We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I gave them another chance and signed up for a subscription. Paid for first class post as we were in urgent need for the first delivery. Five days later, nothing. Emailed them to cancel the order and... Näytä lisää
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Näytä lisää
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Premium quality natural beauty for textured hair and hairloss
Yhteystiedot
Oxgate lane, NW2 7HU, London, Yhdistynyt kuningaskunta
- info@root2tip.com
- root2tip.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 20 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No scalp irritation
Easy to order. Ingredients listed. Not irritating or burning on my scalp.
I love these products for my toddler…
I love these products for my toddler daughter, it’s the only thing I will use now. The honey rain juice is excellent for detangling, even my son uses it now. Customer service is very good too, any issue I’ve had has been adequately rectified.
We won't use any other products again!
I recently used the Honey Rain Juice detangler and leave in conditioner on my daughter’s hair, which had become quite matted. With the help of my son, we used the spray and gently finger-detangled the knots — and it worked like magic!
Her hair looks absolutely amazing now and best of all, she no longer gets upset when it’s time to do her hair. That’s a huge win for us.
I’ve since ordered more products and I’m so excited to try them out. Thank you again for creating such an effective and gentle solution — it's truly made a difference in our routine!
Amazing product
Amazing product - it’s made such a difference to my daughter’s hair after just the first use! I love that it’s all natural too as my child is only 2 and suffers from eczema. Customer service is also top notch - I sent photo’s of her hair and was given advice on the best product combination for her.
Absolutely wonderful ❤️ 😊
I love your products, they work wonders in my families hair 😍 💕 🙏🏽.
I'm shocked by the customer service 😠
I don't even know where to start with this review.
I like some of root2tip's products. And have referred people to them in the past.
The issue I've got today has been left unresolved by the company since my first email to them on 30th January 25. I don't receive emails from them unless I email and ask where my order is. Each time they reply, they send 'apologies and your order will be sent out Monday/tomorrow... Etc'
This as I said before has been going on since 30th January. It's unacceptable.
I ordered the 250ml protein treatment, but was sent two 100ml pouches. I asked for money off, but the company said they'd send another pouch. And as of today 3rd April, still nothing.
In the last email received on 13th March I was told it'd be sent out on Monday. 🤷🏾♀️
"Hi Samantha,
You have actually received the full 250 ml. The pouches are filled to 130ml each. I apologise you have not yet received the extra pouch however we have only just received stock.
This will ship on Monday.
Have you used the product?
The pouch states 100ml but is always overfilled. You are not to know that.
Also apologise for the lack of communication. We have had an issue with our couriers and it has taken all of our time.
Have a good evening. "
So, while I don't like to leave one star reviews on black owned businesses, customer service is key.
If they had put in the package an apology for not sending what I'd ordered, but here's a 20% off your next order. There would have
been No complaints from me.
Maybe the fault of the Packers? - who knows.
I won't be purchasing from here again, and it's a shame. It's been almost 3 months with no resolution.
Best black hair products I've used!
This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip through extensive research and reached out to them to see if it would really help. I was recommended the scalp serum product by them and so-far so-good, haven't had any issues since! Fast delivery and great in-depth information on products and how to treat your hair from the company themselves. Would definitely recommend. Thank you root2tip!
Thank you for your very quick response…
Thank you for your very quick response in replacing the damaged product!!
The product's are great
The product's are great, easy to use and the creme smells lovely.
Product quality and size Hair Shake…
Product quality and size Hair Shake conditioner reduced to sample size....
I ordered the hair shake and the product and quality has changed. The cost is too high for a sample size of the conditioner when I ordered before the container was 4 times thts size....ridiculous..will never order again...also not as thick..For reference the size was 4 to 5 times bigger...and now the price is higher for a sample size...RIPOFF. In addition I tried 3 times to post this review on the compamy website ....each time the review disappeared...not there as of now🤔

Vastaus yritykseltä root2tip.com
I tried out some products for my 10…
I tried out some products for my 10 year old daughter who is mix race and she really liked them so I have recently done another order to re buy the Honey rain detangling spray and try out some new products too.
Fast delivery and the quench thirst…
Fast delivery and the quench thirst anti breakage crème is no longer thin and back to the original thick formula. Very happy to see the positive changes.
The delivery was super fast
The delivery was super fast. I love these products. I would be lost without them. They have been a game changer for our child's hair.
Change your hairstory
Love this brand and what it represents. I can tell a lot of hard work has gone into these products and the results speak for themselves.
Effective products
Effective products. Received order swiftly. Due to sale and popularity, some products sold out.
I absolutely love this brand!
I absolutely love this brand. I've noticed a big difference with my daughter's hair which can get very dry. I definitely recommend this brand.
Quality of goods
Quality of goods, and delivery of service. In particular the the Honey rain juice, and the Grow it long serum which is great for people with Locks. Thank you Sal.
Simply the best!
I ordered the Back2School Afro-Curly Kids Moisture System for my daughters hair. The products from root2tip are fantastic for her hair, they really make a difference to how good it looks but also the ease of styling. I really appreciate the advice that comes with the products, as I had no experience of kinky/coily hair before my daughter was born. I highly recommend these products, especially the honey rain juice!
So far so good
So far, i very happy with the products from Root 2 Tip. Mine and my children's hair have thrived. I didn't really have issues with the condition of our hair, however I'm happy that the products are vegan friendly, catered for natural hair with no harsh chemicals and we had some more hair growth which is a bonus!
I'm very glad I came across this company as I was really concerned with what ingredients were in these shop bought brand name products. I will definitely continue purchasing from Root 2 Tip!
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