I ordered a Twilight Princess for the Gamecube and it was $199.99 and when it arrived I was surprised that it was just just disc no box not even a sleeve it was in! On the shipping envelope it said D... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and... Näytä lisää
Yritys on vastannut
This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them... Näytä lisää
Never have reviewed anything ever but I think yall should know. Bought 3 different Pokémon games and received only one bc they for some reason wanted to send them all individually(no box and all just... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Retro vGames– Your Ultimate Retro Gaming Store! We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics. Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming culture We have refurbished and brand-new retro consoles, From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Yhteystiedot
2121 Union Blvd, 18109, Allentown, Yhdysvallat
- 4238738768
- admin@retrovgames.com
- retrovgames.com
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Store credit gone via glitch
I had a store credit from a previously returned game. When I went to place a new order the website glitched out and would not accept the order. My guess is that the credit was more than the order total and the system did not now know how to handle a zero dollar order. I came back a few weeks later and threw another game into the cart so I would not get a zero dollar order figuring this would solve any issues. I then dropped in my code for my credit and it had $0.58 left. I reached out to customer support to get this rectified. They said they could not track where the credit was used but that it was used. We went over my orders together and despite the fact that the math added up and I should have this credit left open they just stood by the "it was used" position. And, to boot, with almost every interaction they implied it was my fault. Don't order for this company! There are plenty of vendors selling these items.

Vastaus yritykseltä Retro vGames
As a follow up to my previous review…
As a follow up to my previous review here I am updating all of you. After asking for a refund and starting the process they insisted for 3 emails over 2 days that they will replace the item. After clearly stating I will not accept a replacement I will only accept a refund after returning the item they requested I pay for the return because it's a "refubished" item. Keep in mind it was dirty, grimy, and missing parts that would make it a completed unit. This is clearly not refurbished and I am not returning it to them on my own dollar.
They have gotten a final follow up email from me requesting a return label. They have not replied to my previous email for almost 48 hours now. If they do not reply with one they will be getting blocked by my bank and getting a charge back to get my money back.
Do not buy from them, it is a hassle and you aren't garenteed anything you buy.

Vastaus yritykseltä Retro vGames
I purchased a Nintendo 64 console and 4…
I purchased a Nintendo 64 console and 4 controllers and one game. Console was dirty and didn’t work. I requested to return the console and once it was delivered Retro vGames customer service abruptly stopped responding to any emails and now they have the console and one controller and my money. I would never recommend this site to anyone and I’m exploring legal options to recover my money

Vastaus yritykseltä Retro vGames
Scammed here as well
Scammed here as well. Ordered a refurbished gamecube and two games. The gamecube was disgusting, damaged, not refurbished and two of the controller ports didn't work. Never received either game. No response when I tried to return the console or cancel the games which were never shipped. I am currently disputing the transaction with my bank.

Vastaus yritykseltä Retro vGames
Ordered a Gameboy Advanced SP online
Ordered a Gameboy Advanced SP online, a week later they refunded my order with no communication as to why. No email telling me it was refunded. I only figured it out because I looked at my account to see what step my order was at. When I called in, they couldn't give me an answer as to why my order was refunded, and could only confirm that my order had in fact been cancelled. Not impressed with the unprofessionalism and lack of communication

Vastaus yritykseltä Retro vGames
Make you’re self a favor don’t shop here!!
Holly fk were do I start first I get a message that I had ordered something that I didn’t for almost 300$ Contacted them and said it was a bug so I let it slide so delivery came around And turns out they send my package through FedEx. FedEx later couldn’t deliver my package because they don’t deliver to PO boxes so I had to drive an hour away to get my package just to turn out that the driver wasn’t there so I had to drive back the next day causing me to spend 40$ in gas This seller should advise they don’t ship to PO Boxes but the console it self was in grate Condition but horrible shipping experience never buying from here again ✌️✌️

Vastaus yritykseltä Retro vGames
Terrible Experience!
I bought an item from this company. Immediately they start spamming my inbox with offers. Two days later i get a credit from my bank, no cancellation email. I reach out to support, and they give me stock out excuses. I call them out that their system still shows 10 in stock and then they say its a system issue, "but i should be able to reorder again". So basically stock out excuse was a straight up lie. Someone messed up pricing and they wouldnt honour an order that they accepted. I think other reviews reinforce their service quality. Horrible!

Vastaus yritykseltä Retro vGames
What a HORRIBLE company
What a HORRIBLE company! BUYER BEWARE!!!! I have been trying for a week to send back a SNES that did not work. I HIGHLY YOU SUGGEST YOU GO TO ANOTHER COMPANY! You do not want to deal with these people. I'm really beginning to think that I got scammed!

Vastaus yritykseltä Retro vGames
Terrible at first, Updated with good communications
UPDATE - I was refunded for the PS3 and the communication with the company improved. Seems they are making reasonable efforts to improve their business which I applaud them for. Cheers and well played
INITIAL EXPERIENCE - Terrible, do not buy from these scam artists. Refurbished PS3 doesn't work. They do not answer e-mails in a timely fashion and support is basically non-existent.
Updating - The PS3 doesn't work and was poorly packaged, which might be why it doesn't work. They have reached out to provide support and I am working to resolve the issue. If they resolve it appropriately I will update further and increase their rating again.

Vastaus yritykseltä Retro vGames
Terrible company
Terrible, Terrible Terrible company, I have been trying to get a refund for a 3ds console that I purchased from them for a Christmas present last year, the console did not work. Reached out to them a few days later about the issue and it's now May 20th, they have the console and still no refund only excuse after excuse! Please save your time and money buy somewhere else

Vastaus yritykseltä Retro vGames
I’ll start with the positive seeing…
I’ll start with the positive seeing there isn’t much. I order a PlayStation one bundle with 2 games. The PlayStation system came fast and was well packaged and working. That’s about all positives. The games that were advertised to come with the system did not come with the system I received them in 2 separate packages weeks after receiving the system. One of the games final fantasy 8 came with no case and the last 2 disk I would be very surprised if they actually work. There help desk completely ignored my email. When I asked where the games that were advertised to come with my system were I was told they have several “warehouses” and the games would be shipped separately which kinda defeats the purpose of advertising as a bundle package If you ask me. Also that’s a complete lie seeing one of the games I received came with a receipt from eBay. There advertising is extremely misleading and safe to say after spending $300 here that I will never use this site again. The only reason they got 2 stars is because the system does work other than that there service is crap.

Vastaus yritykseltä Retro vGames
Oh gosh.....
Oh gosh...... seeing how all I see are BAD reviews about this place I am now worried. I literally just spent 209 dollars on a psp, memory card, and game.... all I know is that I BETTER get good quality equipment or I'll run this place to the ground

Vastaus yritykseltä Retro vGames
They do not honor their product or their return policy
I was so excited to get my game system. I ordered a classic NES console with 2 controllers and multiple games, none of which were shipped together, none of which worked. The company is now saying since “I changed my mind” they are going to charge a 10% restocking fee and will not send me prepaid shipping labels to return the faulty product. DO NOT BUY FROM THEM.

Vastaus yritykseltä Retro vGames
Nice GameCube looks new
Update: I updated my review to 5 stars, because They shipped out another replacement controller lightning fast, and they were quick to process a refund on another order I have canceled. I have had nothing but a good experience with this company.
I was skeptical of buying from this company because of the bad reviews. However, I thought I would give them a chance. I ordered a GameCube with controller & Memory Card. I also ordered a Nintendo 64 Rumble Pack. I’ve not received the rumble pack yet. The GameCube package was packed well and very secure. When opened the GameCube looked brand new. I received the orange model which is supposed to be region locked to Japan. It plays US games with no issue so maybe they converted it, I don’t know. As far as shipping, I saw no signs of drop shipping. The return label had the shipper as Retro vGames, and there were a couple of advertisements from them in the box. I’m giving 4 stars because the aftermarket controller does not work at all. I contacted them & they’re supposed to send a replacement. Hopefully, it will be fast. At least I had a spare GameCube controller of my own. I purchased an additional 1 year warranty so I’m covered if issues arise.

Vastaus yritykseltä Retro vGames
EBAY AND AMAZON DROPSHIPPERS
They buy all their merchandise from other sellers and have those sellers ship it directly to you.
They never see the games, they never test the games. They really have no idea what the condition or working order of any of their merchandise is. They say they ship from several warehouses, but this a complete lie. Why would you trust a company that so blatantly lies about their business practices? Just go to Ebay and buy the stuff yourself. At least you can view what that seller is like first hand. The response they will leave to this review will be a lie like all the other responses.

Vastaus yritykseltä Retro vGames
These guys are dropshippers
These guys are dropshippers. They buy from legitimate sellers on eBay and Amazon and try to scam the item away. They will then either dropship from a seller to your address or they buy or steal the item, get it sent to there place and send it directly to the customer for 3x the price. DO NOT BUY FROM THEM.

Vastaus yritykseltä Retro vGames
Poor communication and follow up
I ordered a PS3 and as far as I can tell the console is fine. However, the controller that was sent with it has a broken shoulder button. I initially contacted customer service by email and was told to "document" the problem with photos and/or a video. As requested, I created a YouTube video and sent the link to customer service. I received an initial response saying that they were looking into the issue, but have not heard from anyone since. I have now reached out several more times by email and have been met with complete silence. At this point, it doesn't look like my problem will be taken care of. I also found out this company drop ships so they don't have their own inventory. You are purchasing an item from an unknown seller and that information is not available to you, the buyer. Would highly recommend against using this company and instead find a local retro game store or a more reputable online dealer.

Vastaus yritykseltä Retro vGames
Broken Xbox and poor customer service
I bought a refurbished Xbox One. When it came it didn't work even though they said it was "thoroughly tested". I asked what was required to send it back, they told me and I followed the instructions. When I followed up they told me they needed more info which I didn't have and basically said there is nothing they can do about it. $300 down the drain with a broken product and horrible customer service

Vastaus yritykseltä Retro vGames
Not what was described
Not what was described and forget customer service they don't even want to help and get pissed and laugh when I voiced my concern

Vastaus yritykseltä Retro vGames
Do NOT Shop here
I ordered 2 games off their site, separately because the first purchase came with a discount code.
So i placed a second ordered and they lost it, I talked to customer support like several times, 3 times over the phone and on the phone they told me they could not find my order, and insisted it doesn’t exist.
When i emailed them they said the order was delivered and then sent me my first orders details.
I still never got my second game, but instead of admitting fault or trying to help me find the order or figure it out, they kept my money and insisted it was delivered even tho it never was.
I did get the first game, but the second game never came and it feels like I’ll never see it. My card company declined to dispute the charges because the company claims they delivered my game.
It’s been a month but I’m accepting the loss cause the gaslighting from this company is unbearable. There’s no point in arguing with hustlers. DO NOT SHOP HERE.

Vastaus yritykseltä Retro vGames
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