Posted tracking info was incorrect but it got here eventually after several weeks. Unfortunately it is not as described. There appears to be a thin layer of printed material with the pattern on top of... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!
Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the room... Näytä lisää
I have tried to contact customer service multiple times for a refund, no one has replied to my emails. I included order number and I have product in same packaging as was sent, however it seems as if... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
roomtery - is an online store featuring aesthetic room decor selected and divided across all the most popular aesthetics such as pastel aesthetic, indie, soft girl aesthetic, grunge, cottagecore aesthetic, dark academia and many more. We are happy to make shopping fun and convenient to help you make your dream room come true!
Yhteystiedot
Yhdysvallat
- roomtery.com
2,6
Välttävä
67 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 33 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
wrong item sent, and totally unreachable
They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!
3. toukokuuta 2026
Ignored my requests to cancel the order
I requested a cancellation of my order twice through the support email long before the order was shipped and i got completely ignored and sent a bunch of promotional emails anyways and they shipped the order.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Loved the fabric but the duvet cover …
Loved the fabric but the duvet cover had no straps or buttons to attach to an insert. Cheaply made. Would love to return
11. huhtikuuta 2026
Great thx!!!!!!!!!!
20. huhtikuuta 2026
Received wrong items. Customer service unreachable.
I received three glasses in the wrong color. I reached out as best I could to try and return the wrong color in exchange for the right items. I’ve never received a reply. I wasn’t upset at first, but now super frustrating I’m out $100 for something that doesn’t work for me!
19. maaliskuuta 2026
cancelled my order for me and didnt…
cancelled my order for me and didnt tell me why
4. huhtikuuta 2026
Vastaus yritykseltä roomtery
Hi Taylor. I'm really sorry taht noone reached out to you for more infor regarding your order. Your order was cancelled and refunded due to unavailability of the item you order. It sometime happens that some items are still appear on website while we have no stock at the warehouse. I'm really sorry for such eperience =(
You can reach out to hello@roomtery.com to get your bonus store credit compensation for the inconveniences.
Item was fine but returns…
Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the roomtery customer service team to approve my return. It’s quite annoying that you even have to get approved for a return and that there’s no other way to initiate a return without emailing customer service first. At the very least I’d rather have a phone number to speak to someone in real time. Instead I'm waiting days for an answer and now it has to be my responsibility to continuously follow up.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
I bought 9 items and 4 of them were…
I bought 9 items and 4 of them were broken BUT I received good help and a lot of care when being shipped replacements. Great Customer Service.
18. maaliskuuta 2026
Vastaus yritykseltä roomtery
Hi Sophia! We are really sorry for the damaged items in your order. Please check your email, we are waiting for you to confirm the details for the replacement package.
Stain on pillowcase
It took 2 weeks to get my order. The fabric is thin and cheap looking. My pillow case came with a stain on it that won’t come out. I’m really disappointed.
6. maaliskuuta 2026
3 weeks after ordering and still…
3 weeks after ordering and still haven’t received my package or been able to track.
8. helmikuuta 2026
Vastaus yritykseltä roomtery
Hello Christin,
You placed your order on February 8th, and the package was shipped on February 12th.
It is currently scheduled for delivery on Monday, February 23rd. A shipping confirmation email, which included your tracking number, was sent to you on 12th as well.
Additionally, we did not receive any inquiries from you regarding difficulties with tracking the package.
My money was refunded to a whole other…
My money was refunded to a whole other Mastercard but the money was taken out of my account
5. helmikuuta 2026
Vastaus yritykseltä roomtery
Hello, Zoe. There's no physocal possibily to refund your order to the different card. You order was cancelled and refunded to the original method of payment. When payments are made through Apple Pay, the card number displayed in your banking app may appear different due to Apple’s secure payment token system, but the refund is always returned to the original payment method.
It took two in a half weeks to arrive…
It took two in a half weeks to arrive and it doesn’t really look like the pictures its more yellower then expected.
3. tammikuuta 2026
Will come back again if I need items from this seller
Easy navigable pages and easy purchase process.
1. joulukuuta 2025
Cancelled Order due to Low Stock
It was good I got refunded, but damn I really wanted those products. Wish I had known they were out of stock instead of getting my hopes up for a moment when my order went thru.
30. lokakuuta 2025
I have been trying to get in touch with…
I have been trying to get in touch with someone for over a month to return my sheets. I have sent numerous emails, including DM‘s and comments on Instagram and have gotten zero reply.
9. syyskuuta 2025
Vastaus yritykseltä roomtery
Hi, Marion. Your order #11087 was delivered on October 15th to your front door. Can you please confirm receiveing your order?
The Roomtery website is appealing and…
The Roomtery website is appealing and well organized with beautiful and easy to search items.
12. syyskuuta 2025
My experience went great
My experience went great! Roomtery has so many different things for room decor and aesthetics!!
2. syyskuuta 2025
Vastaus yritykseltä roomtery
Thank you so much for your kind words! We’re glad you enjoyed your experience and found decor you love. Hope to see you again soon at roomtery!
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