Ryanair Arvostelua 87

Charged €120 at Lisbon Airport for a bag that clearly fit inside the Ryanair sizer. Completely unjustified.

On top of that, our luggage was returned severely damaged and is no longer usable. The condition of the bag clearly shows mishandling during transport.

Customer service has been extremely disappointing, only replying with generic messages and refusing to properly review the evidence provided.

Very poor experience, lack of accountability, and unacceptable treatment, especially while travelling with a baby.

Ryanair gebeld na geannulleerde vlucht. De heen en terugvlucht niet op hetzelfde moment geboekt maar wegens annullatie heen kon terug ook niet worden gebruikt. Ik kon die laatste niet automatish herboeken. Wegens de situatie annulatie kon ryanair ook voor rechtzetting voor de trugvlucht zorgen. Ik diende terug te bellen wanneer ik een vluchtmoment had besloten, er zou een nota gemaakt zijn zodoende ik niet het hele verhaal moet opnieuw doen. Op 17 maart na ruim 1 u wachten een zeer boertig persoon aan de lijn gehad, van meet af erg bot onvriendelijk, snauwen en blaffen. Probeer daar maar eens wat aan te vragen. Ik vroeg om een beetje vriendelijkheid dat is aangenamer maar die oostblokvrouw bleef doorblaffen, was een halve minuut minder erg toen ik het vroeg en ging gewoon verder met het gedrag. Niks kunnen bekomen tot zover. Als het aan hen ligt lost case. Ne mens moet veel te veel tijd en energie steken in iets wat een normaal recht hoort te zijn. Ik hoop dat die nutteloze dolle blaffer onslagen word, daar ga ik werk van maken

Worst airline in the world. Changed my flight to the previous day and then with held my refund for over a year, not to mention they line Aviation ADR pockets to scheme away from it.

Absolute zero customer care. I booked parking through Ryan Air but recieved no information what so ever. When I politely contacted their customer services i just got contact Manchester Airport. When contact Manchester Airport they said contact Ryan Air they took your money. It like a poxy mero-go-round. I asked how to make a complaint and guess what nothing. Complete silence. WARNING.. Dont get parking from Ryan Air they are sooo bad.

Ryanair lost a loyal customer today. I know they don't care.

Flight cancelled at short notice. No viable alternative offered.
Faced with an urgent international connection the next day, we had no choice but to book another airline immediately.

Ryanair’s response?
Template emails. Zero context. Zero empathy. Zero responsibility.

I was a very frequent Ryanair customer, flying with them weekly for years. That loyalty meant absolutely nothing. They really do not care about customers at all.

This isn’t “low cost” — this is no service at all.

I will no longer fly with this airline and strongly advise others to think twice if reliability and support matter to you.

Thank you, Ryanair, you helped me to take this decision I should have taken a long time ago.

Meer dan 5 uur vertraging op 23/11/25 vlucht FR8174 van Charleroi (Brussels South) naar Lanzarote. Ze laten ons meer dan 5u in het vliegtuig zitten en weigeren nadien de eu-claim uit te betalen omdat het vliegtuig vertraging zou hebben door slechte weersomstandigheden in Krakau? We zaten 5u vast in Charleroi, daar heeft Krakau niets met te maken. Een Vuille leugen is dit en puur bedrog. Het personeel aan boord had gezegd dat ze ons moesten en zouden vergoeden. Degoutante praktijken, vuile leugens. Mensen die samen met mij om de vlucht zaten laat ons allemaal hier een klacht indienen en misschien veranderen ze van gedachten.

We hebben een keer ingecheckt online, wat moet volgens hen. We hebben betaald om naast elkaar te zitten en er is ‘ineens’ een fout opgetreden terwijl het geld is afgeschreven. Vreselijke app en vreselijk geregeld. Vlieg nooit meer met deze maatschappij.

Dishonest company that doesn’t respect the law. My flight FR3609 Lisbon to Brussels-Charleroi on the 29th may at 10h50. The flight was supposed to land at 2h30 pm and arrived 6h20 pm
almost 4 hours later than prévue due to technical problems with the plane. I missed my daughters birthday .I have been trying to have my compensation for the last 6 months and they simply ignore the registered letters sent by me or my juridic protection. They also didn’t provide receipts of the food bought in the flight (so that we couldn’t claim it back)or given us any vouchers.

We vlogen vorige week maandag vanaf Eindhoven richting Alicante zouden om 14:45 vertrekken maar dat werd 2,5 uur vertraagd zonder enige uitleg, later hoorde we dat het vliegtuig stuk was en dat er nieuwe onderdelen in gezet moesten worden pfff gewoon super slecht geregeld, afgelopen Dinsdag precies hetzelfde 14:05 boarden bleek dat ik niet de enige was die prioriteit had geboekt maar t hele vliegtuig, en we moesten met 300 man drie trappen af en uiteindelijk bleek er weer iets mis te zijn met een paar vliegtuigen van Ryanair we moesten 55 minuten op een trap wachten de deuren naar de baan waar de bus ons op zou halen werden gesloten en veel mensen vielen bijna van hun stokje, dit was onmenselijke en heb dit nog nooit meegemaakt wat is er mis gegaan met de stiptheid van deze maatschappij, voor mij en denk vele andere reizigers een zeer slechte ervaring en einde van een mooie vakantie...... Ryanair.. Nooit meer

Wat een vreselijke ervaring. We twijfelen nog over het toevoegen van family plus, dus we dachten we voegen dit later nog toe. Maar dat kan dus niet en staat echt helemaal nergens vermeld dat dit later niet meer kan. Moeten we bijna 90 euro extra betalen voor dezelfde aantal kilo’s… 2 keer contact gehad met de klantenservice en de laatste keer via de telefoon heel onklantvriendelijk te woord gestaan. Je kan niet meer annuleren dus pech gehad dit is het beleid.

Als je reist met je kind krijg je een gratis stoel (mits beschikbaar) maar je kan niet zien welke stoelen wel en niet beschikbaar zijn pas na boeking. Je raadt het al geen stoel meer beschikbaar, echt maar een paar rijen waren überhaupt geschikt. Dus toch nog €60 moeten bijbetalen om stoelen te selecteren.

Aan alle slechte reviews te zien heeft Ryanair ook maar weinig interesse in het leveren van een fijne ervaring voor de klant. Als je een andere optie hebt, doe dat. Staar je niet blind op hoe “goedkoop” ze zijn want goedkoop is duurkoop blijkt maar weer…

Dear Ryanair Service,

I am writing to formally raise a complaint regarding the unacceptable behavior of three staff members (Only 3 of them, I can't remembered there name. Two females, and one Male) during our recent flight from Dublin to London Stansted (Flight FR290) on 30 August 2025, scheduled to depart at 6:00 AM.

Despite having paid for extra luggage on spot, my co-passenger and I—Abhirup Bhattacharjee and Sriparna Basu—were subjected to aggressive and disrespectful treatment by your ground staff. They shouted at us without provocation, refused to listen to our concerns, and demonstrated a complete lack of professionalism and courtesy. Their attitude was not only inappropriate but also deeply distressing.

We were not alone in this experience. At least four to five other passengers expressed similar frustration and discomfort due to the same staff members’ behavior. It was evident that these employees were unable to manage passengers calmly or respectfully, which reflects poorly on Ryanair’s commitment to customer service.

In addition to raising this issue with Ryanair, I will be filing a formal complaint with the Consumers' Association of Ireland regarding the harassment and mistreatment we endured. Passengers deserve to be treated with dignity and respect, especially when they have complied with all airline policies and paid for additional services.

We request that this matter be investigated thoroughly and appropriate action taken to ensure that such behavior is not repeated. We would appreciate a response outlining the steps Ryanair will take to address this issue.

Was erg huiverig na de slechte berichten altijd over ryanair....maar ging
Prima. Was bang dat mijn geboekte ticket niet geaccepteerd zou worden gezien ik alle doopnamen en geboorte- achternaam EN getrouwde achternaam had ingevuld ( staan ook zo allemaal genoemd in mijn paspoort). Voorafgaand aan vertrek toch even met klantenservice gechat, zij kon mij geruststellen en vertelde dat dit geaccepteerd werd. Dank voor hulp Zuzanna J.
Dus ook een keer een goed bericht voor deze prijsstunter!

To Whom It May (or May Not) Concern re Ryanair,
I write today in reluctant awe of the Ryanair La Rochelle ground staff maestro, Damian. On Thursday 4th September 2025, at precisely 11:00 a.m., my wife and I (a mild-mannered couple in our sixties, foolishly believing ourselves compliant travellers) were privileged to witness a virtuoso performance in the dark art of “carry-on enforcement.”
Having already entrusted a 20kg bag to the hold under Damian’s watchful eye earlier that morning, we later made the fatal mistake of pausing at duty free. A bottle of wine, a Toblerone for myself, and a bag of sweets for my wife — tokens of our holiday — were slipped into our modest 10kg cabin bags, both well beneath the weight limit when last checked.
But fate had positioned us at the end of the boarding line, where Damian lay in wait, like a hawk poised above unsuspecting prey. With surgical precision he demanded my wife’s bag enter the sacred sizer. A millimetre of bulge on one side was all it took: guilty ! A €75 toll was exacted, and her bag banished to the hold.
Outraged, I rashly tested my own case. Alas, by some miracle of angles, it too offended the deity of the sizer. Another €75 demanded. My wife, resourceful as ever, suggested moving a few items to her under-seat bag. But Damian, ever the immovable sentinel, coolly declared that “the rules are the rules.” Truly, such composure in the face of common sense deserves recognition.
In total, €150 was extracted at the final gate, under the implicit threat of being denied our journey altogether. It was, in its way, a masterstroke of theatre — part pantomime villainy, part medieval highway robbery. If Ryanair does hand out weekly medals for “manual bag tag sanctions,” Damian surely deserves gold.
The entire encounter has left us resentful, embarrassed, and far wiser. I had naively assumed the 10kg cabin policy was about overhead locker space. How wrong I was. It is, quite clearly, about the artistry of extracting supplementary revenue under the guise of regulation.
Let my story serve as a cautionary parable for fellow would-be law-abiding travellers: never let down your guard until the wheels have left the runway. At Ryanair, the ambush can spring at the very last gate.
With biting admiration,
Peter McMorrow

23691029956I recently booked a flight through eDreams with Ryanair (Booking ID: 23691029956, References: KW8E5V, Y4E6XH). Unfortunately, I encountered a frustrating situation at Schiphol Airport. Despite following all instructions provided by eDreams and Ryanair, I was unable to check in online prior to my departure, and I was not adequately informed about the rules or reasons why online check-in was unavailable.

At the airport, I was asked to pay an unexpected €55 fee for not checking in online. I believe this fee was unfair, as I had no clear or sufficient information indicating that online check-in was impossible in my case, nor was I provided with guidance or support to avoid this situation.

I felt penalized for circumstances beyond my control and faced an additional, unexpected cost. I hope eDreams considers reviewing such cases more carefully to prevent similar issues for future travelers.

Overall, this experience was disappointing and left me feeling unfairly charged. I would appreciate better communication and support from eDreams in handling such situations.

PATHETIC!!!
Super annoyed due to Refund not processed, considering lodging a fraudulent complaint against RyanAir – Wallet withdrawal not permitted, nor your website wallet allowed me to buy ticket using Wallet balance

I made a booking on your website on 15-Feb – Booking reference YWYN2C.  This ticket was cancelled by your system as the instalment was not paid.  I assumed that it will be automatically deducted from my PayPal (like for example,
Booking.com does this process smoothly).
Anyways, on 05-March, I booked another ticket for the same route Charleroi – Venice – Charleroi.  However, quite strangely your system did not allow me to use the balance in my Wallet of 411.66 EUR.
Hence, I paid full money of 890 EUR on 05-March to buy the very same ticket, assuming that Ryanair will refund the balance to my bank account.
 
I was SHOCKED as the money was never credited back.  In fact am madly chasing your Chat
Support team (that being the only option to reach out to you) since last month and till date the Refund has not been processed by you. This is RIDICULOUS!!!
 
I have been wasting long time in waiting for your chat support team as they generally take over 45 mins or even an hour to come online on active chat window.
You would have access to my Chat support and can see for yourself that am chasing your team since 19 Mar, first it was Erica and later Molli and then PCC Mouad H.
 
PCC Mouad H confirmed to me that I need to make a request on a link and the refund will be
processed.  I tried doing this and as per below screenshot, this website is pathetic and not working.
 
Unfortunately, am left with no choice, but to consider lodging a complaint with Local Police or Aviation ADR Belgium if the money is not refunded to my Bank account in the next 1 week of time.

Ryan Air is Super bad!!!

Ik heb nog nooit zoon slechte vliegen maatschappij gezien

Grâce à cette compagnie, des millions d’Européens (dont moi !) ont enfin pu voyager à travers l’Europe, et même au-delà, à des prix accessibles à toutes les bourses. Souvenez-vous des tarifs d’un simple Zaventem-Marseille ou Zaventem-Nice avant l’arrivée de Ryanair … c’était un luxe qu’aucune bourse populaire ne pouvait se permettre !

Bien sûr, Ryanair a ses règles tarifaires et ses conditions, mais comme toute entreprise. Rien n’est imposé : à vous de choisir les options ou non. Pour ceux qui veulent voler au tarif le plus bas, c’est simple : acceptez les règles du jeu. Comparez avec d’autres low-cost, vous verrez que Ryanair reste imbattable.

Alors oui, MERCI RYANAIR D’EXISTER !

Mes seules réserves (constructives) :
1. Le confort très basique des sièges – j’aurais volontiers payé quelques euros de plus pour un peu plus de moelleux et confortable pour mes jambes.
2. Les retards récurrents qui compliquent les correspondances ou vous font louper la dernière navette vers le parking.

Mais au final, le rapport qualité-prix reste excellent. Et je propose aux détracteurs, à cause d’une seule mauvaise expérience, à ne plus voler en low-cost … Longue vie à Ryanair !

HORRIBLE !!! Impossible d'avoir une assistance pour recevoir des récipicés des boissons consommées dans l'avion !! Avec leur Boot qu'ils aillent se faire voir Ryanair !!!! PLUS JAMAIS !!!!! ESCROCS !!!!

Would give zero stars if possible. Arrived at gate to be charged £120 to pit x2 small luggage bags on priority to then have them taken off us and put under plane so thanks for the 1 hour wait on arrival at the belt totally defeats the purpose of the smaller luggage bags. Sat on plane for 10 mins to be told be have to wait for some Ryan air staff who need a lift to Spain. Told 15 mins delay ends up 45 mins delay then waiting for our new departure slot. So approx 1 hour 30 delay on a flight that was supposed to be 1 hour 50 mins. Oh and to top it off we have an autistic child who is now hyper as he can’t deal with deals and has his own strict times for meals and bedtime hence the reason we picked this flight time. Never again avoid pay the extra for jet2 or another more established airline

wants to save some money and choose Ryan air.
Please pay extra and choose an other company, 3rd travel with Ryanair, and one after the other was disaster.
They have set next to a lady who was taking 50%of my seat, as she was beyond over weight, and Ryan air had a cheek to charge me for 1 kg over weight, but not charged the lady who was so large that taken my seat 50%.
I asked the flight attendant that I have payed full price but feels like I payed for her comfort rather than my full seat.
She asked me to take a seat back as they have no ability to change my seat. Fallow up I have contacted customer sevice and expressed that rules and regulations needs to be adjust, but no answer was received.
But just to tell you the current one, is that the plane was late( I every time I fly with Ryan air was the case) so we were closed in a small space for over an hr, with no air-con in July middle of summer. Than I asked the flight attendant, to use the toilet as this was over than discomfort, she refused.
ALL OTHER AIR COMPANY ALLOW YOU TO US THE LIU STRAIT AFTER YOU ARRIVED TO THE AIRCRAFT, but RYAN AIR with a really arrogant attitude was refused it.
It was not my fault that the air company was delayed, but looked like I had to suffer!
Unaccepted behaviour from the flight attendant, and so as the unprofessionalism of Ryan air’s staff, to not have a realistic views after they could not handle they delay in a professional manner.

Please do not think you got a good deal with them, pay few hundred more as the emotional stress they cose you with their approach will cost more in the end.
Customer service is the success of any company.