Delivery service very good for timing, communications and physical support The sofa set looks great with lovely deep seats. We are delighted. Now buying a protective cover online as rain has final... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
For anyone thinking about buying from Royalcraft, do not hesitate. We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was excep... Näytä lisää
Yritys on vastannut
Ordered a 3 x 4 Pergola ordering and delivery great no problems was called 30mins before arrival. Pergola looks great very happy so far, ordered as I have RoyalCraft outdoor sofa set that I’ve had 10... Näytä lisää
Yritys on vastannut
Great patio furniture, bought in sale, very quick delivery. Just a little assembly off table otherwise ready to use.
Yrityksen tiedot
Yrityksen kirjoittama
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Yhteystiedot
Taylors Lane, B69 2BN, Oldbury, Yhdistynyt kuningaskunta
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very sturdy furniture
Very sturdy furniture. Cushions as to be expected. I think, however, the 3-seater sofa would benefit from a third (middle) set of legs as it is quite long. The wood looks a little ‘plastic’ but as to be expected for the price. I was very disappointed not to receive a cover. One of the four reviews attached to the advert mentioned it included a cover for the winter but the company adamantly said this review was not for this set of furniture. So why was it attached to the advert? Had a cover been included I may have given 5 stars!
22. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
The original delivery date was…
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden.
Very happy with the folding rope table and chairs which matches a corner seating set that we bought last year from Royalcraft.
19. elokuuta 2025
Vastaus yritykseltä Royalcraft
Dear Lisa, Thank you so much for your kind words and positive review with the mention of our lovely delivery team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Great service
Great service, had a few issues with damaged items but they were replaced without hassle and delivery was prompt and on time so would happily recommend
19. elokuuta 2025
Vastaus yritykseltä Royalcraft
Dear Stuart, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Very prompt service
20. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Really pleased with my chairs
20. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new chairs.
Kind Regards
Royalcraft Customer Care team
Delivered without any of the fixings
Delivered without any of the fixings - screws etc.
Replacements arrived in post a day later but still incomplete.
Sent pack for a 5 seater garden sofa instead of a 6 seater which I had ordered.
Could not enjoy my garden on a beautiful bank holiday weekend.
Very disappointing indeed!!!
20. elokuuta 2025
Vastaus yritykseltä Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. Please email us customerservices@royalcraft.co.uk with your order number so we can look into this further and try to resolve the issue.
Kind Regards
Royalcraft Customer Care team
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Unfortunately one of the back rests was…
Unfortunately one of the back rests was missing. I wrote an email and no reply, then I called and was told that Georgina will call me back but no return call. I called again and then was advised that labels have been printed so assume the parts will be sent. Communications could be better.
29/08/2025, received the missing parts7 days later, however it was a bank holiday weekend. So happy now.
19. elokuuta 2025
Vastaus yritykseltä Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. I will make sure your feedback is passed onto the team.
Kind Regards
Royalcraft Customer Care team
Good product at sensible price.
Good product at sensible price.
Very quick delivery for online order.
19. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Good product just the wrong fixing kit…
Good product just the wrong fixing kit so not enough bolts for my five seat sofa, so one of my family can’t sit down. Hopefully my email to Royalcraft will result in the bolts being sent.
18. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet exceptions. We take your concerns very seriously and are committed to improving. I see you have already emailed our customer service team who will resolve the issue for you.
Excellent Value for money
Value for money, well packed and delivered on time.
Very pleased.
13. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Ordered on-line
Ordered on-line, quick and easy, delivery updates spot on and a very quickly delivery service
5. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Helpful in re-arranging delivery
4. elokuuta 2025
Vastaus yritykseltä Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Atrocious Quality Aluminium Table
I ordered a Royalcraft Sorrento 4 Seater Dining Set from the supplier Garden Street in April 2025. On assembly, I discovered that no screw holes had been drilled for the legs, so they could not be attached.
I was able to get a replacement sent because of this obvious fault. However, after three months outside, the table is severely discoloured, not only at the aluminium edge, but within the glass surface itself, leaving a mottled effect that cannot be cleaned. I am now in negotiation for a partial refund via the supplier, but the so-called quality of this piece left a great deal to be desired.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royalcraft
We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide the best service and products possible and feedback like yours helps us improve moving forward. I will make sure your feedback is given to the team.
Kind Regards
Royalcraft Customer Care team
Good customer service
It said 5-7 days for delivery but it was actually going to be in 2 days which was no good for us due to being on holiday. Rang the contact centre who arranged delivery for 21/7/25 as it was when we were home.
15. heinäkuuta 2025
Vastaus yritykseltä Royalcraft
Dear Patricia, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Love my outdoor table & chairs
Love my outdoor table & chairs, great price, great quality and speedy delivery. 5 star service
11. heinäkuuta 2025
Vastaus yritykseltä Royalcraft
Dear Rebecca, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Excellent response to rectify an issue.
Ordered a parasol on a Saturday, it arrived on the Tuesday - very good - (though no notifications regarding delivery).
The parasol was faulty, so I rang on the Wednesday and was asked to put details in an e-mail. I received a reply within an hour, confirming that a replacement would be sent. I'd asked it would be possible to deliver it by Friday, but that couldn't be guaranteed.
It arrived on the Thursday.
So a shame that the original was faulty, but an excellent response to rectify the issue.
14. heinäkuuta 2025
Vastaus yritykseltä Royalcraft
Dear Tony, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
FABULOUS COMPANY!
FABULOUS COMPANY!
Excellent product's, service and quality!
Highly recommend
14. heinäkuuta 2025
Vastaus yritykseltä Royalcraft
Dear Lisa, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Easy online ordering
Easy online ordering, quick delivery and excellent customer service
14. heinäkuuta 2025
Vastaus yritykseltä Royalcraft
Dear Anne, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Third time returning customer...
Third time returning customer...
Purchased a Wentworth lounge/ dining set last year with firepit table after being shown round the showroom by Aqeel. Few weeks later I returned to purchase a parasol and base. Last week, I returned to purchase their Lugano Polycarbonate Gazebo. There's a reason I return here - the quality of their furniture is top notch, delivery is very fast given I live 10 mins away.
A huge shout out to Aqeel - he is an asset to this company! His customer service skills, knowledge on all sets of furniture in terms of sizing, instructions on how to put furniture together and maintenance is spot on. I'm sure the other colleagues are lovely but there's noone else I'd rather speak with other than Aqeel. Very approachable, professional and as I say, very knowledgeable on furniture sets which saves time and helps with quick decisions!
I've already recommended this place to family and friends, who have made purchases, and will continue to do so.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royalcraft
Dear Customer, Thank you so much for your kind words and positive review! Thank you for the kind mention of our valued colleague Aqeel, we have passed your feedback on to the relevant team.
We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
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