Revenue Arvostelua 

Incompetence of the highest order. They have a contact phone line with a permanent message stating they are inundated with calls and then they hang-up! I phoned at exactly 9.30am I continued calling but they use up your time, energy and money to waffle on about nothing you're phoning about and then hang up.
USELESS

I had a Local Property Tax 'issue'. An oversight from my end and I contacted LTP online through the MyGov login route outlining my situation. I was very explicit in my first contact and I found that what I thought would be a 'difficult' process was entirely fair and resolved really quickly. All contact was courteous and helpful and the outstanding issue was identified incredibly quickly and professionally.

I have paid property tax since its introduction. Never missed a payment until last November there was an issue with my current account. I genuinely forgot about the missed pay. Got a threatening letter ftom Revenue saying they would deduct this €60 from my pension?, i thought Revenue were given powers to deal with defaulters and those who never pay? Im compliant. Is it time for the genii to be put back into the bottle? Im almost 72 years old!!

It's absolutely a joke what they're doing there. They try charged me an extra 2800 euros . The worst was their employee, who told me I had 15 minutes to pay the amount; otherwise, he'd come with a crew and take what he wanted. Thieves. Suddenly, the 2800 became 900 euros, but even then, it's still unpredictable. People work 7 days a week, and they just want our hard-earned money.bravo. bild more house for lazy

Its so easy to use. Im a citizen born here i have heard how great it is from othe5 and I use it all the time myself..its the.ultimate un democracy..I only.jave 2 kids but the eldest is.on track to.be s barrister. This is just fantastic. Not everyone in the state is ready but we will be

Website is difficult to use and phone services are a joke. Only got out through to someone today after calling for a month straight.

Absolute Joke of a service for the Irish Taxpayer. Phones stop at 1.30pm but if you call before then you still wont get to speak with someone. Like a lottery just chance your arm and you may get your stolen tax returned to you. People spending their entire lunch break waiting on the phone to answer and still not getting anywhere.

Had an appointment with Ann yesterday to sort out tax and from the moment she introduced herself I knew she was going to be helpful.
However not only was she helpful but friendly efficient and professional as well.
She sorted out the queries and I need not have been worried as it was pretty obvious she had experience and had done it all before.
Many thanks to Ann for top service and indeed all the Revenue staff we dealt with in person and on the phone as they were all very mannerly and approachable.

I’ve now spent three consecutive days trying to get in touch with Revenue, calling every day between 9:30am and 1:30pm — that’s a total of 12 hours on hold or attempting to connect — without a single answer.

This level of inaccessibility is beyond frustrating; it’s completely unacceptable. For an organisation that plays such a critical role in people’s financial and legal obligations, the lack of basic communication is staggering. There appears to be no regard for the time or urgency of the public.

If this were a private company, it simply wouldn’t be tolerated. Customers would leave, complaints would escalate, and accountability would be immediate. So why is this standard deemed acceptable just because it’s a public sector body?

It raises serious questions: Is anyone in senior management aware of this? Is there any oversight of customer service performance? And more importantly, is anything being done to address it?

At present, the experience feels not only unhelpful, but deeply unprofessional. A system that depends on public compliance should, at the very least, be accessible to the people it serves.

Website is unnecessarily difficult at times. When you Google how to apply or upload documents, sometimes the correct topic isnt there to be ticked.
As for ringing to speak to someone, 9/10 the have an automated voicemail saying they're experiencing high levels of volume and it hangs up. I tried to contact them by email or their enquiries link and got nothing back.
If you're lucky enough to get through and speak to someone, they are helpful.

Waiting 3 months for my trn1 form contacted by website their page email phone number still nothing and then they said I’m from albania and somewhere else when I’m Irish born and bred this is a government ran sector and what a mockery of the system I’ve complained and going further fm radio newspapers my business page and revenue complaint form trust me things will change

We started using this solution to clean up our Revenue Operations process, and it’s made a noticeable difference. The biggest win for us was visibility across the full funnel—from lead handoff to closed-won and renewals.

i use the website a lot, i have never had anything but good experiences with revenue. fair and just. underappreciated. groundbreaking TBH

Rubbish if they where a private company they would get zero traffic its beyond rubbish

I am urgently waiting for a response about the taxation of my private pension fund (left Ireland years ago and have early access). The ticketing system claims waiting times 4-6 working days. It has been over a month without any reply. Calling them is also not possible. A nightmare, esp when one really needs access to the money.

Generally they are very good but the VRT section is useless. It throws up dozens of manufacturers names and yet when you try to get an estimate for importation costs site states that for example Volvo V70 2020 does not exist. The VRT section is useless.

Cannot log into site from the USA.
Logging in from the UK must be possible, but if you need to change your login password from the USA, it is not possible as the Country Selection phone number for the USA is not there. Whoever the Website Manager is for heavens sake correct this problem please. I am getting emails from revenue.ie but I cant get into my account to read them, because I cannot change my blooming password!!!

Staff always act efficiently and efficiently. They act one medical expenses quickly

Great service from Angela in Galway office. She sorted out TFA for my daughter with such efficiency. I find revenue very customer focused and have a lovely manner . Well done Angela . Top class

The website is atrocious. No clarity, no functionality.