BizNav  Arvostelua 

For most of my business career, I thought accountants were just there to file your returns and tell you what you owe. BizNav proved me wrong.

From the start, they took the time to actually understand the business, not just the numbers behind it. They ask questions about where I want to take things, then come back with practical advice that fits that direction, not generic tips that could apply to anyone. When I'm weighing up a decision, I run it past them the same way I would a co-founder.

They're proactive too. I've had calls flagging things I hadn't even thought to ask about, from tax planning opportunities to changes that could affect me down the line. Nothing gets missed, and I'm never left finding out about something after the fact.

It sounds like a small distinction, but it's made a real difference to how I run things. BizNav feel like part of the team, genuinely invested in the business doing well, not just a firm I call once a year. That's rare, and it's exactly why I'd recommend them to any business owner who wants more than a box-ticking accountant.

I engaged Kyri as accountant for my company back in 2021, with fees agreed at the outset. Since then, statutory accounts and corporation tax returns have gone unfiled, leaving my company facing prosecution risk from Companies House and a determination from HMRC.

Despite chasing repeatedly, I received no proper explanation or resolution, only silence, then a letter before action was needed just to get a response. When a reply finally came, rather than addressing the outstanding work, I was told fees needed to increase to cover "unexpected complexity," despite the business being unchanged since the original agreement and this never being raised before.

The result: months of delay, real regulatory risk to my company through no fault of my own, and an attempt to hold finalisation of overdue work to ransom over fees that were never part of our agreement.

I would not recommend using this accountant if you need reliable, timely filing of statutory accounts.

BizNav Chartered Accountants offer reliable, professional, and client-focused accountancy services, including expert support in taxation, bookkeeping, and financial planning. They communicate clearly, use modern tools, and provide proactive, detail-oriented advice. The team demonstrates strong technical expertise and a commitment to delivering high-quality outcomes.

We have been working with Biznav for over 18 years. Sarfraz and the team have not just been our accountants but more of our friends. They have guided us over the years with tax planning, company structure and financial strategies

After a very stressful experience dealing with an error made by Biznav, I feel it’s important to share what happened.

My UTR was incorrectly used in another individual’s tax return (they had the same surname and first initial), which resulted in me having to spend over 5 hours on the phone with HMRC to get the situation investigated and corrected. It took multiple staff and significant effort just to untangle the issue and have the incorrect return removed from my record.

As a result of this error, I was left with an apparent £5,000 outstanding tax bill and penalty charges accruing interest on a daily basis, all for a return that had nothing to do with me.

HMRC themselves expressed concern that Biznav had been able to submit a return using my UTR despite not being listed as an authorised agent for me.

What is particularly concerning is that Biznav stated this was not a GDPR issue on the basis that my personal details were not shared. That fundamentally contradicts data protection responsibilities - the misuse of a unique personal identifier like a UTR is itself a serious data breach.

Even more troubling was the “solution” proposed by Biznav. Rather than taking ownership and resolving the issue directly with HMRC, they suggested filing a nil tax return on my behalf despite not having been my tax accountant for several years. This felt rushed and inappropriate, and could have easily led to further complications or even penalties. It gave the impression they were trying to quickly cover up the error rather than properly correct it.

As a result, I had no choice but to deal with HMRC myself, losing an entire afternoon to fix a problem that should never have occurred.

I have no doubt that systemic issues within HMRC may have contributed to this situation by accepting the submission. However, the response I received from Biznav appeared to focus on deflecting responsibility rather than taking accountability for their role in the error.

Following all of this, I was contacted by a partner at Biznav who offered a reluctant apology and assured me they would come back to me within a week with an explanation as to how such a serious error could occur.
No follow-up ever came. No explanation, no accountability, no further communication.

Mistakes can happen, but the lack of ownership, combined with a poor understanding of basic data protection principles, and failure to follow through - particularly in a situation with serious financial consequences speaks volumes. Based on my experience, I cannot recommend this firm.

I would like to thank the patience and support offered by Kyri and Cathy at Biznav who supported me through a tricky situation with HMRC. The outcome was highly favourable and I am grateful for their expertise. I would recommend these knowledgable and experienced accountants. I also found the support staff in the office helpful and positive. With thanks.

I am happy with Biznav Chartered Accountants. In particular Mudassar Maqsood, a senior accountant there, have always been available for me to provide helpful advise when required. He is knowledgeable, professional and easy to communicate with.

Mudassar has been so helpful - great advice and efficient service! The BizNav team have helped me with my LTD and SE accounts for a few years now.