Bought a gift box on the airplane with Rodial highlighter included. Highlighter applicator was broken. I contacted customer services and provided all details of the purchase and their product. I was t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased stunning cream from site, Disappointed on receiving it, cream was unboxed ( bought previously and came in its box) considering the cost of this high end cream - packaging is part of the ex... Näytä lisää
ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Näytä lisää
Ordered the Dragons Blood mask 50ml on offer @£32. They sent the travel sized one 19ml @£15. All day I have been on WhatsApp while they endlessly refused to admit any wrong or apologise. The worst Cus... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Yhteystiedot
Yhdistynyt kuningaskunta
- enquiries@rodial.co.uk
- rodial.com
3,7
Keskitasoinen
615 arvostelua
On vastannut 58 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The best customer service i have ever…
The best customer service i have ever experienced !! Fast reply and great assistance. I highly reccomend the products and the support team.
16. joulukuuta 2024
Oma-aloitteinen arvostelu
Cleanser and sampler
Arrived in a great amount of time. I love your cleansers. I also decided to try sampler. Your products never disappoint me! Thank you so very much!
9. joulukuuta 2024
Oma-aloitteinen arvostelu
I need to return my items I bought and…Unhappy customer need to be refunded please let me know how to return your product for a refund !!
I need to return my items I bought and get a refund. !
Please inform me how to do this !!
The cream to abrasive for my skin and redness accrued ! The fragrance was unpleasant!!
8. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Judith,
Thank you for sharing your feedback with us. I’m truly sorry to hear that the product wasn’t suitable for you and for any inconvenience this has caused. I’ve sent you a private message to request your details so that we can assist you further. Our support team is here to help with matters like this and will ensure we guide you through the process to resolve this for you.
I would like to reassure you that all our products are manufactured in the UK in line with EU regulations. They are rigorously assessed for safety and quality, as we take great care in ensuring the highest standards for our customers.
We appreciate your patience and look forward to assisting you.
Best regards,
Syhem
Customer Service Lead
I haven't received the package yet and…
I haven't received the package yet and I do not have a tracking number.
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Nelly,
I am truly sorry to hear about your experience. Please know that our support team is here to assist you with any delivery questions you may have.
To better assist you, I've sent you a private message requesting some information to locate your details and resolve this for you.
Best wishes,
Syhem
Customer Service Lead
Part of my order was a sampler box…
Part of my order was a sampler box containing a day ritual. The vitamin C pads in the sampler are completely dried out and can’t be used,
8. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Megan,
I sincerely regret to hear about your experience, as it is not the standard we aim to provide for our customers. We are committed to addressing your concerns and ensuring a resolution.
To assist you more effectively, I have sent you a private message requesting some information that will help us in this process.
Best wishes,
Syhem
Customer Service Lead
The jar is damaged
The jar is damaged I already sent a picture of the jar still no answer
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Sunita,
I sincerely apologise for the negative experience you have had.
To better understand the situation and assist you in resolving your issue, I have sent you a private message requesting some information about yourself.
Best wishes,
Syhem
Customer Service Lead
Love these products Great service
24. marraskuuta 2024
Oma-aloitteinen arvostelu
Bought the special offer kit but…
Bought the special offer kit but decided against it , had not used it and decided to request a refund . It was within the. 2 week refund period and received a message saying return it. I sent it with my details inside just in a see case but have yet to receive a refund, this is nearly 2 weeks after I sent it . I have emailed and left messages but no response . I found that you have to jump through so many hoops to get a response you cannot speak to a human being . As a pensioner .i cannot afford to lose £60 .
So I finally receive a refund of £40…how is that fair? Cost me to return it and cost over £60 to buy it ! Never touching Rodial again .
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Amanda,
Thank you for sharing your feedback. We’re sorry to hear about your frustration during the return process and appreciate the opportunity to address your concerns.
We can confirm that your return was processed within our usual timeframe of 7–10 working days from when it arrived back with us. However, we completely understand that the overall experience may not have met your expectations, particularly regarding the cost of the return. At this time we do not currently offer complimentary returns, which is why your refund reflected the products returned only.
We sincerely apologise if this process caused any inconvenience and appreciate your comments, which we will pass on to our team to help improve our service in the future.
Thank you again for your feedback, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best wishes,
Syhem
Customer Service Lead
Invest in your skin
Really lovely products my skin feels better already after only a fe days use!
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Positive shopping experience
Found product wanted easily, checkout straight-forward. Delivery as advised, kept up to date with delivery advisory emails.
16. marraskuuta 2024
Oma-aloitteinen arvostelu
The Best Anti aging!!!!
I love the products!!! Shipping was fast and I am SO HAPPY you have a US based store!!!
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Painful rashes from this brand
Every rodial product I have ever tried has given me an instant and horrific rash all over my face, hot, blotchy redness that takes ages to go down. Some of these were the snakes blood and bee venom products but I've tried several and every time has been the same. After these experiences I'm just terrified to ever try them again, even when they are samples or minis I have received. I've used a multitude of skincare brands and products and never had this problem elsewhere.
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Dani,
We are deeply sorry to hear about your reaction and sincerely regret the distress this has caused. The comfort and well-being of our customers are at the heart of everything we do, and we truly understand how upsetting this must have been for you.
While all our products undergo rigorous safety and quality testing in line with EU regulations, we appreciate that sensitivities can vary. We always recommend discontinuing use if a reaction occurs and reviewing the full ingredient lists, which are available on our website, to help pinpoint potential sensitivities.
Our team would be delighted to offer a bespoke consultation to discuss your skin's unique needs and explore suitable alternatives, should you wish to try us again in the future. Please don’t hesitate to reach out directly at enquiries@rodial.co.uk.
Thank you for sharing your experience—we greatly value your feedback as it helps us continue to improve.
Best wishes,
Syhem
Customer Service Lead
Worth to purchase
Good quality cosmetic products and quick service.
24. lokakuuta 2024
Oma-aloitteinen arvostelu
First class service
This was my first experience with this company and thought I would try a kit that would give my skin a good trial with some of their products. The kit included snake oil drops, retinol oil, eye cream and eye lash/brow serum. I also bought some lip oil and an extra bottle of the retinol oil. I've used them all religiously for a week or so up to now and really like them all. I apply the oil to slightly damp skin to help it spread all over my face, 2-3 drops isn't very much but I find damp skin helps. It's a little early to tell yet but so far my skin is happy. I had a concern with the bottles of snake oil drops looking half empty and emailed and got a reply straight away. I'm thinking maybe the bottles are bigger than the 10ml and without pouring it all out to measure it, I trust I haven't been short-changed. So all in all I'm very happy with the products and service I've had, they couldn't have been any more helpful.
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Großartig und ich habe erst das erste…
Großartig und ich habe erst das erste produkt verwendet. Soooviel Feuchtigkeit und Pföege hatte meine Haut schon.lange nicht.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Banana highlighter and powder
Banana highlighter and powder. Both feel so good to put on.
16. lokakuuta 2024
Oma-aloitteinen arvostelu
I am disappointed with the bee venom &…
I am disappointed with the bee venom & placenta cream. It sits on the surface of my skin & isn’t absorbed very well.
I have tried to persevere but it isn’t the quality product I was expecting & I regret buying it.
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Dear Liz,
Thank you for your honest feedback. We're sorry to hear that the Bee Venom & Placenta Cream didn’t perform as you had hoped.
We generally receive positive feedback about it, so it is disheartening to read that you have not had the same experience.
If you'd like help finding an alternative that might be a better fit, please feel free to reach out to our support team. We’re happy to offer tailored advice to suit your skin’s needs.
Best wishes,
Syhem
Customer Service Lead
Great online experience
So I shop from Greece very easy to shop fast delivery I could say I order in 3 of October and on 10th they entered Greece so yeah that’s perfect and plus very good online offers. Keep up the good work !!
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Bought the deal for £57 - half full oils!
Bought the deal for £57, both oils arrived half -1/3 full. Took pics and sent to Rodial and it was just ignored! Really disappointed
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rodial.com
Good afternoon,
Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced with your order. We want to assure you that we would never ignore our customers.
Unfortunately, we haven’t been able to locate any information regarding your order or any previous communications, as no details were provided with your review.
We would love the chance to look into this matter for you, so please reach out to our support team directly so we can help you.
Best wishes,
Syhem
Customer Service Lead
Excellent Customer Service
I made my first ever purchase with Rodial and was so looking forward to it arriving. Unfortunately when it arrived it was badly damaged/broken. I contacted Customer Service straight away and was delighted with a quick response from Alex. Alex sent me a replacement order which arrived promptly. I highly commend Rodial and Alex.
26. syyskuuta 2024
Oma-aloitteinen arvostelu
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