled to hear how special you felt and that our team could help make the experience memorable.

It means the world to us that you noticed the personal touch in our service. We're all about real conversations and real support, and hearing that it stood out to you absolutely makes our day.

We’re so glad the May 4 sale helped you get what you were looking for. Thanks again for your kind words, they really keep us going!

– The SaberTheory Team

Saanut 5/5 tähteä

Thank you very much for the lightsaber

Thank you very much for the lightsaber. We really like it.
We plan to buy more lightsabers from you.

9. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Thank you, Inesa! We're delighted that you love the lightsaber and plan to get more. We appreciate your support!

Saanut 5/5 tähteä

Super fast amazing people

Super fast and detailed responses on any questions I have for them!
Lightsabers are so realistic and amazing

8. toukokuuta 2025
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Thank you, Thomas! We're thrilled that you love the sabers and appreciate our fast responses. Enjoy your saber adventures!

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