I ordered a custom shaft with a premium soft tip. I hadn’t originally noticed the company location and was surprised with the longer wait time to receive it. However after reaching out to them, I re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Näytä lisää
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Näytä lisää
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Yhteystiedot
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnam
- cs@rhino-billiards.com
- rhino-billiards.com
4,6
Erinomainen
488 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dealing with Vietnam by messaging is…
Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.
27. maaliskuuta 2026
Vastaus yritykseltä Rhino Billiards
Hi Sarge,
Thank you for your feedback.
We are sorry to hear that the overall experience did not meet your expectations. As our customer support team is based in Vietnam, communication may occasionally be affected by time zone differences. However, we strive to respond to all customer inquiries within one business day and to provide assistance as quickly as possible.
We appreciate your comments, as they help us identify areas where we can improve the customer experience.
Rhino Billiards Team
I love the shaft
I love the shaft , perfect tip. They were very helpful by answering my emial after purchasing the wrong size by accident and sent me the right size !! Great customer service and care !!
27. maaliskuuta 2026
Doesn't match Uni-Loc pins on my cues.
26. maaliskuuta 2026
Vastaus yritykseltä Rhino Billiards
Thank you for your feedback. Our customer support team has reached out to you via email to assist with this issue. Please kindly check your inbox (and spam folder) so we can help resolve this for you as soon as possible.
Top of the Top really quality
Top of the Top really quality
Recommend for pro players
25. maaliskuuta 2026
Product was on time.Used it for the first time Monday, love it so far.
Product was on time.
29. maaliskuuta 2026
Pricing is great ,fast delivery and the…
Pricing is great ,fast delivery and the shaft as well as the crystal tip I believe is excellent and also the many different thread sizes that are available. Keep doing what you’re doing great product!
25. maaliskuuta 2026
Shaft arrived fast
Shaft arrived fast, very well boxed and in great condition. Have already recommended them to others
25. maaliskuuta 2026
Service and quality
First off, I loved my komet break cue, customer service was excellent in helping me out and I have recommended Rhino to all my pool playing friends
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Cue is a great value for the price
Cue is a great value for the price. Communication and ship time was questionable. It took over 3 weeks to receive my order for an in stock item.
9. maaliskuuta 2026
Vastaus yritykseltä Rhino Billiards
Hello Greg,
Thank you for your feedback and for your purchase. We're glad to hear you find the cue to be a great value.
For this particular order, the cue was shipped directly from our factory in Vietnam, which is why the delivery time was longer than standard domestic shipping. We understand that this may have been unexpected and appreciate your patience while the order was in transit.
We truly value your support and will continue working to improve our communication and delivery experience.
Best regards,
Rhino Billiards Support Team
It seems like your company is really…
It seems like your company is really concerned with the customers experience. The product is just want I wanted and expected. Thank you !
23. helmikuuta 2026
The "value" is not worth the lack of quality
Purchased a Rhino CF break shaft just over 3 months ago and used it moderately. Worked well for those months then the tip seemed to be pushed in and rendered useless.
Contacted Rhino Billiards regarding this issue and they stated that it is not warrantied and would have to pay out of pocket for a replacement exchange., probably to exchange for another poorly constructed shaft that would end up doing the same thing 3 months later.
While these seem to be a great value for a carbon fiber shaft, they are built to the same quality standards as other brands. Rhino CF hits differently than Predator Revo and other top brands, and you won't have any of these issues that I had with Rhino products.
Advise: Spend the extra money elsewhere and get a better quality shaft rather than spending some money now and will later have to spend more money to get a replacement.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Totally satisfied. See above.
Totally satisfied. Purchased one carbon fiber shaft and was so please I purchased a second CF shaft. Also, I had sent an email which was promptly responded to. You guys are doing a great job.
Thank you,
25. helmikuuta 2026
They replaced my shaft that was…
They replaced my shaft that was defective without a big hassle
25. helmikuuta 2026
A helpful resolution to my problem with…
A helpful resolution to my problem with my shaft and hopefully I will remain a long term customer of Rhino cues.
23. helmikuuta 2026
Amazing everything !!
This company is great ! Great product , great customer service and a great price !! I’ve ordered a few things from them and plan on continue to order ! Thanks again for everything
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Fanstastic Products
Love the products and I was considering getting more because of their new year new deal "free shipping" That's not the case now, they only offer free shipping to USA not anywhere else in the world.
24. helmikuuta 2026
I wanted a full cue not a shaft that…
I wanted a full cue not a shaft that doesn't fit any butt I'm own can I send it back and get my money back?
23. helmikuuta 2026
Vastaus yritykseltä Rhino Billiards
Hi Brett,
Thank you for your feedback. And we’re sorry for the confusion regarding your order.
We’re absolutely willing to assist you with exchanging the shaft for a full cue. Please kindly contact our customer support team at cs@rhino-billiards.com
with your order number, and our team will guide you through the exchange process as quickly as possible.
We appreciate the opportunity to make this right for you.
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