Revenue Arvostelua 

Very hard to navigate. Not customer friendly. 50 minutes trying and still no better off.

Great experience from revenue today. Thank you to Ken who was extremely professional and helpful. Its great to know that there is such a high standard within the revenue. Well done Ken

I think the revenue are actually brilliant. Due to having a rubbish accountant filing my vat return, I was audited in 2017 or 2018. I was shocked and nervous about having to go through the process. They came to my house and we went through all the vat filings together. They were super helpful, never once made me fell this was my fault and I learnt a lot from it. The vat filings had been incorrectly filed by my accountant but by an immaterial amount and so no fines but I honestly felt these people were here to help me and teach me. It was such a nice change!! Thank you to vat revenue, you are a credit to our government.

An Absolute Shambles of a Service, 12 days an 6 phone calls later because ive an error on my account and They cant even contact the IT department to it sort out, Embarrasing how bad the service is

Revenue is awful in terms of reaching them, I have tried to call and sent enquiries for more then a week with no joy
However once you get through to them they are very nice and helpful
I had an issue with my HTB application and needed to sort it out urgently
Even though at the revenue main office they could not help with my query I received good advice and help on what to do
Help to buy department urgently need a phone line as a lot of people have issues with their application

Awful experience, I understand it might take time to answer a call because of the volume revenue receives, but for them to hang up on me mid sentence or when Ive finally gotten through to an agent is just disgusting. The agent I spoke to was speaking to me in a bit of a rude tone when I didnt know something about my account, not everyone knows how to use the website or workout their taxes, very unhelpful.

It's a big effort to be able to talk with someone, and bigger to actually make them solve anything. It's a shame to pay taxes for this level of service, I expected more of the irish government, shame.

I had a very positive experience talking to Maurice in revenue.ie today (hope I got your name spelling okay) today. 14 minute hold time, not bad these days. Patient, diligent and professional. We can all be sceptical of these services, at times, but I was pleasantly surprised. Thanks Maurice. Keep up the good work.

Spoke with a guy called Luke who was extremely courteous and very informative. He explained everything clearly to me and listened when I had questions. I hope this review will be relayed back to Luke as he deserves the recognition. He is a very valuable asset to Revenue.ie.

PAYE.
Can other gov depts take a leaf out of their book, and actually help people who need it, when they need it!!
These are so helpful and curteous.

Easy to use and with a good-looking layout