Rinkit Arvostelua 

Where do I start? I ordered two 180 x 90 raised beds via Amazon under the name Harbour Housewares. Parcel arrived fairly quickly but only one of them. After several messages they had the afront to say they'd send another as a gesture of goodwill!! I ask you. I'd already paid for it. Eventually I tied them down to a delivery date and yes, it arrived next day. A previously opened and retaped box. Inside the polystyrene was the whole inside of a Stanley knife...yes, the whole blade with a bit of sellotape at one end. Like a previous one star comment they are obviously sending out returns instead of new goods. This rectangular bed, when constructed, went from 180 x 95 to 180 x 96.5 to 180 x 92. Not sure what their idea of a rectangle is but I'm pretty sure they don't have 6 sides like this did. Their response? Well, it's functional. Their customer service is appalling and they do seem well trained in being obstructive and unhelpful. As for the blade? Not even so much as a sorry. Got to be my worst ever transaction this year. Remind me to not buy anything that's not fulfilled by Amazon Prime.

I made my first purchase off Rinkit. Crockery arrived in 2 boxes. 1 box had obviously been bashed around so some items were damaged inside. I emailed Rinkit who dealt with the problem in a prompt and satisfactory way, I can’t fault the customer service or products.
Thank you, great company, highly recommended

Great products and service.
I am the owner of AA Cocktail Events, a small, independent mobile cocktail bar business, based in Winterbourne Down, Bristol.
I order from Rinkit frequently, different types of cocktail glassware, to meet the needs of the business.
On my last order, I contacted their customer service, due to a couple of glasses which arrived smashed. The company's customer service team were very responsive and efficient in arranging a replacement free of charge, which arrived the next day. I am a very happy customer, and I highly recommend this company.
Thank you.
Alex
AA Cocktail Events

I bought 6 champagne coupes, unfortunately 1 had cracked during transit. Emailed Rinkit and Evangeline responded very quickly to apologise and confirm she would send me a replacement. Replacement duly arrived in one piece today. I can’t fault Rinkit for their customer service and quality of their products for the price you pay. Would definitely use them again.

Ordered some jars, unfortunately two broke in transit, customer service was great at getting resolution and getting new ones out, will be using again

First-class service - exactly what I needed, securely packed so no chance of breakage, and delivered promptly. I would have no hesitation in using Rinkit again.

Part of my order arrived damaged, however the customer service team quickly organised a replacement.

My items arrived quickly, however I noticed that one item was damaged. I replied to my order email to ask them what I should do about the damage and received a response in less than 10 minutes to say that they were sending a replacement item. I couldn't be more pleased with the customer service of this company and I'll be purchasing from them again in the future!

Fast delivery and easy transaction

I ordered 2 boxes of glasses from Rinkit via The Range, initially the order did take longer than expected to arrive, when the order did arrive one of the stems of the champagne glasses were broken. I contacted the range who contacted Rinkit, they responded very swiftly and have sent out a new box of glasses for me straight away. Couldn’t have asked for a better response and speed of response

I have just received my order and a couple of glasses had chips on the rim. So I emailed customer service with pictures. Ben on the customer service team responded and said they would send some more out to replace them and no need to send them back. I only ordered them on Sunday and delivered Monday. Then sorting out the problem The same day. Excellent service.

Bought 2 tables from the range, they both came damaged. Told them on the 10th July 2024.
Yesterday after yonks of going back and forth they told me to contact the people who sell them online to the range.
Got in touch with Rinkit last night and after 2 emails sending pictures in that range was supposed to have done I get a refund.
Fantastic service from Rinkit.
I will never shop online with the range ever again and the customer service from them was awful.
Thank you Lauren from Rinkit. Brilliant

Ordered two sets of cocktail glasses of some friends coming over. Margarita and espresso martini glasses. I was excited to open the boxes. One of the margarita glasses was cracked around the rim. Emailed Rinkit and got a reply (same day, within minutes) that a replacement would would be with me in a few day. No stress, no hassle or messing around. Three days later a new glass arrived. If only all customer service was like this, there would be less stressed out workers, and more happy customers. Thank you, thank you Rinkit!

i got my melodia glassware set from rcr. very nice set good quality. order came next day however one of the glasses was broken in the pack.

fast reply from them to replace. However i do think the packaging is not fully fit for glassware considering courier service will not care of the product status

What a superb service!
Next day delivery of my order for glassware …. followed up by an immediate response for replacement of 3 items damaged, not due to their immaculate packing. but to poor transportation by the delivery firm.
So unusual to have one’s problem dealt with so speedily.
Thank you Rinkit.
Mike HW

I ordered 10 jars at an amazing discount price, on arrival (which was quick) one had gotten broken by the couriers. Rinkit responded very quickly and sent out a replacement immediately. The customer service is first class and I would give them 5 stars, but it`s spoilt by the rather inadequate packing of glassware! I`m surprised that only one of the 10 jars was broken not more, and the replacement was better packed but just about survived the best efforts of EVRI to destroy it! They really need to put more effort into decent packaging of these glass items.

I ordered a hammock base which arrived promptly within two days. Unfortunately one part was slightly bent which meant it wouldn’t fit together. One email and less than 48 hours later, I had a perfect replacement and I didn’t even have to return the damaged item. Great customer service - thank you very much.

The prices are reasonable, products good quality. Ordered some storage jars, 3 jars arrived broken. I emailed the company, they responded within an hour and resolved by sending replacements. Great customer service!

Great products and fast delivery great customer service will be ordering again

Ordered a set of plates around 6pm on a Saturday night with standard £5 shipping. Received my order at 11am on Sunday morning. Less than 24 hours? Amazon can’t even match that! The plates are excellent quality (especially for the low price) and arrived securely packaged in bubble wrap. I was wary of this site, because I had never heard of it, but I am very pleased with my purchase and will be ordering from them again in the future!