ResumeLab Arvostelua 786

Vastaus yritykseltä ResumeLab

9 tuntia sitten

Hello,

Thank you for your feedback. We’re glad to see that you find the app very helpful for building a resume and that you were able to learn from it. We understand that budgeting for a subscription can be challenging and truly appreciate your honesty. Furthermore, we are thrilled the experience was valuable for you. Wishing you all the best in your job search and future opportunities.

Kind regards,
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

21. huhtik. 2026

Hello,

Thank you for your feedback. We’re glad to know that ResumeLab made it easy for you to create your resume and that you would recommend the platform. We also appreciate your honest comment regarding pricing, your feedback motivates us to keep improving the experience.

Kind regards,
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

12. maalisk. 2026

Hello,

Thank you for your feedback. We're glad to see that you were able to create your resume so quickly and easily. It's great to know the platform helped you complete the process in just a few minutes. We will continue working to provide you with an even better experience.

Kind regards,
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

6. maalisk. 2026

Hello,

Thank you for your feedback. We’re thrilled to see that ResumeLab, recommended by your career guidance counsellor, helped you secure a job. We appreciate you sharing your positive experience and wish you continued success in your career.

Kind regards,
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

24. helmik. 2026

Hello,

We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification. Our platform offers two types of accounts: basic access and full access.

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full access account for a small fee. This account provides a comprehensive set of features, including the ability to print, email, or download your documents using our copyrighted templates. With the full access account, you'll have a 14-day window to utilize these advanced features to enhance your document creation process. In the event the account is not canceled during the first 14 days, the subscription renews to our monthly access.

To provide you with the support you need, please look for a message from Trustpilot asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.

Best regards,
ResumeLab Customer Service Team.

Vastaus yritykseltä ResumeLab

7. helmik. 2026

Hello,

Thank you for taking the time to share your positive feedback. We are pleased to know that the platform supported you efficiently in updating your resume within a short timeframe, especially when preparing for an interview.

Our goal is to provide tools that help users create strong, professional documents without unnecessary complexity, and your experience confirms we are on the right track. We appreciate your trust in ResumeLab and wish you continued success in your career journey.

Kind regards,
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

5. helmik. 2026

Hello,

Thank you for taking the time to share your positive experience. We are pleased to hear that the platform supported you effectively with both resume and cover letter creation.

Our goal is to provide tools that are easy to return to whenever career needs arise, and it is great to know you found value in the experience. We appreciate your trust and look forward to supporting you again in the future.

Kind regards,
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

28. tammik. 2026

Bonjour,

Nous sommes sincèrement désolés pour toute confusion et frustration que vous avez pu rencontrer. Nous souhaitons profiter de cette occasion pour apporter des précisions supplémentaires.

Notre plateforme est conçue pour offrir aux utilisateurs un accès complet à toutes les fonctionnalités pendant une période d’essai payante de 14 jours. Si l’essai n’est pas résilié dans ce délai, il se transforme en abonnement mensuel payant afin de garantir un accès continu. Ces informations sont communiquées tout au long du processus d’inscription, notamment au moment du paiement, dans les conditions générales, ainsi que dans l’email de confirmation envoyé après l’achat initial. Cet email présente les éléments clés tels que les modalités de l’abonnement, la fréquence de facturation et la procédure de résiliation, dans un souci de transparence.

Afin de vous apporter l’assistance nécessaire, nous vous invitons à consulter un message de Trustpilot vous demandant vos informations de compte. Nous restons pleinement engagés à améliorer votre perception de notre service et à vous offrir le niveau de service client auquel nous attachons une grande importance.

Cordialement,
L’équipe du service client ResumeLab.

Vastaus yritykseltä ResumeLab

27. tammik. 2026

Hello,

Thank you for your great feedback. We’re happy to hear that you found the platform very easy to use and that the variety of layouts met your expectations. Offering both simplicity and strong design options is something we work hard to achieve.

We appreciate you taking the time to share your experience and wish you the best of luck with your resume.

Best regards,
ResumeLab Customer Service Team.

Vastaus yritykseltä ResumeLab

10. tammik. 2026

Hello,

Thank you for taking the time to share your feedback. We are pleased to know that the platform was supportive and accessible, especially when navigating tools may feel challenging. Making the experience intuitive and helpful for users of all skill levels remains a top priority for us.

Best regards,
ResumeLab Customer Service Team.

Vastaus yritykseltä ResumeLab

16. jouluk. 2025

Hello,

Thank you very much for taking the time to share such detailed and thoughtful feedback. We are truly glad to hear that ResumeLab helped you create a well organized and visually striking resume, especially in ways that traditional word processing tools could not. It is great to know that the layout flexibility, spacing, and alignment tools met your expectations and even earned compliments from others.

We also appreciate your comments regarding the subscription experience. Providing the ability to subscribe when needed, cancel easily, and still retain access to your previous work is something we value highly, and we are pleased it has been useful throughout your job search journey.

Thank you again for choosing ResumeLab, and we wish you continued success in your career.

Best regards,
ResumeLab Customer Support Team.

Vastaus yritykseltä ResumeLab

11. jouluk. 2025

Hello,

Thank you for sharing your experience with ResumeLab. We’re happy to hear the process felt easy and enjoyable for you, and even happier to know it supported you in finding a job. We truly appreciate your feedback.

Best regards,
ResumeLab Customer Service Team.

Vastaus yritykseltä ResumeLab

29. marrask. 2025

Hello,

Thank you for sharing your positive experience. We are delighted to hear that you enjoyed using our tools and that they were helpful to you. If you have any questions or need further assistance, please feel free to reach out.

Best regards,
ResumeLab Customer Service Team.

Vastaus yritykseltä ResumeLab

20. marrask. 2025

Hello,

We appreciate you sharing your experience. We sincerely apologise for any confusion or frustration you may have experienced with our website. We understand your concerns and want to assure you that our service is transparent. Please allow us to provide some clarification on the matter.

First, our service works like a subscription. After the initial fee (please know that charges can only be processed if a customer manually enters their payment details and agrees to the terms of the service), which grants full access to all features (unlimited resumes and cover letters, job application tips, expert-written content, etc.), if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. You can also see it reflected in your account details ("Settings/Subscription Overview/View billing history"). We understand this information may be overlooked and recognise the importance of clarity at all stages of the customer experience.

Rest assured. Addressing your concerns, we have located your account and confirmed that it has been cancelled. This means that no further charges or renewals will be applied. You also received an email confirmation about this information.

Once again, we apologise for any inconvenience. We continually strive to enhance our site and deliver a seamless user experience. If you have any questions or comments, please don't hesitate to contact our support team at contact@resumelab.com. We'd be happy to help!

Best regards.
The ResumeLab Team.

Vastaus yritykseltä ResumeLab

7. marrask. 2025

Hello,

Thank you for sharing your experience with our service. We’re delighted to hear that you found the platform user-friendly and enjoyed the variety of creative templates available. We continuously aim to offer a seamless and inspiring experience for all users. With warm regards and appreciation!

Vastaus yritykseltä ResumeLab

7. marrask. 2025

Hello,

Thank you for sharing your feedback. We’re delighted to hear that the process was easy to follow. Making resume building clear and straightforward is one of our main priorities, so it’s great to know this was your experience. We wish you every success in your job search.

Vastaus yritykseltä ResumeLab

6. marrask. 2025

Hello,

We appreciate you sharing your experience. We sincerely apologize for any confusion or frustration you may have experienced with our website. We want to assure you that our service is transparent, and we provide a clear overview of our subscription model and billing terms before, during, and after the sign-up process. We understand your concerns and would like to provide some clarification.

Our service works like a subscription. After the initial fee, which grants full access to all features (unlimited resumes and cover letters, job application tips, expert-written content, etc.), if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. Nevertheless, we understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.

Rest assured. Addressing your concern, we have located your account and confirmed that it has been canceled; no further charges will be applied. You received an email confirmation about this information.

Also, upon further review, a refund has already been processed. Please allow 7–10 business days for the refund to be available in your account. We greatly appreciate your feedback, as it helps us identify and address any issues.

Lastly, we want to inform you that we'll send a message to your email for your reference. Please check your inbox, and if you don't find it, we recommend checking your spam folder, as emails sometimes get filtered there. If you need further assistance or clarification, please don't hesitate to contact us. We will be happy to help!

Best regards,
Customer Service Team.

Vastaus yritykseltä ResumeLab

4. marrask. 2025

Hello,

We're happy to hear that our templates were easy to use and helped you create things quickly. Thank you for your positive feedback!

Vastaus yritykseltä ResumeLab

17. lokak. 2025

Hallo,

Wir entschuldigen uns aufrichtig für jegliche Unzufriedenheit. Wir verstehen deine Bedenken und möchten ein bisschen Klarheit schaffen. Unsere Plattform bietet zwei Arten von Konten: Basiszugang und Vollzugang.

Das Basiszugangskonto ist dafür gedacht, dass Nutzer unseren Builder erkunden und seine Funktionen ausprobieren können, bevor sie sich für einen Kauf entscheiden. Mit diesem Konto kannst du den Builder frei nutzen und deine Dokumente erstellen. Es ist jedoch wichtig zu beachten, dass das Basiszugangskonto nur das Herunterladen einer einfachen Textversion deines Dokuments erlaubt und keine unserer Premium-Funktionen enthält.

Auf der anderen Seite bieten wir ein Vollzugangskonto gegen eine kleine Gebühr an. Dieses Konto bietet ein umfassendes Set an Funktionen, einschließlich der Möglichkeit, deine Dokumente mit unseren urheberrechtlich geschützten Vorlagen zu drucken, zu versenden oder herunterzuladen. Mit dem Vollzugangskonto hast du ein 14-tägiges Zeitfenster, um diese erweiterten Funktionen zu nutzen und deinen Dokumentenerstellungsprozess zu verbessern. Falls das Konto in den ersten 14 Tagen nicht gekündigt wird, erneuert sich das Abonnement auf unseren monatlichen Zugang.

Wir bemühen uns ständig, unsere Website zu verbessern und ein nahtloses Nutzererlebnis zu bieten. Wenn du weitere Fragen oder Bedenken hast, zögere nicht, unser Support-Team zu kontaktieren.

Beste Grüße,
Das Kundenserviceteam von ResumeLab.

Vastaus yritykseltä ResumeLab

6. lokak. 2025

Hello,

We're thrilled to hear that our platform was user-friendly and provided helpful suggestions! We appreciate your mentioning the variety of resume templates. Thanks for the positive feedback.