Roomer Arvostelua 

I booked a room through roomer in Las Vegas for a great rate. The way this site works is that they receive their inventory of rooms from travelers who need to cancel their trips last minute. This is how they are able to offer rooms at discounted rates.

My contention:
The day after I booked, I received an email saying that my reservation had been cancelled because the hotel wouldn't accept the rate. If I would have known this could be a possibility, I wouldn't have booked in the first place. I feel the company should have verified that the hotel would accept the rate prior to publishing the rate on their website.

The representative did email me back promptly. She explained what happened and told me I'd receive a refund within 5 to 7 business days. This would have been fine if I weren't pressed for time and on a budget. Now, my money is tied up in the refund process and I still have to get to Las Vegas tomorrow.

Although the response was prompt, there was nothing done to compensate or accommodate me for my inconvenience. A simple explanation of what happened isn't enough. It doesn't help me to resolve my current situation. A situation that isn't my fault

Straight forward, no problem booking via Roomer. The company rang the hotel and booking was confirmed in less than 24hrs.

This company is a SCAM and I would give them a -5 if I could! every response states " this is not a typical..." BS on that! every poor review here reflects my experience. BE WARNED and DO NOT USE THIS COMPANY!!

A This company allowed someone to use my stolen credit card to purchase rooms in Florida, under a different name. After acknowledging that my card they had processed for over $300, they then refused to contact the hotel where the thief was staying to give the gm the information to contact the police, and went so far as to reply:

"Please know that as per checking, the reservation booked using your card is now ongoing. We tried our best to cancel the reservation but I am afraid to say that the hotel is bounded by their policies as the reservation is unamendable and nonrefundable.

We strongly advise you to contact your bank immediately for them to be notified that someone is using your card without your permission so that any unauthorized charges can be prevented in the future."
They never contacted the hotel... I know, because I did after they let slip where the hotel was.
This company does not have secure credit card processing, in fact it caters to fraudulent activity, then protects the thieves, refusing to contact authorities, or provide the victims information to report to law enforcement ourselves.

Still waiting for my refund after a month. Have been constantly chasing but told my refund is in a queue for processing. Will not use them again.
All their advertising commits to a 14 day refund policy- rubbish.

Avoid like the plague!! I would give 0 stars if that was an option. This is a terrible company with dreadful customer service. Cheated out of $800 based on the company’s error. You have to contact customer service via email, then when they call, they can barely speak English. Stay away!

Gracias a Rommer Travel conseguí vender mi habitación no reembolsable y pude recuperar dinero que hubiese perdido sin la ayuda de ellos

Cancelled hotel booked on love holidays was worried with reviews on hear .But did give them a nudge after 14days then5 to 7 working days for wire refund .My refund arrived today 5 days earlier than max days they said it would take Thanks roomer in total 16 days

Tropicana Hotel Las Vegas. Receive communication from Roomer in advance of my trip that my reservation is all set. Arrive at hotel to be told that the reservation was cancelled. Roomer support does not provide an explanation for the cancellation, and proceed to tell me that I must book my own reservation. They did cover the difference in room price, with the exception of the resort fee (~$40 extra per night). Refund was processed, but had to pay extra for the resort fee, and never received an adequate explanation from Roomer. Will never book through this service again.

I was sceptical after booking a really cheap deal via roomer but it worked. The hotel had the booking and the customer service from Roomer was excellent. One suggestion I have for the website is make it clearer how you make contact for help. It was just a blue circle that came up which was the live chat, I would suggest in the menu a "contact us" heading as this always put me off booking something if I can't find how to contact the company.

I booked a free cancellation room at a Disney resort hotel which I had to cancel within a week of booking.

The route to cancel was quite convoluted, I followed the guidance on the Roomer site and it suggested that Disney would have to cancel it. However when I contacted them they said that only Roomer could do that and also refund my credit card.

A quick email to Roomer and I got a response saying that the room had been cancelled and I would get my refund within 5 days. It appeared on my credit card account the very next day. That's good service!

I do think that Roomer need to be clearer with their cancellations, the site suggested that there would be a CANCEL button next to my booking and there wasn't.

Overall I am happy with the service and will use Roomer again.

I never write reviews about anything but this one deserves it. The staff who work at roomer was extremely helpful and friendly!!

I’ve rarely come across such great customer service! Thank you roomer for your assistance and helping me find the room!

Looking forward to booking with roomer more in the future

Roomer Travel helped me in selling my non-refundable room! It would've been a disaster and a big loss of cash if it wasn't for them. Smooth transfer from me to my buyer :) I'll receive my payment 10 days after the check-out date, a pretty fair system that they have :)
Go try ROOMER! :D

I went to Seattle to check out the room I rented for my son's birthday. Found out the card that I use to purchase those rental was not a card I could use at the motel. Room I had no problem taking the money from the card knowing it would have to be that card that rented the room at the time. I could have used some other card for the damage deposit but at the time I did not have one. Knowing that I would have needed the card most likely the one that I used to purchase the room with it should have been given information. Or at least they shouldn't have taken money from it. It turned out to be a disaster. Since I did not take a vehicle my young son was stuck there as was I and his grandmother we had to wait for someone to come pick as up. By that time my son had caught a terrible sickness and for his birthday Plus was was too sick to get out of bed. So thanks.

Took out roomer cancellation insurance via secret escapes for a hotel reservation. Cancelled expecting instant 80% refund. Had to chase up 5 times with emails and calls over 5 weeks before finally receiving where the PayPal refund was also subject to a fee!!
Would have given 1 star but to be fair at least you can get hold of someone at roomer / secret escapes all be it pointless.

UPDATE: 16.07.19
Finally refunded. They added an extra 20% on top to compensate all time I spent chasing.
Secret Escapes also chased Roomer for refund after I appealed.

UPDATE: 15.07.19
I got a response from Roomer on the 13th stating that they cannot view my wire transfer details even though when I spoke to a phone attendant she stated she could see them. Not sure what is going on there.
I did not want to use PayPal as they take a cut but I just want this to be over so I have provided details. Still waiting for this to be resolved. 10 Days late and counting.

Original Post 12.07.19
ALL the responses from Roomer state 'this is not a typical roomer experience' but after reading all the reviews below after my own experience I have the truth. ​
​
I booked a night in a hotel through secret escapes on the 20th of June, had to cancel on the same day and was told my refund would be returned to me by wire transfer by the 5th of July at the latest. ​
​
On the 10th of July. I still had not received my refund so I called and was told that the refund had NOT EVEN BEEN PROCESSED.
The customer service attendant on the phone apologised on behalf of the company and told me that he would escalate the situation to the financial department but was STILL UNABLE TO GIVE ANY indication of when it would be resolved. I was just told to be patient.

I have now lost my patience after waiting a further 48 hours for them to correct this issue.

They are now a week late from the original date.
I contacted them today and received the same email... 'your query was already escalated to our Finance team'
I still have no indication of when I will receive my refund.

This is a horrible service. My experience has forced me to leave as many reviews as possible on as many sites as possible to deter as many people as I can from using Roomer Flex.
When I finally receive my refund I will update this post so that you can see how long it took them to fix the problem.

I sold a room on Roomertravels. Roomer ID 45310247.
Sadly even after 12 days roomer did not send the payment. When asking about the payment to their customer reps, they always say it is processing!!! Processing for the last 12 days!!!
If this is the way roomer travel planning to do business then never again to Roomer!!!!
Horrible experience..

UPDATE : Paid almost immediately after this post - despite emails saying it had been transferred 7 days ago! Thank you Roomer. At last.

Roomer Travel and Secret Escapes. SE use Roomer Travel so members can opt to pay a small additional premium to enable cancellation within a defined period. I took this option having an extremely unwell parent so I needed the reassurance that I could cancel and get a refund. I did indeed to have to cancel. Despite numerous emails from Roomer saying the refund has been processed, I am still waiting. I would add I have emailed Secret Escapes and they have said they are not responsible and I must contact Roomer direct. So I am going around in circles. Just a word of warning then - use Secret Escapes but don't rely on Roomer!

ugh. this company is a scam. sold my reservation and never paid me. I have been emailing back and forth and they keep telling me they are escalating my issue, but still no payment. they first told me they neglected to send .01 cent to my PayPal account and that's why I wasn't paid, but I sent them proof the .01 was in my PayPal and still not payment. last email said, we see you've been escalated and now we'll check to find out why you weren't paid. I think these are not real people answering, but bots. ugh. do not use this company if you expect to get paid. they do not pay you and you cannot speak to anyone who can help.

I purchased this insurance when I booked through Secret Escapes. I have had to cancel as my Dad has had an acute stroke . I cancelled on 5th June and 20 days later , I am still waiting for my refund . This is added stress that I just do not need . I have contacted them everyday and just get fobbed off. There typical answer is I have escalated you to our finance department. Absolutely disgusted . I am an ex travel agent and have a lot of connections in the travel industry and I will make sure they know how they operate . REFUND MY MONEY !