Roomer Arvostelua 

Cancelling policies taken out in 2019 for anything booked in 2020. Absolute joke of a company who don’t deserve your business.

We will be taking legal action for a refund of our entire booking.

We've got two trips covered by these crooks, we tried to cancel one trip a week ago, nothing to do with covid 19 and now we get told we're getting our premium back in120 days and we can whistle for the rest! Surely this isn't legal, Sure they can refuse to insure someone if they choose but not months after they've accepted the policy and premium, shouldn't be allowed to trade in this country again! Absolute robbing b4st4rds!

I got the same message saying my insurance was void because they’ve had a lot of people claiming. It is unfair and I’m sure illegal. I’ve written to them asking for a legal document which gives them grounds to do this, as I would need it for my legal team. They shouldn’t be allowed to get away with this!

They emailed me today to cancel the cover. This is not legal.
I have replied to them to say they cannot do that. Did anyone do the same? Any reply form them? Can we take any legal action against them?

DO NOT USE this company...they are just greedy bast**Ds. Booked a uk 2 night stay in UK via secret escapes and added cancellation policy. Just received an email from roomer flex to say they cannot honour the cancellation policy so have cancelled it and will refund the money. A process which i had to iniate and enter in details. then i get email saying booking had been cancelled and would recive 80% refund. Person on phone assured me that i was only being refunded for the insurance bit and that my booking would still be there but lets see.....i have no faith in this company at all.
I think its outrageous at how they can cancel this when they have taken my money for this- surely we then have a binding contract . These insurance companies take enough money from people who take out insurance and dont make a claim and those people who do, they use smallprint to get out of paying.
I do not know how staff can work for companies like this and I hope these companies go under because of this global situation.

1star was required in order to leave a review otherwise I wouldn't have given any.
They ( Roomer Flex) contacted me yesterday cancelling my insurance and saying they would refund within 120 days
Reason Covid 19 ( Coronavirus situation)
This Cannot be Legal.

we have recently received an email from Roomer regarding cancellation insurance. They state because of the amount of people claiming they are cancelling our insurance over and will return the cost in upto 120days time, AN INSURANCE COMPANY CANCELLING OUR COVER BECAUSE PEOPLE ARE CLAIMING!!! ISTHIS EVEN LEGAL

They have contacted me this morning to say because they are 'inundated' with calls about cancellations due to COVID-19 they have had to cancel my policy.
How can this be legal?
This is shocking.

Fraudulent. I booked a hotel room and bought the cancellation insurance. After taking my hotel booking and my payment for the insurance they now randomly said because of COVID 19 they decided not to cover my reservation any more, will refund the money in 120 days or so (will they be in chapter 11 or 7 by then?) stay far away they seem like they are going pop. Or will face litigation perhaps if they stay solvent.
Hey, we had a bad financial week so we are not going to honour our end...........

everything worked out as planned, all was professional and service was good.

I thank you for my experiene! It was wonderful!
For me, your name equals EXCELLENCE!
So polite, kind and ready to solve the problems!
I wish you best! You are a great team!
Thank you for everything!

Only real issue was hotel not being able to connect original booking with my details - it took a supervisor to sort out, as could only see my name and not email address.

Also, it would be great if Roomer could add a chat now function. phone number is US and only comes through on confirmation email - not intial processing email.

Other than that - great idea for selling non-refundable rooms!

Very easy to access, surprisingly good outcome.

I’ve now chased Roomer 4 times and been given the run around. I originally cancelled my room back in October but selected PayPal, no payment was made so on 1st Dec 2019 I changed the method to wire transfer and this is when Roomer agents stated booking was cancelled from. They assured me the refund would be made by 15th Dec and I have contacted them 3 times since and just keep getting fobbed off that it is escalated to their finance department and will be dealt with as soon as possible... it’s now the 29th Dec and still no refund made to me! They won’t transfer me to speak to anyone else either so get stuck with the same information each time. How much chasing are you expected to do to get your money back?

Fantastic experience just perfect thank you!

After I cancelled my booking, Roomers says you will be paid 14 days after and it is now 16 days AND NO PAYMENT and I keep getting the run around...

They keep telling me "we have escalated this to the finance department" but its been 2 days since I told this and this terrible finance department still havent paid me my money...

Awful awful service, I sold a room on November 10 for $951 for check in on December 6-9 in Miami. Roomers TOS says you will be paid 10 days after checkout and it is now 12 days AND NO PAYMENT and I keep getting the run around.

They keep telling me "we have escalated this to the finance department" but its been 2 days since I told this and this terrible finance department still havent paid me my money.

This is absolutely the worst service ever and worst part this is not the first time this has happened!! They took 15 days to pay me last time and I should have learned my lesson.

Go with anybody but them, lose your money rather than sell to them because its not even worth being treated like a nobody by this awful disgusting "company"

Excellent service, perfect hotel.

I sold a room with these guys. It's not very transparent how much you sold the room for and I had to contact them on the chat to get that information.
I also had to chase my payment which didn't go on the promised date. I did however receive it the following day. I got almost £100 for my unused booking so I'm overall quite happy. Please note they take a fee from the final sale and also you have to wait 2 weeks after the check out date!

The best hotel for a romantic weekend away. The castle is beautifully decorated with a medieval touch. The staff is really friendly and always there to help with anything. Our room was really nice, although a little bit cold. The food at the restaurant was good, but a little bit overpriced. The only problem that we had was that there was no service anywhere and the WiFi was not good either. All in all, our stay was unforgettable and we would definitely consider visiting again!